Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.78

4.8 Rating 12,084 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 6th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived quickly, just as promised. Absolutely stoked with the delivery mate, sweet as.”

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Posted 2 months ago

“The support team was really amazing, they helped me so much sussing things out. Sweet as service, bro.”

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Posted 2 months ago

“Properly sealed, no signs of being opened. Mean job keeping the shoes safe, good as gold.”

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Posted 2 months ago

“Wow best! they got a really competitive price, decided to give them a try, satisfied. Choice kicks!”

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Posted 2 months ago

“Chur bro, the support team was clutch. They got my problem sorted out, good as gold.”

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Posted 2 months ago

“A bit jialat because first item failed checks, feel like their checks are too strict sia, so delivery came on 9th day. But honestly the item was alright, deadstock and unused, and I was glad to receive timely updates throughout the whole process lah.”

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Posted 2 months ago

“Perfectly intact, the packaging did its job lor. No damage founded when it arrived.”

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Posted 2 months ago

“Had my question answered in minutes, and the support team was clutch, they got my problem sorted.”

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Posted 2 months ago

“They made my exchange easy sia, guided me to the shoe I needed, no cap.”

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Posted 2 months ago

“Appreciate the clarity in pricing, really got the best price here! Very steady.”

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Posted 2 months ago

“I’m extremely disappointed with my experience. I bought a pair of sprint spikes that were very expensive, but I was willing to pay the price because I couldn’t find them in stock anywhere else. They were supposed to arrive within 1–2 weeks, and I was hoping to use them for my athletics season. Instead, they didn’t arrive until months later—long after my season had already started. To make things worse, when the shoes finally arrived the bottom colour was already starting to peel off. For the price I paid, that’s completely unacceptable. I emailed the company asking about a return or exchange and didn’t receive any response for a full month. After sending another email, they finally replied but claimed they couldn’t do anything because the shoes were “fine when they shipped.” I then asked if they could at least offer a partial refund since the condition clearly didn’t match the price I paid, but again they refused to help. Overall, terrible customer service and very disappointing product quality. I would never have bought these shoes if I knew this was the level of service and support I’d get. I definitely wouldn’t recommend buying from them.”

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Posted 2 months ago

“This online website appears to be dodgy. During order, the delivery date was stated as 23rd to 28th March. Once payment made, it become 23rd to 31st March. I wrote email enquiries a few times to check on status. The customer service rep replied saying the goods is on its way. Waited until 31st march and wrote another email because i read some absurd reviews about this website. And it turned out to be true. After confirming that my shipment was on its way, now they replied (see screenshot) that the seller was unable to fulfill my order. WTF is wrong with these conniving people. I highly recommend everyone to stop buying from this website. Its the same owners as SHEIN which itself has a negative track record. DON'T buy from this website. I ordered the shoe as a gift for my nephew because he loves the design. Now i got to tell him due to stupid service standards, i can't fulfill his wish. The other disgusting part is, after paying for 195 SGD for the shoes, the website shows 132 more than a week later. Here's the kicker. If the supplier was unable to fulfill my order, why then does the website publish the same product in stocks are a much cheaper rate? You be the judge.”

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Posted 2 months ago

“Not bad eh, the kicks reach me real fast game, super stoked.”

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Posted 2 months ago

“Box condition is 10/10, swee until cannot swee anymore.”

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Posted 2 months ago

“Don't need to be kiasu queueing outside the sneaker store anymore, just buy here can already.”

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Posted 2 months ago

“Arrived quickly, just as promised. Reached my void deck parcel locker safe and sound, overall quite solid.”

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Posted 2 months ago

“Team was patient, got all my questions answered when I couldn't decide the size. Really bao ka liao service, handled perfectly.”

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Posted 2 months ago

“I purchased these for an event and the end of the estimated delivery is tomorrow and still not here… honestly I wouldn’t have brought them if I knew they weren’t going to make it in time, very disappointed! I’ll never purchase form you again”

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Posted 2 months ago

“The postie dropped them off this morning and the new kicks look brill.”

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Posted 2 months ago

“They made my exchange easy. No faffing about at all, quick support, and the person was friendly.”

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Posted 2 months ago

Novelship Pte. Ltd. is rated 4.8 based on 12,084 reviews