Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.79

4.8 Rating 11,877 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 11,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 6th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“二手嘅鞋過嚟，真係有啲躁。好彩客服即刻幫我成功重新配對搵過另一個賣家，雖然等耐咗少少，但最後收到對鞋靚靚仔仔，都算係跟進得唔錯啦。”

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Posted 1 month ago

“Delivery sampai hari ke-9 baru dapat. Tapi nasib baik dapat update on-time dari admin, so takdelah aku risau beria tunggu parcel sampai.”

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Posted 1 month ago

“It was kinda annoying to wait, but the item was alright, deadstock and unused in the end. Glad to receive timely updates, so it wasn't a total bust.”

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Posted 1 month ago

“Honestly their checks are too strict, so delivery came on 8th day. It was a bit of a wait, but I got offered some alternatives, the shoes turns out pretty sweet.”

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Posted 1 month ago

“First item failed checks, honestly their checks are too strict leh. Delivery came on 9th day because of that. Glad to receive timely updates from them though, so still not too bad.”

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Posted 1 month ago

“出品者が不良品・中古品を送ってきたみたいで、最初はガチで萎えた。でも運営が新しい出品者を見つけてくれて、無事に再マッチング成功したから結果オーライかな。”

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Posted 1 month ago

“第一件商品沒通過檢查，老實說你們的檢驗真的太嚴格了，結果到了第9天才送達。不過很高興能收到即時的進度更新，至少等待期間讓人比較安心啦。”

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Posted 1 month ago

“Bit of a kerfuffle initially because the seller shipped defective one. Thankfully they stepped in and found a new seller for me, great experience.”

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Posted 1 month ago

“第一對鞋過唔到驗證，可能驗證太嚴格啦，搞到遲咗少少。最後第8或者第9日先送到，不過好彩一直收到及時嘅update，知道件貨去咗邊，都算係咁。”

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Posted 2 months ago

“Was quite dulan because the seller shipped used item initially. But the platform gave me a free rematch to a new guy, and finally the item was alright, deadstock and unused.”

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Posted 2 months ago

“Gutted that my first item failed checks, seems their checks are too strict and it slowed everything down. Delivery came on the 9th day, but fair play, I was glad to receive timely updates so I wasn't left in the dark.”

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Posted 2 months ago

“一開始有點傻眼，因為賣家寄了有瑕疵/穿過的二手鞋。但好險後來客服幫我免費重新配對，最後收到的鞋子沒問題，是全新未使用的，還算可以接受啦。”

Helpful Report

Posted 2 months ago

“最初、売り手が不良品・中古品を発送してきたからマジで萎えた。でも運営が新しい出品者を見つけてくれて、無事に再マッチングできたから結果オーライかな。”

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Posted 2 months ago

“Geram jugak mula-mula sebab the seller shipped defective item. Nasib baik customer service laju tolong setelkan and got a successful rematch untuk kasut yang baru.”

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Posted 2 months ago

“The checks are too strict, so it dragged the shipping time. Delivery came on 9th day in the end. Still, got offered some alternatives, the discount was pretty sweet so I close one eye lah.”

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Posted 2 months ago

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Posted 2 months ago

“Was pretty cheesed at first because the seller shipped defective ones. Luckily customer service stepped up and hooked me up with a successful rematch. In the end, the item was alright, deadstock and unused when it finally landed.”

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Posted 2 months ago

“The original seller shipped a wrong item, was a huge bummer. Luckily the team stepped up and did a successful rematch for a brand new pair.”

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Posted 2 months ago

“Got an used item, walao eh, waste my time. But lucky the platform caught it and found a new seller for me, so still got my kicks in the end.”

Helpful Report

Posted 2 months ago

“最初の商品に欠陥があったみたいで発送されなかったのは残念でした。でも、すぐに新しい出品者を見つけてくれた（Successful rematch）ので、最終的には無事に届いてホッとしました。”

Helpful Report

Posted 2 months ago

Novelship Pte. Ltd. is rated 4.8 based on 11,877 reviews