“If i could leave zero stars i would. I received 2 damaged bedside units a month ago. They were advised immediately that they were received damaged. I'm still waiting for them to be collected and refunded. A week ago i asked for the remainder of this order to be cancelled because of the appalling customer service. I'm still waiting for this to be done. The order is worth nearly £1000 and i can't afford to have money tied up like this.
As I'm writing this I'm on the phone trying to get through to a supervisor as every time I've made contact with Oakworld I'm fobbed off with one reason or another why they haven't arranged the collection or refund. And surprise surprise I'm being told i cant speak to anyone - they have to do a call back
Avoid at all costs. Wouldn't use or recommend every again!”
“Oak World and Sofia Italia are part of the same group, Rightworx. We have renamed them Sofa Shitalia. Dreadful experience buying a sofa from them, it broke within 6 months- they tried to say it was wear and tear. We had our own report done that said there are multiple faults with it. Nearly two years and hundreds of emails later they eventually did a repair which we rejected as it was a poor effort and didn't solve some of the issues.
They ought to be prosecuted under the trade descriptions act: it has never been a designer sofa made by craftsmen. 8 days after they eventually took it back we are still waiting for a refund...I suspect there is still more chasing to do!! Buyer beware!!!!”
“Jokeworld it should be called!. Ordered and paid for £600 wardrobe, 1 man left it on pavement for me to struggle and bring in with attitude "it's not that heavy "....it was. Then discovered only half of order delivered. A month later the unlaw abiding company are refusing full refund as must return myself or part refund for other half. Its taken a month and any excuse for not collecting or refund is given. P takers..... be warned”
“We ordered an oak corner tv cabinet. Our item arrived and it’s the incorrect item. The box is battered, damaged and falling apart and the item itself has minor damage.
Upon opening the item there is also paperwork in the box with SOMEBODY ELSES details - name, address, email, telephone number, payment method etc. More than enough to commit identity theft if we were so inclined! A huge GDPR breach - not sure how we can have faith our details are protected. It looks like somebody else’s return that had not been checked over and simply shipped out to us.
We contacted the company to make them aware and request they collect the incorrect item and send out the correct since we needed it as moving into a new property. We were told they don’t know where our item is (hopefully not with somebody else with OUR details in the box!) so have to contact the warehouse who aren’t in?! No idea why they can’t arrange to send another of the same item out since it is still listed on their website.
As such, we have purchased a (better quality) item elsewhere. We requested a full refund and that they collect this item. The collection will have to be at our inconvenience giving they have requested I do not leave it outside I am going to have to take time off to ensure I am here for it to be collected. But they refuse to compensate us for this inconvenience which is a direct result of their negligence.
Absolutely appalling company and service. Do not recommend and I will be contacting the ICO myself due to concerns re my own personal data giving they didn’t know where our item is and we received enough of somebody else’s data to commit fraud.”
“A heavy sideboard was delivered upside down because the keep it up arrow signs o the packaging was printed the wrong way. Company refuses to correct it and offering £25. It requires two handy persons to turn it over. We have at least 40 emails and cost of this exchange far exceeds the compensation I am seeking which is £50. I can use this to pay two handypersons to turn the furniture over. It’s sitting in the box for almost a fortnight in my lounge - quite unsightly”
“What every you do, do NOT buy from this rip off company. Parents ordered a riser chair to help my disabled mum up and down, wrong order arrived, refunded and told to place order again, we did and wrong chair again! complaints ignored and told to re-order, third time it arrived. The deliver was said to be installation as well, the delivery said "do it yourself" to an elderly disabled couple!!
This company should be ashamed of itself and has no moral or social responsibility within its DNA.
STAY AWAY!!”
“AVOID at all costs.
Purchased a wardrobe on Oakworld in October 2021. Delivery issues, faulty products, awful customer service, refusal for refund.
Firstly, the product (a completely flat packed wardrobe) was delivered without any notification on a completely random day when no one was in.
During the initial assembly of the product, it was found one part was cracked as they have used extremely poor quality materials. I was offered a partial refund or replacement of the part, which I accepted at the time.
After further assembly of the product, further design issues and broken parts were found. Some screw holes were in the wrong position, so parts were slanted when assembled. Nails joining the legs and door of the wardrobe to the body won’t stay in structurally.
I requested a full refund and collection of the item, due to poor design and poor quality materials. Photo evidence of the design issues and material faults were sent to customer service.
Customer service stated that as I had previously accepted a partial refund (£50 in comparison to the full product price of £349) they couldn’t do anything and refused to refund me.
After a LOT of arguing with them to explain these were issues with the materials and design which didn't show up until further assembly of the product, they finally agreed to refund me after collection of the item.
After disassembling the entire faulty product (causing damage to my property), collection was arranged. On collection day, I had rearranged work to accommodate this due to how much stress this order has already caused for months. However, on the day, 20 minutes before scheduled collection, this was cancelled out of nowhere. After more arguing, finally, after FIVE months, this faulty product has been collected and taken away after taking up so much space in my home for so long.
I cannot explain to you how many hours and days of my life I have wasted on this order. Scratched walls and floor boards and minor injuries due to the faulty products. Distress and a lot of disruption for five months… Please please reconsider before ordering from here!”
“Wish I also had read reviews before ordering. No order confirmation, website promised delivery Dec 2021. Chased order, eventually they tried to deliver in January without notifying and no one was home. Only found this out after contacting them. Rescheduled. Two out of three items ordered arrived, both damaged. Guys unloaded two items and did a runner while my back was turned. No explanation of third item being absent. Had to chase, more time consumed. Now trying to sort out what to do about the two damaged items. Best avoid this comany.”
“Ordered and paid for a dining table which was promised delivery by 23/12/21. Not arrived even after numerous calls and promises. No emails to confirm delivery as also promised. Needed the table for Christmas and have asked for a refund”
“Purchased two units and spent over £1000 on them. Once arrived both units was damaged. It took a while with customer service but managed to get replaced. When the replacements arrived these went into storage. Due to COVID the project was delayed and we have only managed to use the items. Yet again one you is damaged. As it out of the normal time frame Oakworld are not helping and say we have damaged the item item. The screws that are holding the back on has been put in incorrectly and split the side wood. Clearly a manufacturing issue but they are not taking responsibility. Been told these are quality checked.. mmm really! I have been advised of my rights but yet still not interested. Very poor service as keep sending the same content emails as a response. I have gone legal on this. Please avoid Oakworld due to poor service and item”
“Do not use this company. Bought large sideboard. I shelf broken so agreed to discount. However before I could use 2 of the doors warped. Will not fit at all
Although they say 12 month guarantee refuse to do anything as I accepted with shelf broken.”
“I would give 0 stars if it was possible. Absolutely appalling service.
Wish I had read reviews before ordering.
Attempted a delivery without informing myself the chairs had even been dispatched.
How can you possibly be home for a delivery when you had no idea it was happening???
Called numerous times to be told different information EVERY single time.
Do not order from this company!! No chairs and also still awaiting a refund.
Shocking!!!!”
“Avoid at all costs! I would give 0 stars I could.
I don't like complaining. I've never bothered to write a bad review in my life but I feel absolutely compelled to in this case given how atrocious their customer service is.
We moved about a month ago. When my wife ordered online, she accidentally provided our old postcode. The rest of the address is correct (house number, street, city and county). Somehow, DHL delivered our package to our old address (completely different number and street name).
Anyway, we reached out to the company to explain the situation as we no longer have access to the old address. They said it was our fault as we provided the wrong postcode. We explained that, while we did give the wrong postcode, it doesn't match the rest of the address. The address we provided is, essentially, a non-existent address. We explained that they should have reached out to clarify the delivery address instead of assuming what the house number and street was. We asked how they were able to determine the precise house number we used to live in as that was not provided. We can see from the DHL tracking photo that it was left behind the bin of our old address. They said they have no idea.
This is where we hit a brick wall. They say the courier only goes by the postcode and nothing else. The rest of the address not matching the postcode is irrelevant. They told us to go around to the old address to see if we could retrieve the package. Even though it is an hour away, we went and checked. The place is unoccupied at the moment. The package, now gone. Someone else took it.
Our point is that DHL should not have delivered the package at all without checking with the sender and obtaining confirmation of our full valid address. It's is obvious that an address is Oxfordshire with a Berkshire postcode is simply not correct.
We went back and forth with Georgia on emails, Dionne on the phone and Lucy (the manager) and all we got was the same thing over and over again ... "You're at fault, the courier only uses the postcode, we don't know how the courier determined which number to deliver to, we cannot offer a replacement or refund".
I told them to put a claim with DHL.... they refused... and by the way, this was not a polite interaction. Georgia was flippant and abrupt in her emails and Lucy was just horrible and rude. Dionne was at least polite, but I got nowhere with these people. It is not a hyperbole when I say this is the worst customer service I ever received in my life.
So basically, if a customer fat-fingers the postcode when placing an order and doesn't notice, the package can be delivered anywhere in the country as "the courier only goes by the postcode". You have got to be joking. If an address is clearly a non-existent address, they should reach out and check, not just make assumptions and deliver it wherever they please... to a house number that was never ever provided.
Worst customer service EVER.”
“Order took longer than eta date. I had to email customer service for info for them to reply and tell me it had been delivered. After me asking for where it had been delivered they then said it was still with courier company and they would be in touch. Next day at 11am whilst at work I got a text message saying it would be delivered today between 2 and 4. Had to then leave work early and got home at 2.15, no card left so assumed hadn't missed them. Nothing came, emailed again and they said they would rearrange. A few days later at 11am again whilst at work a text message to say will be delivered between 2 and 4. Had to leave work early again and got home at 1.45 this time. They didnt arrive, requested a refund that night. Next day when I get home from work the wardrobe I ordered was waiting in the garden in the pouring down rain. I checked my emails and had a reply to the refund request of 'item has now been delivered please enjoy'. I replied item has been left in pouring rain I still want a refund and item returning. Have had to now send pictures to prove item is still in boxes and now waiting for it to be picked up.
Do not buy from this company, how can they deliver items with a few hours notice. Currently still waiting for item to be picked up and refund. AVOID AVOID AVOID AVOID!!!!!
Its now the 1st of October and after waiting in all day for the item to be picked up the courier didnt arrive again. This company are crooks, steal your money, leave goods in pouring down rain, refuse to have item picked up, refuse to take any responsibility. I have had the nightmare of dealing with these clowns so you dont have to. Dont put yourself through the trouble of buying from these criminals.”
“We ordered a mango wood table and chairs and paid for the extra cover on them. The table was damaged when it arrived. A nice man came out to assess the damage and said it needed replacing. It’s never been replaced and is now coming apart. We have extra cover, we’ve contacted them but they don’t call back!!!! They are appalling. Nice when it’s not damaged but otherwise awful!!!”
“DO NOT ORDER FROM THIS COMPANY!!! I wouldn't give them one star if it were possible to review without doing so. My advice would be to avoid this company like the plague, or probably more appropriately, Covid 19. I have never experienced such incompetency and extremely poor quality in my life. I'm not one for writing a review, as I generally can't be bothered and aren't one to complain. I just expect what I pay for, is that really too much to ask, in this day and age??? Sadly I had the misfortune to stumble across this company online whilst searching for new bedroom furniture.
Here goes my nightmare of using this company and constantly receiving damaged goods. I ordered a set of bedroom furniture that was in stock with estimated delivery of one week, (how excited I was at this point), and yet 5 months later, I have still not received what I paid for. I have finally given up and insisted on a refund. I have had items delivered a total of 3 times in this period, each time causing more stress and inconvenience to myself due to the pure lack of care and accountability from this company. The only positive I can draw from this situation is the staff in customer service who have tried to be helpful by constantly apologising (what good that does) for the constant mistakes made. Sadly this alone does not help resolve the issues, and their hands are firmly tied. I was even promised on the second and third delivery that all items would be checked prior to sending, so that I didn't have to wait for further collections, re order and then to take more time off work to await delivery. To find yet again items were badly damaged. Out of the first delivery date. 5 out of 8 items were so badly damaged they had to be sent back. Although I did opt to keep the wardrobe even though it had been dropped prior to being packed, (even though it had been stamped 3 separate times for quality control). I guess this is where I have to take some ownership. I was so impressed with the professionalism of the website, never did it cross my mind that it wouldn't be perfect, so I had taken down my old fitted furniture and smashed it up ready to cater for the delivery the day after (how naive I was). It was a case of keeping the least damaged items so I could avoid my clothes being left on the floor.
The second delivery took 3 months to sort due to the fact they gave me a new delivery date, then on the day of, supposed delivery, I was informed my order had been cancelled as one item was out of stock, and they refused to deliver the out of stock item separately. After another 8 weeks in which there had been constant emails, phone calls, and having to give picture evidence of damaged items I was given a delivery date. Feeling positive that this was the end of the situation and I would finally be happy with what I paid £2500 for. I received my delivery to find 3 out of 4 items so badly damaged they had to be returned. Again I reluctantly kept one item even though it had paint chips on the draw fronts, and scratches on the surface. For both items kept I was given, what they call a "gesture of good will" Talk about insults. In actual fact the gesture of good will, was on my part for accepting a pittance for damaged items that I could have insisted were replaced. This would cost them much more than the £60 they offered.
After waiting another 4 weeks for them to collect items, and then yet again cancelling my order in full because one item had been lost in the factory, I received the 3rd delivery date. Again I insisted this be checked for quality before delivery, yet again this did not happen. That order arrived today. This time one item was so badly damaged it needs to be returned. Due to being so exhausted with this company I asked for a refund on this item and will have to get a set of draws from somewhere else. Which will not no match the ones I have waited 5 months for. I simply can't take anymore from this company as I am losing the will to live. After being promised compensation at the end of this I was told today to merely forget it and be grateful they were refunding my last item.”
“I was informed of my delivery date on ordering - actually it was somewhere in a 5 day window. Day 3 of that window I still don't know if and when it will be delivered and hence enquired. Their reply was - fill out this form as we don't deal with it
Incredible - absolutely terrible customer service. Oh... did I mention they take your money straight away - thank you. Oh....you want customer service as well !!
They won't last long !!”
“OK. We were thrilled to find 4 great looking dining chairs listed as "perfect" yet half price (apparently returned unneeded). Delivery was prompt but sadly, we had to send two back as they were badly damaged, definitely not perfect. Customer service was OK. They refunded the price of the 2 chairs and we paid significantly more to buy 2 more. However, they sent us the original, broken chairs! The exact same ones we'd returned! Eventually we sent all 4 chairs back as they said they have no more of these available. Asking for a refund (which is yet to arrive). But the shocking fact is .... they've immediately put these chairs back on sale again! Some other poor soul will buy them. OK so two of them are perfect, but sadly, two are definitely not. And most people will purchase more than two I guess.”
“Customer service non-existent
Chairs were spindly & not as solid as they looked on site. Their first delivery didn't take place & took no responsibility for 3rd party courier company who failed to let us know they weren't going to deliver on the day they had confirmed. Oakworld said to write an email for potential goodwill gesture for inconvenience, which i did as was considering purchasing a table so thought i might get a small discount. Then asked to write another email after delivery, which i did. Then said it wasn't really inconvenient, having to have someone come home to receive delivery on a Friday afternoon so not offering anything...wouldn't have minded if that was said before the emails but will never buy anything from them again.”
