OakWorld Reviews

Name: OakWorld
Rating: 1.53

1.5 Rating 109 Reviews

12 %

of reviewers recommend OakWorld

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1.5

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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OakWorld 1 star review on 17th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part of the item was damaged and I was offered a replacement part, however the part took 32 days to arrive despite being told it would be 21 days at the latest. By this time I cancelled the order and sent the other parts back, however a neighbour signed for the spare part (10 days after the order was cancelled) which is so huge that I now can’t move it out of my hallway. I’m pregnant and have asked them to come and collect it as it won’t even fit in my car for me to try and dump it and the rubbish men have refused to take it. Lauren at Oakworld has refused and said it’s down to me to dispose of it. Despite me explaining it’s impossible to remove and causing me a lot of stress they will not collect it. I have been given a refund but I’m now stuck with a 10Kg part which measures over 2m long in my hallway.”

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Posted 4 years ago

“Zero stars but no option for that!! Been waiting for my refund since the 1st Oct still no sign of it. Constantly told it will be sorted but it never is.”

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Posted 4 years ago

“Still witholding my refund, in dispute with PayPal. Very poor service, totally ignored my emails .”

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Posted 4 years ago

“do not use poor customer service do not deliever when they say they will but next week and then have to beg for your money .”

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Posted 4 years ago

“Delivery cancelled on the same day and heard nothing Trying to fine out was loads hard work”

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Posted 4 years ago

“Terrible from beginning to end I placed an order of over a grand for bedroom furniture in June. I got an email saying it would arrive on 21st July. A family member took a day off work to wait in for this as I'm a key worker but it never arrived. When I called back I was given multiple different dates on when it would arrive and had no clear message on whether the furniture had even been built. I was then told it would arrive on w/c 24th August - over a month after agreed. I called throughout that week only to be told it would arrive on the 7th or 8th September - a month and a half after originally promised. The furniture has now eventually arrived and it is not even as pictured when bought. The colour was meant to be a mid grey and is actually off white. After almost 2 months of ordeals with Oakworld I'm going to repaint it myself so that I don't have to be in contact with this terrible company any further. Will definitely be advising friends to avoid Oakworld.”

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Posted 4 years ago

“I would advice any further buyer to shop elsewhere. Very poor excuses all the time. Very poor customer service. Go elsewhere because this company is awlful to deal with.”

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Posted 5 years ago

“Avoid! This company are the worse company I have ever delt with. The original item was received damaged but their customer service has been terrible. At best they are incompetent at worse dishonest. I have tried many times to resolve this but, despite promises from John Newton, the head of customer services they have missed another deadline. I have had an email saying it will be another 7-14 days which I do not believe. Quite shockingly I have been offered money off not to give a bad review (I can give proof of this if anyone needs it)! I will not use any company that is part of Rightworx including Sofa Italia because of this experience and wish that the directors, Kenneth Hall, Paul Smith and Karl Utley would address the customer service issues. I understand that Coronavirus has made things difficult but why take orders when you know you cannot offer the service and support required? This item is now going in our skip as they have had many opportunities to collect it.”

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Posted 5 years ago

“Oakworld poor service Don’t really know where to start Ordered 4/2/20 Longest lead item was 14 weeks Called to ensure it all came as one delivery as I had chosen from two ranges and that was agreed. 1 week later called by courier to state one range was coming I said it’s not and returned again called them to agree what had already been agreed. We agreed a delivery date of 30th if May following a delay with the longest lead item Conflicting stories from customer service although it had been confirmed they had the longest lead item Took the 30th off and they cancelled delivery last minute the evening before with another delay. So I called them again arranged for all the items too be delivered barring the one missing item on the 2/6 and low and behold only two items come another wasted day off So about 10 calls later they told me the remaining items excluding the one item is being picked up from them in the 9th this week and we will get confirmation of when and what time it will be delivered but it would be 11th it 12th Well you couldn’t write a book about it the the furniture arrived today 10th at 10am Unarranged and unannounced my poor missus was doing her nut just her and an autistic child indoors that can’t be left unattended and a pallet load of furniture left in the road in the rain with now at to get it in as I was over a 100 miles away at work as we had no idea it was coming so too top it off I had too phone around and pay two chaps to come over two hours later in the rain and breaking covid 19 rules as they are not from this household and all you you get from customer services is a f**king useless apology which is meaning less no thought of offering any reimbursement for nearly a £1000 lost in wages and and having too pay for additional labour to move it. What a shower of **** avoid at all costs Thanks Jon customer service manager for your meaningless appologies , Maybe you should actually put some propper systems in place”

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Posted 5 years ago

“Good products and prices but the worst customer service I have experienced in a very long time. So bad that we decided against ordering again.”

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Posted 5 years ago

OakWorld is rated 1.5 based on 109 reviews