O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,431 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

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English

“I was not happy with my order being left on the ground just inside my gate. I do not know what time it was delivered but I have been at home all morning and was waiting for a phone call or some other indication of the status of my order. I have a bad back and am not able to carry the box some 30 metres or so. I have electronic gates but that should not have prevented the delivery driver from making contact.”

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Posted 3 years ago

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Hi Hugh, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I understand all of the points that you have outlined and we do not condone the parcels being left outside. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 3 years ago

“A good, reasonably priced selection of wines and spirits, if buying wines on offer, altough wines not on offer tend to be rather dear. Normally quick dispatch and delivery times. A much improved monitoring of wine vintages: O'Briens used to have huge discrepanies between the ordered vintages online and those actually delivered. This is now much better.”

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Posted 3 years ago

“I've no idea how delivery went as I live abroad and use O Brien's for great wine gifts to friends and family. Very pleased with my orders and deliveries to date.”

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Posted 3 years ago

“Arrived on time and in good condition. Looking forward to sampling!!!”

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Posted 3 years ago

“I have received the order but not opened it yet. Many thanks”

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Posted 3 years ago

“Great wines at competitive price”

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Posted 3 years ago

“All received in timely efficient manner thanks”

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Posted 3 years ago

“Very pleased”

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Posted 3 years ago

“The usual excellent service and delivery.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Competitive price, easy ordering, prompt delivery and robust and recyclable packaging.”

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Posted 3 years ago

“Hi, I used my tracking order to find out what time the delivery of my order would be and realised that it was scheduled at a time when I was not going to be at home. I changed the delivery date to tomorrow but it arrived today when I was out and it was left on my doorstep. So no notice was taken of my change of delivery day! Luckily, it was all right and I received the correct order. However, if I was to order again from O'Briens, I would not be comfortable with it being left outside my door. Thanks, Hilary Kirk”

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Posted 3 years ago

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Hi Hilary, Thank you for flagging this. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 3 years ago

“Easy online ordering and delivery”

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Posted 3 years ago

“Delivery incorrect. Château Belles Eaux Les Coteaux was not delivered in its place was monte real 2018, rioja”

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Posted 3 years ago

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Hi David, Please allow me to sincerely apologise for the mix up with your order. I can put up for a reship with the correct product for you and I can arrange a collection for the incorrect stock by our courier. I will email you privately to arrange this. Kind regards, O'Briens Team

Posted 3 years ago

“Ordering was very easy, good quality wine and description of wine was very helpful. Delivered promptly. Will recommend them to others and will use again.”

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Posted 3 years ago

“Wonderful service, Wonderful wine. Spoke to Andrew in customer services who was friendly, helpful, knowledgeable and professional”

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Posted 3 years ago

“My order was missing the wooden case for the 6 bottles of Malbec as I was planning on gifting the case of Malbec to somebody - Very disappointed”

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Posted 3 years ago

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Hi Brian, Thank you for your feedback. I have checked up on your order and unfortunately, the product ordered does not come with a wooden gift box but comes as pictured on the site with the cardboard box and is sent in transit friendly packaging: https://www.obrienswine.ie/products/vaglio-seleccion-regional-malbec-case-6 Are you local to or will you be passing by any of our stores? If you would like to pick up some gift bags for the bottles, this can be arranged. Please see our list of stores through the following link: https://www.obrienswine.ie/pages/stores Kind regards, Hannah

Posted 3 years ago

“Efficient and good service”

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Posted 3 years ago

“Very good and efficient service.”

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Posted 3 years ago

O'Briens Wine is rated 4.7 based on 7,431 reviews