Login
Start Free Trial Are you a business? Click Here

O'Briens Wine Reviews

4.7 Rating 7,623 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
3,847
 Metrics Info
4.7
Based on 7,623 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read O\'Briens Wine Reviews
Visit Website

Phone:

+353 1 2693139

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Roy
Verified Buyer
“O’Briens very good but your delivery agents DPD are terrible. Delivered on wrong date and left wine outside door with nobody home.”
Helpful Report
Posted 2 weeks ago
Hi Roy, Thanks for your feedback. We’re sorry to hear about the delivery mix-up and that the wine was left unattended. We’ll flag this with our delivery team to help prevent it in the future. These orders are high value and restricted items and should never be left outside a property. Apologies for the inconvience. Kind regards, O'Briens Wine Team
Posted 2 weeks ago
Gerry
Verified Buyer
“O'Brien's wine are excellent. You get what you order in good time and well packaged. Unfortuately the courier companies can be hit and miss. This time my parcel was left in the wrong estate. Luckily the proof of delivery image of the door they left it at gave me a clue as to their mistake and I retrieved before any porch pirates could get at it.”
Helpful Report
Posted 1 month ago
Hi Gerry, Thanks for your feedback. We’re glad to hear the wine itself is excellent and that you generally receive your orders promptly and well-packaged. We’re sorry to hear about the courier mix-up this time. We will follow up with our couriers to improve future deliveries. Apologies for any inconvenience. Thank you for taking the time to tell us. Kind regards, Team O'Briens Wine
Posted 4 weeks ago
Christina
Verified Buyer
“Hi, first time ordering from you, shame the packaged was damaged but this could of happened in tranaport and once ye knew it was sent out again and received the next day which was very good. Havent tasted the products yet but looking forward to.”
Helpful Report
Posted 1 month ago
Fintan
Verified Buyer
“In general, I have been happy buying wine and spirits from OBriens Last weekend I ordered 6bottles of each of two wines, total value €710. I wanted the delivery to be delayed until I was back home. I could not see how to do this online as part of the order, so did it by follow-up email to O’Briens. This was not actioned as it was a bank holiday weekend. So on Tuesday, I got a notice from DPD that wine would be delivered that morning. I immediately responded to DPD asking for delivery to be delayed til Friday. I received an acknowledgement of this request and confirmation that this change would be effected. Despite this communication, I did not trust DPD to action this so I contacted OBriens customer service. They noted my request and promised to contact DPD to emphasise the request. Which they did. DPD delivered the case anyway on Tuesday, sending me a photo of a neighbour taking the case into their house. So now a neighbour is inconvenienced by all this. I opened the case on Friday. One of the wines was a different vintage - 2024 instead of 2022. So I email OBriens to inform them that the vintage was not the one I ordered. Running out of stock is no excuse for this unsatisfactory substitution. A very helpful person, Sara-Marie in OBriens Customer Service, rang me to tell me she had rung branches to check on availability of the ordered vintage and found 3 in the Beacon branch. As the last thing I wanted was a delivery of 3bottles of 2022 to swap out for 3 bottles of 2024, Sara-Marie arranged for my name to be put on these bottles so I could do the swap in the beacon branch which I did yesterday. A lot of different things went wrong with this order. I am very reluctant to order online from OBriens again, particularly if DPD is the delivery agent.”
Helpful Report
Posted 1 month ago
Anthony
Verified Buyer
“I ordered 3 bottles of albarino and received 3 bottles of sauvignon.”
Helpful Report
Posted 2 months ago
Hi Anthony, Thanks for letting us know. We’re sorry you received Sauvignon instead of Albarino. I will follow up with you directly to get more details and resolve this for your. Apologies for any inconvenience. Kind regards, O'Briens Wine Team
Posted 2 months ago
Brendan
Verified Buyer
“Box 📦 should have been wrapped in plastic bag It got very wet 💦 and fell apart Last order was delivered wrapped in plastic bag Brendan Ryan”
Helpful Report
Posted 2 months ago
Hi Brendan, Thanks for taking time go give this feedback. Our orders are required to be signed for by someone over 18 as they are restricted items. They cannot be left outside. We will speak with our couriers to improve our services. I will also follow up with you directly. Kind regards, O'Briens Wine Team
Posted 2 months ago
Kevin
Verified Buyer
“The redbreast 12 great the Green Spot is a shame I don’t know what to do?”
Helpful Report
Posted 3 months ago
Hi Kevin, Thanks for your feedback. We’re glad you enjoyed the Redbreast 12, and sorry to hear the Green Spot didn’t meet your expectations. I have sent you a direct email to get full deatils. Kind regards, O'Briens Wine Team
Posted 3 months ago
Anonymous
Verified Buyer
“I am not sure did the recipents receive their parcels”
Helpful Report
Posted 6 months ago
Kathleen
Verified Buyer
“Delivery was made to the wrong house of the wine. Wine in order was great. Luckily the house it was delivered to was another family members house.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Wish I could give 5 stars but although 8 thought the set is a good value for money and the gift was well appreciated by my friends, O’Briens need to change delivery company as an idiot driver from dpd just dumped the box of wine outside a random house - completely different number than my friends’ house and just left a picture of the box and the drain outside the house as a ‘proof’ of delivery. It was extremely stressful and wasted a few hours of my time and my friends time to locate the parcel and only due to pure luck and the honesty of the neighbour who actually found it by their door that my friends actually eventually received it. I still was charged delivery fee which i feel should have been refunded to me on top of apology which i received from O’Briens.”
Helpful Report
Posted 6 months ago
Nengxiong
Verified Buyer
“A little disappointed”
Helpful Report
Posted 6 months ago
Hi there, We’re sorry to hear you were a little disappointed. If you’d like, please send us an email at online@obrienswine.ie with your order number and what didn’t meet your expectations so we can look into this for you. Kind regards, O'Briens Wine Team
Posted 6 months ago
Gerard
Verified Buyer
“Wine delivery was prompt. Wine was as I selected. But the amount of paper packaging was enormous and unacceptable. I would never buy from O'Briens Online again if the delivery comes with this much bulky paper packaging. I realise that you're transporting fragile goods but other companies - e.g. wines direct - have a much better and less bulky delivery system.”
Helpful Report
Posted 6 months ago
Hi Gerard, We’re really sorry to hear about the bulky packaging. Our package inserts are all compostable and used to try and ensure safe delivery. I will share your feedback with the warehouse team. Thank you for taking the time to flag this with us. Kind regards, O'Briens Wine Team
Posted 6 months ago
Anonymous
Verified Buyer
“I was disappointed to learn that the gift notes I included with each of the corporate holiday gifts we ordered were not delivered. I only discovered the issue because a client reached out to confirm whether a gift was from us.”
Helpful Report
Posted 6 months ago
Hi there, We’re really sorry to hear the gift notes weren’t delivered with the corporate gifts. We understand how important sender details are. Apologies for the inconvenience of your thoughtful note not being included in your gift. Kind regards, O'Briens Wine Team
Posted 6 months ago
Dan
Verified Buyer
“It would help if a page detailing purchases was included containing more info on wines puchased: dry or off dry, medium or full bodied, tannins or smooth, grape varieties etc. This could avoid poor choices made when purchasing without detailed information. 8EG I found Albarino too sweet...”
Helpful Report
Posted 6 months ago
Hi Dan, Thanks for your feedback. We’ll pass this on to help improve the detail on our purchase pages, including guidance on dryness, body, tannins, and grape varieties. If you’d like, feel free to email us at online@obrienswine.ie with the specific wines you’re considering so we can help you choose. Kind regards, O'Briens Wine Team
Posted 6 months ago
Brian
Verified Buyer
“Wine was great but 13e delivery fee is a bit much to say the least”
Helpful Report
Posted 6 months ago
Hi Brian, We’re glad the wine was great, and we’re sorry the delivery fee was disappointing. We aim to keep delivery charges fair and transparent. Delivery prices are listed on our website and would be shown in the checkout basket before payment is confirmed. We also currently have a click and collect option that is a free service. Kind regards, O'Briens Wine Team
Posted 6 months ago
Alan
Verified Buyer
“the 6 bottles of Fleurie were not delivered!”
Helpful Report
Posted 6 months ago
Hi there, We’re really sorry to hear the 6 bottles of Fleurie were not delivered. I hope you have gotten to enjoy some of the lovely wine, now that your order was sorted. Sorry again for the delay. Kind regards, O'Briens Wine Team
Posted 6 months ago
Anonymous
Verified Reviewer
“Fast and efficient service and great value too. Unfortunately box of 12 wines was left in the porch even though there was someone (over 18) indoors waiting for the order to arrive. Bottom of box was partially open as the sealing tape was torn. I would give 5 stars for quality and value of the wines and speed of delivery but an open box and leaving the box in the porch unfortunately downgrades this review to 3 stars.”
Helpful Report
Posted 7 months ago
Hi there, Thank you for your feedback and I’m sorry to hear about the delivery issue. Our orders are high value and restricted items, and should be delivered with care. I am sorry this was not your experience. If you had a moment to email online@obrienswine.ie with your order number I can feedback to our couriers to help improve our service. The expectation is the orders are signed for by someone over 18 to ensure safe delivery. Kind regards, O'Briens Wine Team
Posted 7 months ago
Anonymous
Verified Buyer
“Other than DPD breaking the wine in delivery and having to contact O'Briens to find out why it was originally lost, their customer service and eventual delivery was good.”
Helpful Report
Posted 7 months ago
Hi there, Thank you for your feedback regarding your recent order. We're sorry to hear about the issues you faced with the delivery and the breakage. It's good to know that once you reached out, our customer service was able to assist you. We're continuously working to enhance our delivery experience and appreciate your understanding. If there's anything else we can do to help, please let us know. Kind regards, O'Briens Wine Team
Posted 7 months ago
Una
Verified Buyer
“I have yet to find a really good wine from O Briens! It’s no different to the supermarket wines in my opinion.”
Helpful Report
Posted 7 months ago
Hi Una, Thank you for your feedback! We aim to offer a curated selection that stands out, and we're sorry to hear we haven't yet met your expectations. If there are specific styles or regions you enjoy, we'd love to help you find something that might suit your palate better. Your satisfaction is important to us, and we hope to improve your experience on your next visit. Warm regards, O'Briens Wine Team
Posted 7 months ago
Anonymous
Unverified Reviewer
“Was in the Ballybrack store. Showed the lady a picture of two different bottles of Sauvignon Blanc and asked for 2 of each. When I got home I realised that she put 2 of one bottle in the box, but she put only one of the other bottle and a bottle of Pinot Noir. Not great service when one has to drive back to the store and exchange for the correct bottle.”
Helpful Report
Posted 8 months ago
Hi there, Thank you for taking the time to share your experience with us. We sincerely apologize for the mix-up with your order. We understand how important it is to get everything right, and it's disappointing when things go awry. Rest assured that we will address this with our staff to improve our service moving forward. We appreciate your understanding and hope to serve you better in the future. Kind regards, O'Briens Wine Team
Posted 8 months ago
O'Briens Wine is rated 4.7 based on 7,623 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request