O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.70

4.7 Rating 4,353 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,353 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read O\'Briens Wine Reviews$

Visit Website

Phone:

+353 1 2693139

Write Your review

Tell us how O'Briens Wine made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

O'Briens Wine 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2019 Wine 🍷 Got the wrong year”

Helpful Report

Posted 3 weeks ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I have checked with the warehouse and we have just had a changeover in vintage from the supplier from 2019 to 2020. The web team are now updating this on the site to reflect the same. Please allow me to apologise for any inconvenience caused. As we don't have the 2019 in stock, I cannot swap it for you. However, I am happy to book a collection and refund or a collection and reship of alternative bottles if you would not like to keep the 2020 vintage. Please reply to online@obrienswine.ie and let us know how best to proceed. Kind regards, O'Briens Team

Posted 3 weeks ago

“The delivery date was changed from Friday to Monday as the recipient wasn’t going to be at home. The package was delivered on Saturday and left on the doorstep - not ideal as it could easily have been stolen.”

Helpful Report

Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. My sincerest apologies about the recent issues you experienced with delivery. Of course, we understand the risks that come with the parcel being left outside and note that you did change the date in the DPD portal. We are due to have a meeting with our courier partner this week and I will be sure to raise this. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 month ago

“OK delivery”

Helpful Report

Posted 1 month ago

“OK delivery”

Helpful Report

Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I can see that you ordered on April 2nd at 15:18 and this was delivered on April 3rd at 13:28. Could you please contact online@obrienswine.ie so that we can understand what difficulties you had with delivery and try to improve this for the future. Kind regards, O'Briens Team

Posted 1 month ago

“Hi - 3 bottle's of wine had damaged stelvin caps and were leaking which was frustrating. The boxes they arrived were not damaged so it must’ve occurred during packing. Never had a problem before.”

Helpful Report

Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I am so sorry to hear this, a member of our customer service team has contacted you privately to get this resolved. Kind regards, O'Briens Team

Posted 1 month ago

“Box was heavily damaged upon arrival. Disappointed as it was a gift for someone.”

Helpful Report

Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I am sorry to hear about how your order arrived to you. I have emailed you privately to discuss this further. Kind regards, O'Briens Team

Posted 1 month ago

“Wines good delivery too slow … it was for Mother’s Day - not two days after”

Helpful Report

Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi Bairbre, Thank you for your order and feedback. I can see that you ordered at 6.46pm on Friday 08/03/2024 and that this was delivered two working days later on 12/03/2023. All orders are dispatched in the sequence in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Our warehouse and office are closed on weekends and national holidays which is why your order arrived on the 2nd working day after it was placed. Kind regards, O'Briens Team

Posted 1 month ago

“I have been a customer of yours for a number of years and have enjoyed many of your wine offerings. Customer service has been great at times and dissapointing at others.”

Helpful Report

Posted 3 months ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for your email. I am sorry to hear that you are disappointed in the customer service that you receive some of the time. I can see that you recently contacted our customer service team to request for some canvas carrier bags to be included in your order. I note that the team explained that we don't hold these in our warehouse as they are to assist store customers in carrying their shopping home. Whereas, all online orders are packed in damage-friendly packaging. Although we don't hold them in the warehouse our staff offered to put some aside and hold them for you in your local store which you declined. I am sorry that this solution wasn't suitable and if you do still want the bags when you are next dropping by a store we would be happy to keep some for you. If there was any other customer service experience that you felt was not up to standard please let us know at : online@obrienswine.ie so that we can discuss this further Kind regards, O'Briens Team

Posted 3 months ago

“Shop in O’Briens a lot but have diversified in recent times. Generally I feel wines are priced realistically at sale time but not otherwise. Too many mediocre wines at €20ish or more. Also selection of French wines is limited - there are much better wines from South Burgundy for example than the ones you have persisted with. With global warming maybe try some of the less famous cote d’ors (eg the Haut Cotes or St Aubin). On the Spanish side far too much Rioja and the only R del D are overpriced and of poor quality. There’s loads more variety in Spain when you go there . Portuguese selection probably the strongest - very good and good value. I don’t drink new world wines - too sweet. Lastly it’s a pity that you don’t have any German red - can be excellent and reasonably priced.”

Helpful Report

Posted 3 months ago

$Read O\'Briens Wine Reviews$

Hi There, Many thanks for your thoughts and feedback. I have asked our Wine Director Lynne to give you a call back regarding this. Kind regards, O'Briens Team

Posted 3 months ago

“Was disappointed. Will stick with the Rinforzo.”

Helpful Report

Posted 3 months ago

“The sur ge is splendid 👌 it really has changed the outlook on guinnes in this family and for our latter friends the pour was nailed on the head though the domage was lacking in all areas and very much disappointed my father ended up drinking some bud light and corona , my thought on it was lacking and bitter therfore I have announced to the media yhat I will be stepping away from buying from o brain's wines and will start buying from mich d o fairly wines as he has more splendid options kind regies Katie Lloyd the 7th”

Helpful Report

Posted 4 months ago

“you forgot to include my card with my wishes so they did not know who sent it”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I can see that you included the note: "Merry Christmas Folks !" I am so sorry to see that your gift message was not included in your order. At times the notes can move around in transit/ slip down the side of the inserts. I can understand the importance of a gift message in an order especially for an occasion. I have flagged this with our warehouse so that they are vigilant about including the notes and to ensure they are in the top of the box where the recipient can easily access it. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 4 months ago

“Ordered a bottle of whiskey for a christmas gift, it came upside down in the box and the box was ripped. Poor show for such an expensive bottle (€90 or so)”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi Aisling, Thank you for your feedback. I can see that you ordered the Irishman Single Malt: https://www.obrienswine.ie/products/irishman-single-malt-70cl I am so sorry to hear that this did not arrive in the best condition. I have flagged this with our courier and our warehouse to ensure that this does not happen again. If it would suit you I can arrange a collection of the stock with the damaged box and replace it with a fresh bottle, let me know if this suits. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 4 months ago

“I phoned over not receiving e mail confirmation of order.... To say it was hard to get through is an understatement... Phone kept cutting off... Not my end... When finally got thru and explained..... I was to get call back... Did not.... Got e mail.... Would have preferred call as promised....”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi There, I am so sorry that you had trouble getting through to our phones. The lines were particularly busy running up to Christmas but I have raised a ticket with our provider to do a service check on this in the New Year to ensure the calls are coming through and that everything is working properly. In addition to this, I apologise that you spoke to someone on the customer service team and did not hear back. I have reached out to you privately on email about this. Kind regards, O'Briens Team

Posted 4 months ago

“Delivery by courier a disaster - wine dumped in the garden and only discovered days later. This has happened several times before. Please change your courier company,”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have messaged you privately to discuss further. Kind regards, Hannah

Posted 4 months ago

“I was disappointed that there was nothing in the boxes bar wine, no thank you card, not even a packing list for €1,000 worth of wine! Incidentally, and unrelated to the above, the guy in your Douglas store last Tuesday morning needs to learn something about customer service, he was very rude to me!”

Helpful Report

Posted 5 months ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. My apologies that there was no picking sheet in your order- these are usually stuck on a label to the inside of the box. I am so sorry to hear that you were unhappy with the service that you received in one of our stores. I have reached out to you privately to discuss this further. Kind regards, O'Briens Team

Posted 4 months ago

“Wine good, delivery poor, left at door in rain, box soaked”

Helpful Report

Posted 5 months ago

$Read O\'Briens Wine Reviews$

Hi There, I am so sorry that your order was left outside rather than delivered directly to you. All of our orders require and over 18s signature and there is a label on the box stating this and stating that the contents are fragile. For a number of reasons we expect orders to be handed directly over to the recipient and we expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 5 months ago

“The wines are nice but there doesn’t seem to be any interest in customer retention. I buy almost 100 bottles and there is nothing thrown in. Will go elsewhere next year I think as this has been going on for years. Support small local shops I think”

Helpful Report

Posted 5 months ago

$Read O\'Briens Wine Reviews$

Hi Terry, Thank you for your feedback. I can see that you have been in touch with our customer care team. I am sorry to see that you are disappointed with our service. I have flagged your feedback with management for consideration. We do value our customers and in relation to your order, our warehouse saw it and prioritized it, packing and shipping it on the same day it was placed with delivery completed in under 48 hours from when the order was put through online. Perhaps our corporate service might suit you better when ordering next year in terms of pricing and selection. Our corporate service can be reached at b2b@obrienswine.ie Kind regards, O'Briens Team

Posted 5 months ago

“The wine was fine but your delivery was appalling. At the first attempt the driver gave us short notice and then said he couldn’t get entry. This was untrue as we have a CCTV which showed he never called. The second time the wine was delivered but the box was torn asunder. You have a problem with your delivery people. I have a picture of you want”

Helpful Report

Posted 5 months ago

$Read O\'Briens Wine Reviews$

Hi Mark, Thank you for your feedback and for brining this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have emailed you privately to discuss this further. Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 5 months ago

“Wine lovely but delivery driver dreadful ….”

Helpful Report

Posted 5 months ago

$Read O\'Briens Wine Reviews$

Hi There, I am sorry to hear about your delivery difficulties. I have emailed you privately to discuss this further. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 5 months ago

O'Briens Wine is rated 4.7 based on 4,353 reviews