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O'Briens Wine Reviews

4.7 Rating 7,228 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
3,629
 Metrics Info
4.7
Based on 7,228 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Anonymous
Verified Buyer
“I am not sure did the recipents receive their parcels”
Helpful Report
Posted 1 month ago
Kathleen
Verified Buyer
“Delivery was made to the wrong house of the wine. Wine in order was great. Luckily the house it was delivered to was another family members house.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Wish I could give 5 stars but although 8 thought the set is a good value for money and the gift was well appreciated by my friends, O’Briens need to change delivery company as an idiot driver from dpd just dumped the box of wine outside a random house - completely different number than my friends’ house and just left a picture of the box and the drain outside the house as a ‘proof’ of delivery. It was extremely stressful and wasted a few hours of my time and my friends time to locate the parcel and only due to pure luck and the honesty of the neighbour who actually found it by their door that my friends actually eventually received it. I still was charged delivery fee which i feel should have been refunded to me on top of apology which i received from O’Briens.”
Helpful Report
Posted 1 month ago
Nengxiong
Verified Buyer
“A little disappointed”
Helpful Report
Posted 1 month ago
Hi there, We’re sorry to hear you were a little disappointed. If you’d like, please send us an email at online@obrienswine.ie with your order number and what didn’t meet your expectations so we can look into this for you. Kind regards, O'Briens Wine Team
Posted 1 month ago
Gerard
Verified Buyer
“Wine delivery was prompt. Wine was as I selected. But the amount of paper packaging was enormous and unacceptable. I would never buy from O'Briens Online again if the delivery comes with this much bulky paper packaging. I realise that you're transporting fragile goods but other companies - e.g. wines direct - have a much better and less bulky delivery system.”
Helpful Report
Posted 2 months ago
Hi Gerard, We’re really sorry to hear about the bulky packaging. Our package inserts are all compostable and used to try and ensure safe delivery. I will share your feedback with the warehouse team. Thank you for taking the time to flag this with us. Kind regards, O'Briens Wine Team
Posted 1 month ago
Anonymous
Verified Buyer
“I was disappointed to learn that the gift notes I included with each of the corporate holiday gifts we ordered were not delivered. I only discovered the issue because a client reached out to confirm whether a gift was from us.”
Helpful Report
Posted 2 months ago
Hi there, We’re really sorry to hear the gift notes weren’t delivered with the corporate gifts. We understand how important sender details are. Apologies for the inconvenience of your thoughtful note not being included in your gift. Kind regards, O'Briens Wine Team
Posted 1 month ago
Dan
Verified Buyer
“It would help if a page detailing purchases was included containing more info on wines puchased: dry or off dry, medium or full bodied, tannins or smooth, grape varieties etc. This could avoid poor choices made when purchasing without detailed information. 8EG I found Albarino too sweet...”
Helpful Report
Posted 2 months ago
Hi Dan, Thanks for your feedback. We’ll pass this on to help improve the detail on our purchase pages, including guidance on dryness, body, tannins, and grape varieties. If you’d like, feel free to email us at online@obrienswine.ie with the specific wines you’re considering so we can help you choose. Kind regards, O'Briens Wine Team
Posted 1 month ago
Brian
Verified Buyer
“Wine was great but 13e delivery fee is a bit much to say the least”
Helpful Report
Posted 2 months ago
Hi Brian, We’re glad the wine was great, and we’re sorry the delivery fee was disappointing. We aim to keep delivery charges fair and transparent. Delivery prices are listed on our website and would be shown in the checkout basket before payment is confirmed. We also currently have a click and collect option that is a free service. Kind regards, O'Briens Wine Team
Posted 1 month ago
Alan
Verified Buyer
“the 6 bottles of Fleurie were not delivered!”
Helpful Report
Posted 2 months ago
Hi there, We’re really sorry to hear the 6 bottles of Fleurie were not delivered. I hope you have gotten to enjoy some of the lovely wine, now that your order was sorted. Sorry again for the delay. Kind regards, O'Briens Wine Team
Posted 1 month ago
Anonymous
Verified Reviewer
“Fast and efficient service and great value too. Unfortunately box of 12 wines was left in the porch even though there was someone (over 18) indoors waiting for the order to arrive. Bottom of box was partially open as the sealing tape was torn. I would give 5 stars for quality and value of the wines and speed of delivery but an open box and leaving the box in the porch unfortunately downgrades this review to 3 stars.”
Helpful Report
Posted 2 months ago
Hi there, Thank you for your feedback and I’m sorry to hear about the delivery issue. Our orders are high value and restricted items, and should be delivered with care. I am sorry this was not your experience. If you had a moment to email online@obrienswine.ie with your order number I can feedback to our couriers to help improve our service. The expectation is the orders are signed for by someone over 18 to ensure safe delivery. Kind regards, O'Briens Wine Team
Posted 2 months ago
Anonymous
Verified Buyer
“Other than DPD breaking the wine in delivery and having to contact O'Briens to find out why it was originally lost, their customer service and eventual delivery was good.”
Helpful Report
Posted 3 months ago
Hi there, Thank you for your feedback regarding your recent order. We're sorry to hear about the issues you faced with the delivery and the breakage. It's good to know that once you reached out, our customer service was able to assist you. We're continuously working to enhance our delivery experience and appreciate your understanding. If there's anything else we can do to help, please let us know. Kind regards, O'Briens Wine Team
Posted 2 months ago
Una
Verified Buyer
“I have yet to find a really good wine from O Briens! It’s no different to the supermarket wines in my opinion.”
Helpful Report
Posted 3 months ago
Hi Una, Thank you for your feedback! We aim to offer a curated selection that stands out, and we're sorry to hear we haven't yet met your expectations. If there are specific styles or regions you enjoy, we'd love to help you find something that might suit your palate better. Your satisfaction is important to us, and we hope to improve your experience on your next visit. Warm regards, O'Briens Wine Team
Posted 3 months ago
Anonymous
Unverified Reviewer
“Was in the Ballybrack store. Showed the lady a picture of two different bottles of Sauvignon Blanc and asked for 2 of each. When I got home I realised that she put 2 of one bottle in the box, but she put only one of the other bottle and a bottle of Pinot Noir. Not great service when one has to drive back to the store and exchange for the correct bottle.”
Helpful Report
Posted 4 months ago
Hi there, Thank you for taking the time to share your experience with us. We sincerely apologize for the mix-up with your order. We understand how important it is to get everything right, and it's disappointing when things go awry. Rest assured that we will address this with our staff to improve our service moving forward. We appreciate your understanding and hope to serve you better in the future. Kind regards, O'Briens Wine Team
Posted 3 months ago
Anne
Verified Buyer
“Got an email from DPD to say my original order (a birthday gift) had been damaged and returned to O’Brien’s. However, O’Brien’s never contacted me and I had to make numerous phone calls to have my new order re instated, thus missing my brother’s birthday. DPD 10 out of 10.. sadly O’Brien’s..?”
Helpful Report
Posted 5 months ago
Hi Anne, Thank you for sharing your experience with us. Our warehouse teams works hard to ensure orders are packed safely, but sometimes orders may be damaged in transit. I can see the replacement order was delivered the next day. We’re truly sorry to hear about the delays and communication issues regarding your order. It’s disappointing to know that it affected your brother’s birthday celebration. We will review our processes to ensure better communication in the future. Kind regards, O'Brien's Wine Team
Posted 5 months ago
Liam
Verified Buyer
“delivered to wrong address- had to collect from that address”
Helpful Report
Posted 5 months ago
Hi Liam, Thank you for bringing this to our attention. We’re sorry to hear that your order was delivered to the wrong address and that you had to go out of your way to collect it. We understand how frustrating this can be and will work with our delivery partner to improve this process. We appreciate your feedback and hope to provide you with a smoother experience in the future. Kind regards, O'Briens Wine Team
Posted 5 months ago
Mary
Verified Buyer
“I’m finding that the white wines and rose wine that I have chosen are on the sweet side.”
Helpful Report
Posted 5 months ago
Hi Mary, Thank you for your review and for sharing your thoughts on the white and rosé wines. We're sorry to hear that they were on the sweeter side for your taste. Flavor preferences can vary greatly, and we appreciate your feedback. If you have any unopen wine you can exchange the bottles in any of our O'Briens Stores with your returns number found in your confirmation email. Our staff are available to help find replacements to match your preferences. Kind regards, O'Briens Wine Team
Posted 5 months ago
Noeleen
Verified Buyer
“We didn't receive the information booklet”
Helpful Report
Posted 7 months ago
Hi Noeleen, Thank you for your review. We’re sorry to hear that you didn’t receive the information booklet with your order. It's an important part of the experience, and we appreciate you bringing this to our attention. I have flagged this with the packing team and posted a booklet today for you to have the full experience of your order. Warm regards, O'Briens Wine Team
Posted 7 months ago
Eelco
Verified Buyer
“Very fast delivery. Only downside was that one of the boxes of the whiskeys had knife marks on it. It doesn't impact the quality of the product. But giving this as a present is not longer possible. Therefore a rating of 3, as for the carelessness of the unpacking of the boxes.”
Helpful Report
Posted 9 months ago
Hi Eelco, Sorry to hear one of your whiskey boxes arrived damaged. I have given feedback to our warehouse manager. The damaged whiskey can be exchanged or returned to any one of our shops. Kind regards, The O'Briens Team
Posted 9 months ago
Kenneth
Verified Buyer
“I thought the chateau bentejac 2022 was very acidic . The Haut Pingat & Billeron Bouqury were very nice. Good Sunday roast lunch wines . The bentejac didn’t even make it into the sauce and I’m a chef by trade. Down the sink . A tragic vision to witness.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Champagne was fine but dpd left on a doorstep in full view with nobody home fortunately it wasn’t stolen !”
Helpful Report
Posted 10 months ago
O'Briens Wine is rated 4.7 based on 7,228 reviews
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