O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 4,984 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,984 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

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Posted 1 week ago

“While the order was complete the packaging was unacceptable. One carton had about 9 bottles that were loose in the carton. In general the packaging is very secure, however its disposal is an issue. Perhpas O'Brien's could counsider accepting packaging back for reuse or recycling”

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Posted 2 weeks ago

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Dear Marie, Thank you so much for taking the time to provide us with your feedback on our packaging. It is appreciated! I am sorry to hear that you were dissatisfied with our packaging. It is one thing that we aim to pride ourselves on is safe and secure packaging for our customers. Unfortunately, we do not have a process for recovering the packaging at this time. We apologise for its bulky nature but as a company, we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. Once again, thank you for taking time to share your feedback Kind regards, The O'Briens Team

Posted 2 weeks ago

“I have twice tried to make an order using the App. The checkout page will not load and I then have to log into your web page.”

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Posted 3 weeks ago

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Hi Fiona, I'm so sorry to hear you are having issues with the checkout on the app, and thank you for bringing this to our attention. I have raised this with our tech team and will follow up with you via email. Kind Regards, Fiona O'Briens Team

Posted 3 weeks ago

“Two parcels but separate delivery dates was not ideal Seems a bit odd as they were collected together.”

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Posted 1 month ago

“The champagne was fantastic. The courier service DPD was dreadful, they took a week to deliver and an excuse every day for not delivering. Never again.”

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Posted 1 month ago

“I got an email to say that my order was damaged in transit (or in storage). I requested that I be reimbursed through my bank. I hope this will be done.”

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Posted 1 month ago

“Ordered easily online , free delivery which was nice , bottles were all packaged safely and securely but the lambay bottles were very dusty and dirty and the bushmills came without box which I wasn’t pleased with.”

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Posted 1 month ago

“Morning I did recieve a photo of the parcel left at the door As yet I haven’t heard from the family member if they got it . They maybe on holiday? Thanks Karen Naiken”

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Posted 2 months ago

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Hi Karen, Thank you for your review. I have checked this with Dpd and have also contacted the receiver just to ensure it had got to the intended and happy to report back that your parcel has been received. Kindest regards, Gwyn

Posted 2 months ago

“Hi, last week my sone bought me 4 bottles of good wine and a gift card for €75.00 from O'brien in Waterford, to celebrate my 75th birthday. He thought I would like the Marqués de la Concordia Reserva 6 Bottle Case? That you had on offer at yhe time and the €75.00 would have covered the cost. I went to your Web page selected the case of wine and 2 other bottles to bring me just over the 100 euro to avail of the free postage. I tried for twenty minutes to get the 75 euro on the gift card recognised. So understandably no happy. If I am buying wine my first call is to O'brien at Ardkeen because they ate very good , helpfull and professional, and will be there again. The problem was that the gift card was not accepted by your payment system. Jim dunnejg@gmail.com”

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Posted 2 months ago

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Dear Jim, I'm so sorry to hear you had difficulty with your gift card while shopping online. I will look into this straight away and contact you to get this issue resolved. Kindest regards, Gwyn The O'Briens Team

Posted 2 months ago

“i buy 3 pcs for the gift ,but without retail package,”

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Posted 2 months ago

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Hi Will, Thank you for contacting us. We will email you privately. Kind regards, The O'Briens Team

Posted 2 months ago

“Ordered 2019 Wine 🍷 Got the wrong year”

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Posted 6 months ago

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Hi There, Thank you for your feedback. I have checked with the warehouse and we have just had a changeover in vintage from the supplier from 2019 to 2020. The web team are now updating this on the site to reflect the same. Please allow me to apologise for any inconvenience caused. As we don't have the 2019 in stock, I cannot swap it for you. However, I am happy to book a collection and refund or a collection and reship of alternative bottles if you would not like to keep the 2020 vintage. Please reply to online@obrienswine.ie and let us know how best to proceed. Kind regards, O'Briens Team

Posted 6 months ago

“The delivery date was changed from Friday to Monday as the recipient wasn’t going to be at home. The package was delivered on Saturday and left on the doorstep - not ideal as it could easily have been stolen.”

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Posted 6 months ago

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Hi There, Thank you for your feedback. My sincerest apologies about the recent issues you experienced with delivery. Of course, we understand the risks that come with the parcel being left outside and note that you did change the date in the DPD portal. We are due to have a meeting with our courier partner this week and I will be sure to raise this. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 6 months ago

“OK delivery”

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Posted 6 months ago

“OK delivery”

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Posted 6 months ago

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Hi There, Thank you for your feedback. I can see that you ordered on April 2nd at 15:18 and this was delivered on April 3rd at 13:28. Could you please contact online@obrienswine.ie so that we can understand what difficulties you had with delivery and try to improve this for the future. Kind regards, O'Briens Team

Posted 6 months ago

“Hi - 3 bottle's of wine had damaged stelvin caps and were leaking which was frustrating. The boxes they arrived were not damaged so it must’ve occurred during packing. Never had a problem before.”

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Posted 6 months ago

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Hi There, Thank you for your feedback. I am so sorry to hear this, a member of our customer service team has contacted you privately to get this resolved. Kind regards, O'Briens Team

Posted 6 months ago

“Box was heavily damaged upon arrival. Disappointed as it was a gift for someone.”

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Posted 7 months ago

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Hi There, Thank you for your feedback. I am sorry to hear about how your order arrived to you. I have emailed you privately to discuss this further. Kind regards, O'Briens Team

Posted 7 months ago

“Wines good delivery too slow … it was for Mother’s Day - not two days after”

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Posted 7 months ago

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Hi Bairbre, Thank you for your order and feedback. I can see that you ordered at 6.46pm on Friday 08/03/2024 and that this was delivered two working days later on 12/03/2023. All orders are dispatched in the sequence in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Our warehouse and office are closed on weekends and national holidays which is why your order arrived on the 2nd working day after it was placed. Kind regards, O'Briens Team

Posted 7 months ago

“I have been a customer of yours for a number of years and have enjoyed many of your wine offerings. Customer service has been great at times and dissapointing at others.”

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Posted 9 months ago

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Hi Paul, Thank you for your email. I am sorry to hear that you are disappointed in the customer service that you receive some of the time. I can see that you recently contacted our customer service team to request for some canvas carrier bags to be included in your order. I note that the team explained that we don't hold these in our warehouse as they are to assist store customers in carrying their shopping home. Whereas, all online orders are packed in damage-friendly packaging. Although we don't hold them in the warehouse our staff offered to put some aside and hold them for you in your local store which you declined. I am sorry that this solution wasn't suitable and if you do still want the bags when you are next dropping by a store we would be happy to keep some for you. If there was any other customer service experience that you felt was not up to standard please let us know at : online@obrienswine.ie so that we can discuss this further Kind regards, O'Briens Team

Posted 9 months ago

“Shop in O’Briens a lot but have diversified in recent times. Generally I feel wines are priced realistically at sale time but not otherwise. Too many mediocre wines at €20ish or more. Also selection of French wines is limited - there are much better wines from South Burgundy for example than the ones you have persisted with. With global warming maybe try some of the less famous cote d’ors (eg the Haut Cotes or St Aubin). On the Spanish side far too much Rioja and the only R del D are overpriced and of poor quality. There’s loads more variety in Spain when you go there . Portuguese selection probably the strongest - very good and good value. I don’t drink new world wines - too sweet. Lastly it’s a pity that you don’t have any German red - can be excellent and reasonably priced.”

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Posted 9 months ago

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Hi There, Many thanks for your thoughts and feedback. I have asked our Wine Director Lynne to give you a call back regarding this. Kind regards, O'Briens Team

Posted 9 months ago

“Was disappointed. Will stick with the Rinforzo.”

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Posted 9 months ago

O'Briens Wine is rated 4.7 based on 4,984 reviews