O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,495 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Got an email from DPD to say my original order (a birthday gift) had been damaged and returned to O’Brien’s. However, O’Brien’s never contacted me and I had to make numerous phone calls to have my new order re instated, thus missing my brother’s birthday. DPD 10 out of 10.. sadly O’Brien’s..?”

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Posted 2 weeks ago

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Hi Anne, Thank you for sharing your experience with us. Our warehouse teams works hard to ensure orders are packed safely, but sometimes orders may be damaged in transit. I can see the replacement order was delivered the next day. We’re truly sorry to hear about the delays and communication issues regarding your order. It’s disappointing to know that it affected your brother’s birthday celebration. We will review our processes to ensure better communication in the future. Kind regards, O'Brien's Wine Team

Posted 2 weeks ago

“delivered to wrong address- had to collect from that address”

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Posted 2 weeks ago

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Hi Liam, Thank you for bringing this to our attention. We’re sorry to hear that your order was delivered to the wrong address and that you had to go out of your way to collect it. We understand how frustrating this can be and will work with our delivery partner to improve this process. We appreciate your feedback and hope to provide you with a smoother experience in the future. Kind regards, O'Briens Wine Team

Posted 1 week ago

“I’m finding that the white wines and rose wine that I have chosen are on the sweet side.”

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Posted 1 month ago

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Hi Mary, Thank you for your review and for sharing your thoughts on the white and rosé wines. We're sorry to hear that they were on the sweeter side for your taste. Flavor preferences can vary greatly, and we appreciate your feedback. If you have any unopen wine you can exchange the bottles in any of our O'Briens Stores with your returns number found in your confirmation email. Our staff are available to help find replacements to match your preferences. Kind regards, O'Briens Wine Team

Posted 1 month ago

“We didn't receive the information booklet”

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Posted 2 months ago

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Hi Noeleen, Thank you for your review. We’re sorry to hear that you didn’t receive the information booklet with your order. It's an important part of the experience, and we appreciate you bringing this to our attention. I have flagged this with the packing team and posted a booklet today for you to have the full experience of your order. Warm regards, O'Briens Wine Team

Posted 2 months ago

“Very fast delivery. Only downside was that one of the boxes of the whiskeys had knife marks on it. It doesn't impact the quality of the product. But giving this as a present is not longer possible. Therefore a rating of 3, as for the carelessness of the unpacking of the boxes.”

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Posted 5 months ago

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Hi Eelco, Sorry to hear one of your whiskey boxes arrived damaged. I have given feedback to our warehouse manager. The damaged whiskey can be exchanged or returned to any one of our shops. Kind regards, The O'Briens Team

Posted 5 months ago

“I thought the chateau bentejac 2022 was very acidic . The Haut Pingat & Billeron Bouqury were very nice. Good Sunday roast lunch wines . The bentejac didn’t even make it into the sauce and I’m a chef by trade. Down the sink . A tragic vision to witness.”

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Posted 5 months ago

“Champagne was fine but dpd left on a doorstep in full view with nobody home fortunately it wasn’t stolen !”

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Posted 5 months ago

“The wine was great. However, I thought I was getting pickup at store, I was a bit shocked when I realised it wasn't and I was hit with a delivery charge even though I did pick it up from a store. Also, I queried it and then responded again to which I got no reply. That has really annoyed me.”

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Posted 5 months ago

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Hi Adrian, Thank you for your review and we are so happy you loved the wine! Unfortunately, store pickup is not a service we currently provide. There is only a delivery option at the checkout online, regardless of what address you enter, whether that's a personal address or a stores address. I'm sorry this service isn't currently available, however, it is something we do hope to offer our customers in the very near future! Kind Regards, Tha O'Briens Team

Posted 5 months ago

“Delivery poor. they just left this rather expensive wine on wall! - no contact . Not tasted the wine as yet”

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Posted 6 months ago

“Hi delivery came very quick which was great however we added a gift message which was not in the package once it arrived”

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Posted 6 months ago

“Wine choice was fantastic, gift for new home owners, but unfortunately DPD delivered to wrong address again, not the first time they have let OBriens down but thankfully the wrong address was recognised and the wine was collected.... but great wine choice”

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Posted 6 months ago

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Hi Maria, Thank you for your feedback. Sorry to hear your order was delivered to the wrong address. I have sent you an email to get more details. Kind regards, The O'Brien's Team

Posted 6 months ago

“Not sure the note was delivered with my order”

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Posted 8 months ago

“the service itself is satisfactory however there is far too much packaging used. I always think twice about ordering on line as a result.”

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Posted 8 months ago

“Great service but surprised there was no option on the website to send a gift card with the item.”

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Posted 8 months ago

“All good except greetings card was not included as agreed. Recipient did not know who gift was from!!!”

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Posted 8 months ago

“The RIO RICA merlot and savignon blanc did not impress. very fresh sharp and not an enjoyable drink”

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Posted 8 months ago

“Went yesterday spent a lot of money 2 young girls neither had a clue about wine like myself !Be a good idea to have staff who know the wines”

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Posted 8 months ago

“Delivery left outside our gate by the footpath at 23:50 at night !!!! Surprisingly it was this there in the morning!! Will not be ordering on line again!!!! From what I tasted the wines are fine.”

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Posted 9 months ago

“The wine was the right vineyard but the vintage was 2018 and not 2015 as was ordered.bit disappointing.”

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Posted 9 months ago

“I sent these as gifts, but my sister didn’t get the message I had added”

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Posted 9 months ago

O'Briens Wine is rated 4.7 based on 6,495 reviews