O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.70

4.7 Rating 4,353 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,353 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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+353 1 2693139

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O'Briens Wine 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely wines The only complaint is there is so much packaging with 12 bottles.”

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Posted 1 week ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback and we are so happy to hear that you enjoyed the wines. In relation to the packaging, we apologise for its bulky nature but as a company we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. If I can be of any further assistance please do not hesitate to contact me. Kind regards, O'Briens Team

Posted 1 week ago

“I initially received the wrong parcel, but a response from Hannah in O'Briens within 10 min of me emailing them about the mistake, which was very impressive and no questions asked, trusting as a customer and arrangement made to swop out with the correct one. Speedy and super service - Thanks”

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Posted 2 weeks ago

“Really liked the bottle of the eco bottle of wine, very innovative and great to see wine makers trying new things. The subscription is a great way to try wines you’d never pick yourself. Ordering and postponing deliveries is easy and delivery was great .”

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Posted 2 weeks ago

“Fine range of wines. Tend to have difficulty with their website which is a pity.”

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Posted 2 weeks ago

$Read O\'Briens Wine Reviews$

Hi there! Thanks for the review and we're really glad to hear you like the wines. Sorry to hear you had difficulty with the website. We'd love to find out more and, hopefully, we can fix the issue and make it easier to use. If you have the time, please can you give us a bit more infomation via email online@obrienswine.ie? Kind Regards, The O'Briens Web Team

Posted 2 weeks ago

“I bought these wines for future use so can't review them just now. A great turnaround on the order, very fast response. The downside is that DPD dumped the box on the doorstep and disappeared. It's lucky itwasn't taken by a passerby before I discovered it. They were even cheeky enough to send me a photo of the box at the doorway - as proof of delivery! This puts you at risk of credibility with customer service and security of the supply chain - hence just a 4.”

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Posted 3 weeks ago

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Hi Eamon, Thank you for your feedback. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a our orders to be handed over to someone over the age of 18 and can understand all of the points you have raised. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Wine

Posted 3 weeks ago

“Last Saturday one of two boxes being delivered was dropped- this box cntained 2 bottles.. I expected to be notified of arrangement for replacement promptly. Oh Wednesday I had heard nothing and followed up with emails to DPD and OBriens. The replacement was delivered yesterday and O’Briens apologized for the inconvenience caused. I had hoped for an extra bottle to compensate for my time responding to many emails in order to sort this out.”

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Posted 3 weeks ago

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Hi There, Thank you for your feedback. Unfortunately, the courier failed to report this to us which caused a delay in reshipping your order, my sincerest apologies about that and for any other inconvenience that was caused by this delay. I am happy to hear that the replacement has now arrived and a member of the customer services team will contact you re compensation. Kind regards, O'Briens Team

Posted 3 weeks ago

“Went to order online but couldn't see a gift message option. Rang the contact number and spoke to a very helpful young lady. As we were talking through the steps I realised that I had missed the popup message option. Carried on with the transaction without problem. Delivery was flagged for next day and it was duly delivered. All in all, happy with the process.”

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Posted 1 month ago

“I ordered a gift recently for delivery to a family member. As the delivery was to a rural area, I did not have the eircode, only the address. This created difficulty. I managed to source the eircode. The order was then delivered promptly. Thank you.”

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Posted 1 month ago

“Hi. I’m a long standing customer of OBriens wines. We even got all our wine from Barry in your Drogheda branch. Barry is so knowledgeable and friendly 5star. I will say regarding the online deliveries, never have we once got a complementary bottle of wine or even a corkscrew in our orders. Secondly the packaging is excellent but is there a way to return the boxes for reuse? Thanks Paul Cravepa@gmail.com”

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Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for your feedback and for your kind words about Barry and our Drogheda store. Unfortunately we do not have a process of recovering the packaging at this time. Our online orders are packed to avoid damages in transit and to keep in line with our couriers insurance standards. We apologise for its bulky nature but as a company we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. I will pass on your feedback about the demand for complimentary items for our loyal customers so that this can be considered. If you need anything else, please don't hesitate to get in touch with online@obrienswine.ie Kind regards, O'Briens Team

Posted 1 month ago

“Excellent products delivered very quickly. They were safely wrapped as well”

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Posted 1 month ago

“Super quick delivery service. Products are really well packed to avoid damage. Great reduction. Highly recommend.”

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Posted 1 month ago

“Timely service”

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Posted 1 month ago

“Good selection of quality wines”

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Posted 1 month ago

“Just perfect no hassle packed well and will be back”

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Posted 1 month ago

“Good quality/price, rapid order processing and delivery. Only criticism is that the country range is very conservative. OK, Greek wines have been introduced but there are emerging Eastern European and middle Eastern countries etc.”

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Posted 1 month ago

“Quick delivery.”

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Posted 1 month ago

“Quick delivery.”

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Posted 1 month ago

“John Wilson recommended this Chenin Blanc in the Irish Times. I’m enjoying it. Interesting wine at this price - he described as fresh and vibrant. Can drink ok it’s own. I like that it’s screw cap.”

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Posted 2 months ago

“Good service with regard to product and delivered in good time.....however, the website states free delivery yet I had to pay to have the wine delivered just 2 minutes down the road. I paid it because it was a special gift but you may wish to update your website if delivery is no longer free.”

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Posted 2 months ago

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Hi There, Thank you for your order and feedback. I am glad that the order arrived safely and promptly. I can see that your order came to the total of €46.00. Our website states that all orders over €100.00 are eligible for free delivery which is why this not apply to your most recent order. Kind regards, O'Briens Team

Posted 2 months ago

“Very easy and quick service!”

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Posted 2 months ago

O'Briens Wine is rated 4.7 based on 4,353 reviews