O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.70

4.7 Rating 4,417 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,417 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unexpected mouthful of sediment aside (yeuch!!!), this is a flavoursome, enjoyable wine. But have the strainer to hand for the last glassful!”

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Posted 5 months ago

“The ordering process was great, but the tracking service left a lot to be desired. The purchase was as a gift, but I was informed of the delivery progress with the ultimate, freakily incorrect message that the wine had been delivered to my address. I checked all around and it wasn't anywhere to be seen so I was forced to check with the correct recipient to ensure that it actually had been delivered to the correct address. Please fix this!”

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Posted 5 months ago

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Hi There, Thank you for your feedback. I am a bit confused by this, as far as I can see from the pin drop location provided by the courier this was delivered to the correct address. I have messaged you privately to get to the bottom of this and get it resolved for you. Apologies for any inconvenience caused. Kind regards, Hannah

Posted 5 months ago

“Excellent service. Delivery within 48 hours of order”

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Posted 5 months ago

“very nice Sancerre, crisp, refreshing”

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Posted 5 months ago

“Website and delivery were both excellent. Prices are good and selection was pretty good.”

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Posted 5 months ago

“I am, as always, very happy with OBriens wine but I am not at all happy with the courier used! After a week of rerouting the parcel they eventually delivered it to the wrong place and I had to ask someone to deliver it to someone else to deliver for me.”

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Posted 5 months ago

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Hi Noelle, I am so sorry about the delivery difficulties that you experienced. I can see that you were in touch with our customer service team just before Christmas and that they were able to get this resolved with the courier. As a gesture of goodwill and a way of apology, I have refunded the delivery charge for this order. The parcel should have been delivered well before the 22nd and our customer service team will follow this up in the January with the courier on your behalf. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 5 months ago

“Your delivery service provider just left boxes of the order sitting on the doorstep and did not seem to make any effort to ring the bell or communicate with the occupants. Took a bit of a chance that we would eventually receive the delivery.”

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Posted 5 months ago

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Hi John, Thank you for your feedback. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 5 months ago

“The wine is good. The staff helpful and the delivery much quicker than expected. Almost too quick. It would have been nice to have been able to specify a delivery date.”

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Posted 5 months ago

“Please confirm delivery.”

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Posted 5 months ago

“The wine is good. The staff helpful and the delivery much quicker than expected. Almost too quick. It would have been nice to have been able to specify a delivery date.”

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Posted 5 months ago

“I was delighted with the selection and delivery. I was a bit disappointed that they price dropped before I received my delivery.”

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Posted 5 months ago

“I was delighted with the selection and delivery. I was a bit disappointed that they price dropped before I received my delivery.”

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Posted 5 months ago

“All Good. The order was delivered on time, as per the updates. The wines were for a friend. So although I couldn't comment on them personally, the feedback is very good!”

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Posted 5 months ago

“While O’Briens didn’t have the wine I wanted in stock, its customer service was very responsive and I was able to send an alternate wine. I live in the States and enjoyed the convenience and assurance of using O’Briens to send to my friends in NI.”

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Posted 5 months ago

“Good selection, timely service and great follow up.”

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Posted 5 months ago

“Excellent wine, value & service”

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Posted 5 months ago

“Hi, the wine choices were great, the delivery landed on time, all good. Let down a little because the packaging inside the cardboard box cheapened the gift and none of the deliveries had the requested gift note included..just a bit disappointed as I myself had received a gift last year and the packaging was spot on, and the wine came in a wooden gift box.”

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Posted 5 months ago

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Hi There, Thank you for your feedback. I am so sorry that your gift note did not arrive in your order. I have flagged this with the warehouse manager so that he can ensure our team is vigilant about putting these in each order that includes a message. I am sorry that you were disappointed with the appearance of your order. I can see that you ordered x2 wine cases, these are not packed in presentation boxes as outlined on our site. We do have pre-packed gifts that arrive in presentation boxes which are ideal to send to a special someone directly or to order to bring to an occasion. These might suit you better for future orders: https://www.obrienswine.ie/collections/all-gifts I hope that this has been of some help. Kind regards, O'Briens Team

Posted 5 months ago

“Might be that tad deerer but has the advantage of having what I want that is hard for me personnel to find; where I live...”

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Posted 5 months ago

“Courier service wasnt great and left one of my packages in the bin. 2 of the boxes where scuffed. But over all service ok and all packages received within 2 days of order”

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Posted 5 months ago

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Hi Cathy, Thank you for your feedback on your recent order with us. While I am please that your order arrived in a timely manner, I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 5 months ago

“Excellent and timely online service from O’Briens. Would give 5 stars except for DPD delivery. It is NOT acceptable to throw a box of wine marked FRAGILE over a boundary wall instead of opening a gate. Fortunately no bottles broke.”

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Posted 6 months ago

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Hi There, Thank you for you kind feedback about our service. However, I am so sorry to hear about your delivery experience with our courier. I have emailed you privately to discuss this further. Kind regards, O'Briens Team

Posted 6 months ago

O'Briens Wine is rated 4.7 based on 4,417 reviews