O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,165 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Photo and address point did not match Frazers pub. Looked like social centre, which be because pub was shut. But I have no idea if gift was received.”

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Posted 1 week ago

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Hi Liam, Thank you for taking the time to share your experience. It’s disappointing when things don't go as expected, especially when it comes to gifting. We can assure you that we’re looking into this issue and I will follow this post up with a separate email. Warm regards, O'Briens Wine Team

Posted 1 week ago

“Shipping was fast but the personalized note was not included so the people receiving had no idea whom it was from until I followed up a week later.. sort of defeats the purpose!!”

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Posted 4 weeks ago

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Hi Mark, Thank you for your feedback, and we're very sorry that the gift message was missing from your order. We completely understand how disappointing this must have been, especially when sending a gift. We sincerely apologise for the oversight. This isn’t the experience we want for our customers, and we’re reviewing the process to ensure gift messages are correctly included every time. If you’d like to speak with our team directly, feel free to contact us at online@obrienswine.ie. Kind regards, The O’Briens Team

Posted 3 weeks ago

“As usual the product was first class However you made an offer of a ten percent discount which I did not receive. I sent a message which received no reply. Do not make offers if you cannot deliver. The service from you and your couriers is excellent”

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Posted 2 months ago

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Hi Thomas, Thank you so much for your continued support. We’re delighted to hear you were happy with the product and service. We’re sorry there was any confusion around the 10% offer. It was a limited promotion available on wine purchases through our app, and unfortunately, it didn’t apply to sparkling wine. We’ve reached out to you directly to explain and to ensure you’re looked after going forward. We always want to give our customers the best possible experience. Thanks again for your feedback. Kind Regards, The O'Briens Team

Posted 1 month ago

“Was not delivered on time. In fact, was not delivered at all. Ended up having to go to the depot to collect the package”

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Posted 2 months ago

“Gift to point B payment from point A .Delivery made to wrong address website refused to respond. System dreadful. NICE LADY in O BRIENS helped to resolve .Otherwise ONE STAR”

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Posted 2 months ago

“Disappointed as gift box arrived broken”

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Posted 2 months ago

“I ordered through your app but it did not apply the 25% reduction so I was charged the full amount on that order as you can see . I fed this information back to the store manager in ballybrack last week but have heard nothing back . So overall a disappointing experience”

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Posted 4 months ago

“Excellent service; delivered next day, earlier than quoted and on my friend’s birthday which was perfect. As for the wine I cannot say as she hasn’t opened it yet but she is looking forward to it. Will definitely use you again, a perfect solution for gifts across the water. Thank you 🍾”

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Posted 4 months ago

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Hi Fiona, Thank you for your kind words about our service! We're thrilled to hear that your friend's birthday surprise was delivered on time. We hope she enjoys the wine as much as you enjoyed the experience of sending it. Let us know if there was anything else we could have done to improve your review. Looking forward to assisting you with your next order! Best, The O'Briens Team

Posted 3 months ago

“One delievery not made. It was very embarassing as there were two hapers to two people in one office and one did not receive theirs.”

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Posted 5 months ago

“Ordered multiple bottles of champagne with presentation boxes but when they were delivered the boxes were not included in the delivery.”

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Posted 5 months ago

“Opened the first bottle of the Marques de Riscal Reserva and the cork broke, cork very dry. Looks like the wine hasn't been stored correctly. Should i drink it?”

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Posted 6 months ago

“The delivery itself was excellent as always but your customer response time leaves very much to be desired . I rang your H.O. at this stage it must be well over a week or so and in response to the automated response ,left a message and asked for somebody to call me back having left my name and number . The requested return calls has still not materialised which to me is indicative of not just poor but also very unprofessional customer respect and service . The issue I wanted to discuss was my inability to submit my last order via your app and I would say this is far from the first time I have experienced problems with your app as your records, if maintained,will confirm . When I attempted to place the order the app just ' hung ' and would not allow me to do so . I tried on a number of occasions at different times and the result was the same . I uninstalled and reinstalled the app and the result was the very same . I then opted to reinput my 15 bottle order via your website which took unnecessary time . On this occasion I was able to check out but what I was unable to do was to pay via my preferred method ie PayPal . Once again it went through a hanging process before eventually informing me that an error had occurred and to try again later . Once again I attempted to do so on a number of occasions but with the same result . Eventually I had no alternative but to close out using my credit card which was not my preference at the time as I had credit in my PayPal account . I would also add that I experienced the very same PayPal issue on a previous occasion and reported it to you by telephone having first confirmed that there was no impending issue on the PayPal side following their investigation. In summary , let me again emphasise that my rating is not related to the delivery aspect of the order as it was excellent not least the superb service of DPD but it is entirely directed to the customer service aspect and for that matter also the technical issue relating to your app and the payment aspect on your website is PayPal which as I can readily issue is not a once off and has not been addressed or resolved since I reported it to you in the past .”

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Posted 6 months ago

“After 2 deliveries am still waiting for 3 bottles of Luna Agenta Appassimento”

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Posted 6 months ago

“Damaged packaging”

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Posted 6 months ago

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Hi There, Thank you for your feedback. Please allow me to apologise for the damages to the box on your order. A replacement was sent out but this must not have arrived to you. I can see that a member of the customer service team has been in touch with you today and is currently chasing this up. We will post another out to you as soon as possible. Kind regards, O'Briens Team

Posted 6 months ago

“Box was broken”

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Posted 6 months ago

“DPD dropped the wine outside my neighbour's door with no advance communication Neither I or my neighbour was at home and the wine was left in full view of the road I had to cut short a meeting to get home in case it was stolen I emailed DPD and have had no response Worst service and i would like a comment back from O Briens”

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Posted 6 months ago

“Disappointed that my delivery was left on my doorstep. I did not get any notification of time or date of delivery.”

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Posted 6 months ago

“No reply to my email as yet”

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Posted 6 months ago

“The wine and your service was very good as always, but the courier abandoned the box on a pillar at the front of the house which is unsecure and also could have fallen.”

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Posted 6 months ago

“I got no notice of impending delivery. There was nobody in when the delivery arrived. It was left by side gate (which was fine) provided a written note of delivery was posted in letterbox or via email or text. Delivered found some time later rather wet after remaining outside for perhaps 24 hours. Delivery was fully intact. W”

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Posted 7 months ago

O'Briens Wine is rated 4.7 based on 6,165 reviews