O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,500 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,500 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“As I already posted on your website last Friday but have heard nothing back. The delivery process was very unprofessional and stressful as a result. DPD notified me an hour before the actual delivery that it would be delivering my order. I was out all day. Its website did not give me an option to message them if there was no answer. I would have said to hide between the rubbish wheelie bins. I was temporarily made to feel at ease as it said, in the case of no answer, they would leave in a safe and secure place. However, when delivered, I was emailed with a photo of proof of delivery. The box clearly marked wine placed on the doorstep in full view of every passerby. What is safe and secure about that?! My day out was ruined from the stress of thinking the wine would not be there when I came home.”

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Posted 5 days ago

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Hi Noel, Thank you for sharing your feedback. We're sorry to hear about the issues you faced during the delivery process. It’s our priority to ensure that packages are delivered safely and securely, and we understand how stressful it can be when expectations are not met. We will definitely look into the matter with our delivery partner to improve the experience for future orders. Your feedback is vital for helping us enhance our service. Kind regards, O'Briens Wine

Posted 5 days ago

“Ordering was efficient. Delivery experience was poor. The order was delayed, partially delivered and dumped by the delivery company in the open. Boxes got soaked.”

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Posted 1 week ago

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Hi Rupert, Thank you for sharing your experience. We're pleased to hear that you found the ordering process efficient, but we're truly sorry to learn about the delivery issues you encountered. It’s unacceptable for your order to have been partially delivered and left exposed to the elements. We will certainly address this with our delivery partner to prevent such occurrences in the future. Your feedback is invaluable as we strive to improve our service. Kind regards, O'Briens Wine Team

Posted 6 days ago

“Very quick service and straight forward communication. Rapid delivery however the packaging was damaged belonging to the bottles being forced into the protective packing. No damage to the delivery box so cannot blame the courier. Makes it very difficult to give damaged packaging as a gift”

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Posted 4 weeks ago

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Hi there, Thank you for your feedback and for highlighting the quick service and communication you received. We're very sorry to hear about the damaged packaging and understand how that affects your gifting experience. We take packaging seriously and will address this issue with our team to ensure better protection in the future. We appreciate your insight and hope to provide you with a better experience next time. Kind regards, O'Briens Wine Team

Posted 4 weeks ago

“The products received were great, and as described, however your courier DPD delivered to the wrong address and never responded to any communications to rectify. Neighbours eventually found the package and delivered, but DPD provided you with a terrible disservice as a partner for delivering great products.”

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Posted 1 month ago

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Hi there, Thank you for your review and for letting us know about the delivery issues you experienced. We're pleased to hear that you were satisfied with the products, but we're truly sorry to hear about the inconvenience caused by DPD's service. It's frustrating when delivery partners don't meet expectations, and we appreciate you bringing this to our attention. We'll make sure to communicate your feedback to DPD to help improve their service in the future. Warm regards, Team O'Briens Wine

Posted 1 month ago

“I honestly don't understand why the bottle of whiskey arrived without its original box. In addition, the bottle had splashes on the labels that I had to clean, since I bought this bottle as a gift.”

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Posted 1 month ago

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Hi Leonardo, Thank you for your feedback regarding your recent order. We sincerely apologise for the oversight with the packaging and the condition of the label. It’s important to us that our products arrive in perfect condition, especially when intended as gifts. We appreciate you bringing this to our attention and haven given the feedback to the relevant team to ensure better experience in the future. Kind regards, The O'Briens Wine Team

Posted 1 month ago

“Even though I changed my address on the O'briens system when checking out, it was still delivered to my old address.”

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Posted 1 month ago

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Hi Keith, Thank you for your feedback, and for taking the time to speak with us last week regarding the details of your order. Apologies for any confusion with the delivery details. Kind regards, O'Briens Wine Team

Posted 1 month ago

“Usually I find O'Briens very helpful and professional. Unfortunately on this occasion it didn't happen. I ordered a vintage port from Blanchardstown for a click and collect. The website said it was a Warre's Quinta de Cavandina 2006 vintage, however I collected and when I got it home it was 2010. I contacted the shop to be told that was the only vintage they had and that the website had not been updated. I emailed with a complaint to be told something similar and that the website would be updated - to date the website is still calling it a 2006!!! Not impressed”

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Posted 2 months ago

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Hi Alan, Thank you for taking the time to share your experience. We sincerely apologize for the experience with your click and collect order. This has been flagged with our web team to help improve this service. We appreciate your time and feedback. Thank you for your patience and understanding. Kind regards, O'Briens Wine Team

Posted 1 month ago

“It’s very difficult to write review when I still haven’t received my case of wine. After three days of trying to reach your customer service by email and phone (no answer) I finally received a response. DPD sent me a text that my case was returned to sender. No reason given. I again sent an email. Someone replied that things are very busy right now. But that the reason for return was broken bottles. I should have the case sometime this week. We shall see. Your service used to be like clock work. This has not been good at all.”

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Posted 2 months ago

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Hi Maryann, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've encountered with your order and the delays in communication. We understand how frustrating this must be, especially as our service is typically reliable. We appreciate your patience and we are actively working to resolve the situation. Your feedback is invaluable, and we're taking it to heart to ensure improvements moving forward. Warm regards, O'Briens Wine Team

Posted 2 months ago

“Photo and address point did not match Frazers pub. Looked like social centre, which be because pub was shut. But I have no idea if gift was received.”

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Posted 3 months ago

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Hi Liam, Thank you for taking the time to share your experience. It’s disappointing when things don't go as expected, especially when it comes to gifting. We can assure you that we’re looking into this issue and I will follow this post up with a separate email. Warm regards, O'Briens Wine Team

Posted 3 months ago

“Shipping was fast but the personalized note was not included so the people receiving had no idea whom it was from until I followed up a week later.. sort of defeats the purpose!!”

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Posted 3 months ago

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Hi Mark, Thank you for your feedback, and we're very sorry that the gift message was missing from your order. We completely understand how disappointing this must have been, especially when sending a gift. We sincerely apologise for the oversight. This isn’t the experience we want for our customers, and we’re reviewing the process to ensure gift messages are correctly included every time. If you’d like to speak with our team directly, feel free to contact us at online@obrienswine.ie. Kind regards, The O’Briens Team

Posted 3 months ago

“As usual the product was first class However you made an offer of a ten percent discount which I did not receive. I sent a message which received no reply. Do not make offers if you cannot deliver. The service from you and your couriers is excellent”

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Posted 5 months ago

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Hi Thomas, Thank you so much for your continued support. We’re delighted to hear you were happy with the product and service. We’re sorry there was any confusion around the 10% offer. It was a limited promotion available on wine purchases through our app, and unfortunately, it didn’t apply to sparkling wine. We’ve reached out to you directly to explain and to ensure you’re looked after going forward. We always want to give our customers the best possible experience. Thanks again for your feedback. Kind Regards, The O'Briens Team

Posted 4 months ago

“Was not delivered on time. In fact, was not delivered at all. Ended up having to go to the depot to collect the package”

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Posted 5 months ago

“Gift to point B payment from point A .Delivery made to wrong address website refused to respond. System dreadful. NICE LADY in O BRIENS helped to resolve .Otherwise ONE STAR”

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Posted 5 months ago

“Disappointed as gift box arrived broken”

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Posted 5 months ago

“I ordered through your app but it did not apply the 25% reduction so I was charged the full amount on that order as you can see . I fed this information back to the store manager in ballybrack last week but have heard nothing back . So overall a disappointing experience”

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Posted 7 months ago

“Excellent service; delivered next day, earlier than quoted and on my friend’s birthday which was perfect. As for the wine I cannot say as she hasn’t opened it yet but she is looking forward to it. Will definitely use you again, a perfect solution for gifts across the water. Thank you 🍾”

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Posted 7 months ago

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Hi Fiona, Thank you for your kind words about our service! We're thrilled to hear that your friend's birthday surprise was delivered on time. We hope she enjoys the wine as much as you enjoyed the experience of sending it. Let us know if there was anything else we could have done to improve your review. Looking forward to assisting you with your next order! Best, The O'Briens Team

Posted 6 months ago

“One delievery not made. It was very embarassing as there were two hapers to two people in one office and one did not receive theirs.”

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Posted 8 months ago

“Ordered multiple bottles of champagne with presentation boxes but when they were delivered the boxes were not included in the delivery.”

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Posted 8 months ago

“Opened the first bottle of the Marques de Riscal Reserva and the cork broke, cork very dry. Looks like the wine hasn't been stored correctly. Should i drink it?”

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Posted 9 months ago

“The delivery itself was excellent as always but your customer response time leaves very much to be desired . I rang your H.O. at this stage it must be well over a week or so and in response to the automated response ,left a message and asked for somebody to call me back having left my name and number . The requested return calls has still not materialised which to me is indicative of not just poor but also very unprofessional customer respect and service . The issue I wanted to discuss was my inability to submit my last order via your app and I would say this is far from the first time I have experienced problems with your app as your records, if maintained,will confirm . When I attempted to place the order the app just ' hung ' and would not allow me to do so . I tried on a number of occasions at different times and the result was the same . I uninstalled and reinstalled the app and the result was the very same . I then opted to reinput my 15 bottle order via your website which took unnecessary time . On this occasion I was able to check out but what I was unable to do was to pay via my preferred method ie PayPal . Once again it went through a hanging process before eventually informing me that an error had occurred and to try again later . Once again I attempted to do so on a number of occasions but with the same result . Eventually I had no alternative but to close out using my credit card which was not my preference at the time as I had credit in my PayPal account . I would also add that I experienced the very same PayPal issue on a previous occasion and reported it to you by telephone having first confirmed that there was no impending issue on the PayPal side following their investigation. In summary , let me again emphasise that my rating is not related to the delivery aspect of the order as it was excellent not least the superb service of DPD but it is entirely directed to the customer service aspect and for that matter also the technical issue relating to your app and the payment aspect on your website is PayPal which as I can readily issue is not a once off and has not been addressed or resolved since I reported it to you in the past .”

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Posted 9 months ago

O'Briens Wine is rated 4.7 based on 6,500 reviews