Name: O'Briens Wine
Rating: 4.70

“A disappointing rye whiskey. .very weak ,and lacks the character of U.S. and Canadian ryes. .Two stars,( with a struggle )..”

Helpful Report

Posted 1 week ago

“DPD claimed that they attempted to deliver but they didn’t. There was somebody at home all day.”

Helpful Report

Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I have checked on the tracking and can see that it has now been delivered. I have emailed you privately to confirm the same and discuss this further. Apologies again for any inconvenience caused. Kind regards, O'Briens Team

Posted 4 weeks ago

“Glad of the service now that Brexit has stopped me sending anything at all from UK to Ireland for my best friends birthday/Xmas present but it would be helpful if I could have had the bottle of champagne delivered if not on the day then a day or two before.As it is O'Briens just takes the order and delivers at their own convenience so a bit of an anticlimax”

Helpful Report

Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I can see that you placed your order on March 25th and it was delivered on March 27th. All orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. That said, once you get tracking information on your shipment you can make specified requests directly with the courier through the link that you will receive to the manage your delivery portal. I will pass on your feedback so that the demand for specified delivery dates is noted. Kind regards, O'Briens Team

Posted 1 month ago

“Bad customer service .. bought chilled white wine from fridge ! Got home to discover it was red wine .. returned with it and was charged extra 95 cent ! No apology .. I had been inconvenienced but was told in fairness to them label’s looked very similar 🙄 I am a regular customer so felt this was wrong .. young untrained staff !”

Helpful Report

Posted 3 months ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I am so sorry to hear about your recent experience in one of our stores. I have emailed you privately so that we can set up a call to discuss this further. My sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 3 months ago

“I got this as a gift for someone and one of the beers was out of date when it arrived. Feels like they're just getting rid of stock that hasn't sold and isn't really a craft club. Bit disappointing.”

Helpful Report

Posted 3 months ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your review. Oh dear, I am so sorry to hear about an out of date beer in your craft club subscription. I have messaged you privately to get this rectified immediately. Kind regards, O'Briens Team

Posted 3 months ago

“Slow communication on shipping but it was over xmas so that is understandable but the wrong bottle was then delivered with no original Ruinart box, still waiting on feedback from O'Briens. Busy time of year, yes, but it was not that tricky of an order.”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi Alexander, Thank you for your feedback and I am so sorry about the mix up with your order. I can see that this has now been reshipped and a collection has been booked for the incorrect product. This has been raised with our warehouse manager who has scheduled a refresh training with the team re picking errors today. My sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 4 months ago

“Unfortunately I am quite unimpressed with the Service as the recipients had no idea that I had Sent this to them as the message that I had included was not on the hamper.!!”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi Ron, I am so sorry to see that your gift message was not included in your order. At times the notes can move around in transit/ slip down the side of the inserts. I can understand the importance of a gift message in an order especially for an occasion. I have flagged this with our warehouse so that they are vigilant about including the notes and to ensure they are in the top of the box where the recipient can easily access it. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 4 months ago

“Ordered way ahead of time for Christmas to be informed it was damaged by a courier and returned to depo. It was a time sensitive present and I was disappointed”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I can see that you ordered on the 18/12/2023 and that this was reported as damaged in transit. I am so sorry for any inconvenience caused by this. Our customer service team worked hard to get this shipped and delivered to you s a matter of urgency and I can see that it was delivered on 23/12/2023 in time for Christmas. Kind regards, O'Briens Team

Posted 4 months ago

“Unfortunately I am quite unimpressed with the Service as the recipients had no idea that I had Sent this to them as the message that I had included was not on the hamper.!!”

Helpful Report

Posted 4 months ago

“When buying this product on your site, it was displayed as having a Red birdfeeder, when it arrived it was green. Considering the price this is quite disappointing, to not receive what was advertised.”

Helpful Report

Posted 5 months ago

“Great offers”

Helpful Report

Posted 5 months ago

“I ordered 12 & only received 6 ?”

Helpful Report

Posted 5 months ago

$Read O\'Briens Wine Reviews$

Hi Philip, I am very sorry to hear that all of your order has not arrived to you. I have emailed you privately for more information so that we can get this resolved for you. Kind regards, O'Briens Team

Posted 5 months ago

“Nothing has arrived yet. As often is the case DPD have advised that the delivery is delayed!!! Please consider using an alternate courier. An Post I have found to be much more reliable.”

Helpful Report

Posted 5 months ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for your feedback. I can see that you ordered close to 5pm on Sunday. Deliveries usually take 2-3 working days to arrive. I have checked your shipment and can see that it was incorrectly sorted by the courier, please allow me to sincerely apologise for this. I have emailed DPD and asked them when this will go out for delivery and stressed that this be delivered as soon as possible. I hope to get this sorted for you so that we can still get it to you within the timeframe if 2-3 working days. Regardless, I will keep in touch with you via email and give you updates once I hear back. Kind regards, O'Briens Team

Posted 5 months ago

“Nothing has arrived yet. As often is the case DPD have advised that the delivery is delayed!!! Please consider using an alternate courier. An Post I have found to be much more reliable.”

Helpful Report

Posted 5 months ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for your feedback. I can see that you ordered close to 5pm on Sunday. Deliveries usually take 2-3 working days to arrive. I have checked your shipment and can see that it was incorrectly sorted by the courier, please allow me to sincerely apologise for this. I have emailed DPD and asked them when this will go out for delivery and stressed that this be delivered as soon as possible. I hope to get this sorted for you so that we can still get it to you within the timeframe if 2-3 working days. Regardless, I will keep in touch with you via email and give you updates once I hear back. Kind regards, O'Briens Team

Posted 5 months ago

“Ordered as a present. Disappointed with the length of time it took to be delivered.”

Helpful Report

Posted 6 months ago

“Not good the beers were still very unusual flavours would not buy this subscription again”

Helpful Report

Posted 6 months ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your feedback. The beers in our Craft Club subscription are carefully selected by our Beer and Spirits team. A lot of effort is put into the curation of the subscription each month and this is generally enjoyed by craft beer lovers. I am sorry to hear that the beers have not been to your tastes and I have passed on your feedback to the team for consideration. Kind regards, O'Briens Team

Posted 6 months ago

“We are still waiting for the final part of our order to be delivered 10 days after I placed the order.”

Helpful Report

Posted 8 months ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your feedback. I can see that part of your order was damaged in transit and was reshipped to you last week. This should be delivered by now but I have checked on this and it is in our courier network. A member of our customer care team will be in touch tomorrow to check if this has not arrived to you. We have also arranged for a complimentary bottle to be sent to your address as a way of apology for the delays that you have experienced with this order. Our sincerest apologies, O'Briens Team

Posted 8 months ago

“Not happy at all re the delivery small print 3 to 4 working days. Working days been the operative word. Ordered it on Thursday morning and not delivered until Monday. It was a “Thank You” to the angels of nurses who have been so wonderful to me. and since I was an in patient it would be nice for them for a well deserved rest at the weekend. Am still in this ward but would I order delivery again “ I don’t know “ . I will explore my options. I have always uses your establishment but not the delivery option, so now I know. Thank you for giving me this opportunity to voice my experience on this matter. Have a great week. Many thanks Maire Walsh-Sahib”

Helpful Report

Posted 9 months ago

“Could not accommodate a delayed delivery for gift timing”

Helpful Report

Posted 10 months ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your feedback on your recent order. All of our orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. That said, once you get tracking information on your shipment you can make specified requests directly with the courier through the link that you will receive to the 'manage your delivery' portal. The courier can hold a parcel for a maximum of 5 working days. We are very very sorry to hear that you are disappointed and will pass on that there is a demand for specified delivery dates. Kind regards, O'Briens Team

Posted 10 months ago

“Order wasn't received by the courier until after the listed delivery time, tracking was non existent, received notification of delivery days after the order was actually delivered”

Helpful Report

Posted 11 months ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews