O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,004 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A little disappointing, as I had to follow up where my order was, it transpired the delivery driver damaged the box. The order then wasn't available in warehouse, but was available by click & collect, which was arranged promptly, but I ended up having to go to collect rather than delivered to door. Wasn't big, but it ended up costing me more and O'Briens less”

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Posted 4 hours ago

“Arrived without lids for 2 of the boxes. A bit disappointed as they were for presents. Regards Lorraine”

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Posted 5 days ago

“Quick delivery but didn't manage to include the note - so the recipient didn't know who had sent the gift :(”

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Posted 2 weeks ago

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Hi Kevin, We’re really sorry to hear the note wasn’t included with the gift. That shouldn’t happen, and we understand how disappointing it can be. We’ll investigate this with our delivery team to understand what went wrong and ensure sender details are included on future orders. If there’s anything we can do now to help, please let us know. Kind regards, O'Briens Wine Team

Posted 1 week ago

“The product was perfect. Unfortunately, due to a glitch in the system, my written message did not accompany the gift. Therefore, the recipient had no clue who it was from & it took days, & my own enquiry, to discover what happened. Very disappointing. It totally ruined the surprise element.”

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Posted 2 weeks ago

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Hi there, We’re really sorry to hear about the missing sender note and the impact it had on the gift surprise. That’s not the experience we want for our customers. Apologies for any inconvenience. Kind regards, O'Briens Wine Team

Posted 1 week ago

“The delivery arrived without the note I'd left and it sounds like it was quite difficult for the person receiving it to find out who it was from when they called customer service.”

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Posted 2 weeks ago

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Hi Ian, We’re really sorry to hear that the delivery arrived without the note and that it caused confusion when you contacted customer service. That’s not the experience we want for our customers. Thank you for taking time time to share this feedback so we can improve our service. We’ll investigate this with our delivery team to understand what happened and ensure future orders include the correct sender details. Kind regards, O'Briens Wine Team

Posted 2 weeks ago

“Half of my order has still not arrived. I have sent two emails to the address provided with the order confirmation asking for an update and have not received a reply from either. This is not what I’ve experienced in the past so I’m disappointed in the service and also concerned about the rest of the order that I’ve paid for.”

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Posted 3 weeks ago

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Hi Janice, We’re really sorry to hear about the incomplete delivery and the lack of response. That’s not the experience we want you to have. Thank you for your feedback, and for taking time to speak with our team today. Kind regards, O'Briens Wine Team

Posted 3 weeks ago

“I bought 2 magnums of Monte Real Gran Reserva along with 4 other bottles of wine. Total bill was €160+. O’Briens offered delivery only for the 4 bottles & I was therefore obliged to do click and collect for the 2 magnums. I was charged delivery of €8.99. I emailed that I thought this was unfair & received a reply that this was a ‘goodwill, once off refund’. In future, unfortunately as I can’t drive ( eyesight) I’ll be obliged to buy magnums from supplier who deliver.”

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Posted 1 month ago

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Hi there, Thank you for your feedback regarding your recent experience. I'm sorry to hear that the delivery policy caused some inconvenience. We aim for our stocks to be available for both delivery and click and collect. However sometimes due to demand, stocks may be limited to one service. Apologies for any inconvenience with your most recent order. Warm regards, O'Briens Wine Team

Posted 1 month ago

“As I already posted on your website last Friday but have heard nothing back. The delivery process was very unprofessional and stressful as a result. DPD notified me an hour before the actual delivery that it would be delivering my order. I was out all day. Its website did not give me an option to message them if there was no answer. I would have said to hide between the rubbish wheelie bins. I was temporarily made to feel at ease as it said, in the case of no answer, they would leave in a safe and secure place. However, when delivered, I was emailed with a photo of proof of delivery. The box clearly marked wine placed on the doorstep in full view of every passerby. What is safe and secure about that?! My day out was ruined from the stress of thinking the wine would not be there when I came home.”

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Posted 3 months ago

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Hi Noel, Thank you for sharing your feedback. We're sorry to hear about the issues you faced during the delivery process. It’s our priority to ensure that packages are delivered safely and securely, and we understand how stressful it can be when expectations are not met. We will definitely look into the matter with our delivery partner to improve the experience for future orders. Your feedback is vital for helping us enhance our service. Kind regards, O'Briens Wine

Posted 3 months ago

“Ordering was efficient. Delivery experience was poor. The order was delayed, partially delivered and dumped by the delivery company in the open. Boxes got soaked.”

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Posted 3 months ago

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Hi Rupert, Thank you for sharing your experience. We're pleased to hear that you found the ordering process efficient, but we're truly sorry to learn about the delivery issues you encountered. It’s unacceptable for your order to have been partially delivered and left exposed to the elements. We will certainly address this with our delivery partner to prevent such occurrences in the future. Your feedback is invaluable as we strive to improve our service. Kind regards, O'Briens Wine Team

Posted 3 months ago

“Very quick service and straight forward communication. Rapid delivery however the packaging was damaged belonging to the bottles being forced into the protective packing. No damage to the delivery box so cannot blame the courier. Makes it very difficult to give damaged packaging as a gift”

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Posted 4 months ago

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Hi there, Thank you for your feedback and for highlighting the quick service and communication you received. We're very sorry to hear about the damaged packaging and understand how that affects your gifting experience. We take packaging seriously and will address this issue with our team to ensure better protection in the future. We appreciate your insight and hope to provide you with a better experience next time. Kind regards, O'Briens Wine Team

Posted 4 months ago

“The products received were great, and as described, however your courier DPD delivered to the wrong address and never responded to any communications to rectify. Neighbours eventually found the package and delivered, but DPD provided you with a terrible disservice as a partner for delivering great products.”

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Posted 4 months ago

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Hi there, Thank you for your review and for letting us know about the delivery issues you experienced. We're pleased to hear that you were satisfied with the products, but we're truly sorry to hear about the inconvenience caused by DPD's service. It's frustrating when delivery partners don't meet expectations, and we appreciate you bringing this to our attention. We'll make sure to communicate your feedback to DPD to help improve their service in the future. Warm regards, Team O'Briens Wine

Posted 4 months ago

“I honestly don't understand why the bottle of whiskey arrived without its original box. In addition, the bottle had splashes on the labels that I had to clean, since I bought this bottle as a gift.”

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Posted 4 months ago

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Hi Leonardo, Thank you for your feedback regarding your recent order. We sincerely apologise for the oversight with the packaging and the condition of the label. It’s important to us that our products arrive in perfect condition, especially when intended as gifts. We appreciate you bringing this to our attention and haven given the feedback to the relevant team to ensure better experience in the future. Kind regards, The O'Briens Wine Team

Posted 4 months ago

“Even though I changed my address on the O'briens system when checking out, it was still delivered to my old address.”

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Posted 4 months ago

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Hi Keith, Thank you for your feedback, and for taking the time to speak with us last week regarding the details of your order. Apologies for any confusion with the delivery details. Kind regards, O'Briens Wine Team

Posted 4 months ago

“Usually I find O'Briens very helpful and professional. Unfortunately on this occasion it didn't happen. I ordered a vintage port from Blanchardstown for a click and collect. The website said it was a Warre's Quinta de Cavandina 2006 vintage, however I collected and when I got it home it was 2010. I contacted the shop to be told that was the only vintage they had and that the website had not been updated. I emailed with a complaint to be told something similar and that the website would be updated - to date the website is still calling it a 2006!!! Not impressed”

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Posted 5 months ago

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Hi Alan, Thank you for taking the time to share your experience. We sincerely apologize for the experience with your click and collect order. This has been flagged with our web team to help improve this service. We appreciate your time and feedback. Thank you for your patience and understanding. Kind regards, O'Briens Wine Team

Posted 4 months ago

“It’s very difficult to write review when I still haven’t received my case of wine. After three days of trying to reach your customer service by email and phone (no answer) I finally received a response. DPD sent me a text that my case was returned to sender. No reason given. I again sent an email. Someone replied that things are very busy right now. But that the reason for return was broken bottles. I should have the case sometime this week. We shall see. Your service used to be like clock work. This has not been good at all.”

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Posted 5 months ago

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Hi Maryann, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've encountered with your order and the delays in communication. We understand how frustrating this must be, especially as our service is typically reliable. We appreciate your patience and we are actively working to resolve the situation. Your feedback is invaluable, and we're taking it to heart to ensure improvements moving forward. Warm regards, O'Briens Wine Team

Posted 5 months ago

“Photo and address point did not match Frazers pub. Looked like social centre, which be because pub was shut. But I have no idea if gift was received.”

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Posted 6 months ago

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Hi Liam, Thank you for taking the time to share your experience. It’s disappointing when things don't go as expected, especially when it comes to gifting. We can assure you that we’re looking into this issue and I will follow this post up with a separate email. Warm regards, O'Briens Wine Team

Posted 6 months ago

“Shipping was fast but the personalized note was not included so the people receiving had no idea whom it was from until I followed up a week later.. sort of defeats the purpose!!”

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Posted 7 months ago

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Hi Mark, Thank you for your feedback, and we're very sorry that the gift message was missing from your order. We completely understand how disappointing this must have been, especially when sending a gift. We sincerely apologise for the oversight. This isn’t the experience we want for our customers, and we’re reviewing the process to ensure gift messages are correctly included every time. If you’d like to speak with our team directly, feel free to contact us at online@obrienswine.ie. Kind regards, The O’Briens Team

Posted 6 months ago

“As usual the product was first class However you made an offer of a ten percent discount which I did not receive. I sent a message which received no reply. Do not make offers if you cannot deliver. The service from you and your couriers is excellent”

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Posted 8 months ago

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Hi Thomas, Thank you so much for your continued support. We’re delighted to hear you were happy with the product and service. We’re sorry there was any confusion around the 10% offer. It was a limited promotion available on wine purchases through our app, and unfortunately, it didn’t apply to sparkling wine. We’ve reached out to you directly to explain and to ensure you’re looked after going forward. We always want to give our customers the best possible experience. Thanks again for your feedback. Kind Regards, The O'Briens Team

Posted 8 months ago

“Was not delivered on time. In fact, was not delivered at all. Ended up having to go to the depot to collect the package”

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Posted 8 months ago

“Gift to point B payment from point A .Delivery made to wrong address website refused to respond. System dreadful. NICE LADY in O BRIENS helped to resolve .Otherwise ONE STAR”

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Posted 8 months ago

O'Briens Wine is rated 4.7 based on 7,004 reviews