O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.70

4.7 Rating 4,369 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery address was incorrect and I had to drive to a strangers house to collect it.”

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Posted 4 years ago

“Hi Thank you for the service It's great to get the wine delivered I hope ye can continue the service Regards Edel Talbot”

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Posted 4 years ago

“Whenever you need them most - Christmas / COVID - they stop delivering beer. At all. Even if you want to buy multiple cases. Why? So they can make more profit by only delivering wine.”

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Posted 4 years ago

“I purchased a gift of two bottles of wine to be delivered to Galway on 27th Feb 2020 as a birthday. It didn’t arrive until I made a phone call to you. Same thing happened last year. I order from you every year. Not good enough”

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Posted 4 years ago

“Placed my order on 28th March. As of 8th April still waiting for delivery”

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Posted 4 years ago

“Hi, I placed order on line WO 402653. Entered all delivery address including Eircode and mobile in order details. Got confirmation email and noticed that delivery details were a previous address registered against my loyalty card. No Eircode or mobile. Contacted your customer care and agent finally agreed to contact DPD. Got delivery email from DPD still with incorrect address details. Contacted DPD directly and gave them correct details. Got no call from DPD and order delivered to my neighbour who contacted me. Overall very poor experience..”

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Posted 4 years ago

“As a long term customer of O'Briens in Galway and happy with same I was disppointed that the failure to delvier my gift to Ronan O'Regan 28 Villiers Road was not alerted to us and I do not think it would have occurred if I had not asked Ronan directly several days later. This rather defeated the purpose of a gift. I know everyone is busy but we are disappointed Anthony O'Regan / Catherine Fleming 12 St Marys Park Taylors Hill Galway.”

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Posted 4 years ago

“it took over a wek to deliver a box of wine to Dublin 4. Incredible as I recived Amazondelvery from UK in 3days !”

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Posted 4 years ago

“Order did not arrive as indicated - 1 week ago- and has still not arrived. I chased up information from O’Briens and subsequently from DPS. Shipment was damaged and the routine apparently is that damaged shipments are returned to O’Briens and then the Order is reissued after everything has been cross checked. I have not had any further update at time of review or indication of when I will get this delivery.”

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Posted 4 years ago

$Read O\'Briens Wine Reviews$

Hi Mary I'm sorry for the delay in this order. One of the team will be in touch in the morning to rearrange immediate delivery and we'll pick up directly with the courier. Many thanks The O'Briens Wine Online team

Posted 4 years ago

“Wine was ordered on Tuesday 18th at 20:40. Email was received on Fri 21st saying that it would be delivered that day but no delivery was received and no further contact was received. I had to ring on Monday 24th to find out where it was and only then was told that something had happened. Delivery was finally received on Wed 26th, 8 days after the order was placed. The communication on the non-delivery was poor.”

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Posted 4 years ago

“Placed order and only received two boxes of three a number of days later and still waiting for the last box.”

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Posted 4 years ago

“Very disappointed with order made for wine fur Christmas. Ordered on Saturday 14th 7 bottles of wine. Received 1 on 17th abc today is 23rd and no second delivery.”

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Posted 4 years ago

“Have been ordering from O Briens for a few years,had difficulty this year,but the end result was very positive.”

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Posted 4 years ago

“The online payment engine did not work and gave a spurious message and there was no way to cancel the order, which was stuck in a limbo and had to be resolved through manual intervention. Some items were out of stock but the team apparently waited and so some days passed before further phone calls resolved the problem and got the process moving again.”

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Posted 4 years ago

“Wine is good. Delivery service was a problem. The phone I filled in online was not provided to the courier. They sent an email saying no one at the address when someone was there. They couldn’t ph as they didn’t have the contact number”

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Posted 4 years ago

“I sent a bottle of champagne but O'Brien's did not include the note I sent with it so the recipient did not know it was from me or why I had sent it. Pretty poor.”

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Posted 4 years ago

“Slow response. Late delivery”

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Posted 4 years ago

O'Briens Wine is rated 4.7 based on 4,369 reviews