O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,341 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was not happy with my order being left on the ground just inside my gate. I do not know what time it was delivered but I have been at home all morning and was waiting for a phone call or some other indication of the status of my order. I have a bad back and am not able to carry the box some 30 metres or so. I have electronic gates but that should not have prevented the delivery driver from making contact.”

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Posted 2 years ago

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Hi Hugh, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I understand all of the points that you have outlined and we do not condone the parcels being left outside. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 2 years ago

“Hi, There was 7 elevation pale ales in the delivery, not the 8 that was ordered. Will this come in the next package?”

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Posted 2 years ago

“Order contents incorrect - botanical flavoured vodka delivered instead of a premium whiskey! Due to advised delays had to go to go to the store to make an exchange - defeated the whole purpose of the online order!”

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Posted 2 years ago

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Hi Pat, Thank you for bringing this to our attention. It is my understanding that you were speaking to a member of our team earlier today and that you arranged to exchange in store as it suited you better since you were going out of town. However, if you would prefer to have the correct bottle reshipped to you and collection of the incorrect stock, this can also be arranged. I will email you privately to outline the same. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Brien's Team

Posted 2 years ago

“Driver left the package outside my door, indicated that I’d signed for it but I hadn’t. The package was at risk from damage or theft”

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Posted 2 years ago

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Hello, Thank you for bringing this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. I have emailed you privately in relation to this. Kind regards, O'Brien's Team

Posted 2 years ago

“I placed an order on Thursday hoping to have it delivered for a gathering on Saturday but order didn’t arrive to Monday. Definitely must easier and quicker to pop in to the shop!”

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Posted 2 years ago

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Dear Customer, I am sorry that you were not satisfied with the delivery time frame All orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2- 3 working days to complete, this does not include weekends or national holidays. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. Kind regards, O'Briens Team

Posted 2 years ago

“Delivery was slow, placed the order on 7/7 and only arrived today 14/7 just in time for the event we ordered it for. If delivered any later we would have had to repurchase elsewhere.”

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Posted 3 years ago

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Hi Ruth, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. Our deliveries should arrive in 2-3 working days so this is not something that we find acceptable. I have emailed you privately in relation to this and will be following this up with the courier. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team

Posted 3 years ago

“I received 6 wrong bottles of wine out of my order of 15”

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Posted 3 years ago

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Hi Mike, Thank you for bringing this error to our attention. Please allow me to sincerely apologise for any inconvenience caused by the error with your order. I have emailed you so that this can be rectified as soon as possible. Kind regards O'Brien's Team

Posted 3 years ago

“Still awaiting full delivery even though email say delivery is completed ?”

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Posted 3 years ago

“Wrong item delivered.”

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Posted 3 years ago

“Very fast delivery. Package was open and luckily no breakages though. Internal packaging loosened.”

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Posted 3 years ago

“I did not receive the three bottles of Júlia Florista Branco. Instead there were three bottles of Wildflower Sauvingnon Blanc from Romania. What can you do to replace these with what I actually ordered.”

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Posted 3 years ago

“The order was left under a window at the front of the house and a note left in the the door saying that is where it was. Normally it is left in the Porch and they knock on the door. We are not sure how long it was there but there would have been teenage children passing the house. This is irresponsible delivery of alcohol.”

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Posted 4 years ago

“The delivery has been made. Unfortunately it is not what I ordered which is twice the price. The French Classic was ordered but the Italian is what has just been delivered, Can you rectify this please or how..??? All other aspects of the order were excellent.”

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Posted 4 years ago

“I was happy with the speed of delivery but the packaging for securing the bottles destroyed the boxes the limited edition whiskey came in. It was very disappointing that the whiskey was secured in boxing only meant for exposed bottles, not for whiskey that comes in a box. They were intended as gifts.”

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Posted 4 years ago

“I had included a gift message with this delivery but it wasn’t included. Very disappointing as this was a present asking someone to be godfather to our child.”

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Posted 4 years ago

“Delivery very slow. Ordered at 8am on Friday and did not receive the wine until Monday PM.”

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Posted 4 years ago

“Hello the bottle of wine was a present for my brothers 50th the ordering and delivery fast. I only have one complaint based on the fact it was a present and a message was given. The presentation was embarrassing he received the one quite expensive l thought bottle of wine in a box that was for Six bottles. Which l think was very disappointing and not very nice to receive considering my bill was for postage and packaging from a shop l would have had a high regards for l will think again before using very upset and let down Bernadette carter”

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Posted 4 years ago

“My order arrived late and I received no notification of the delivery. I order a lot of wine from you and I find of late your service is at times unreliable. Elizabeth Dunne.”

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Posted 4 years ago

“Hi, I added a gift note to this delivery and it wasn't added. Its quite disappointing as I think the champagne may have also been delivered with the receipt when I explicitly tagged it as being a gift. Disappointing gifting service.”

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Posted 4 years ago

“The wine is good but the delivery timeline is far too long. I really don't expect to wait 5 days for delivery of a box of wine when the warehouse is located 1 hour away. Really advise you to improve this turn around time.”

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Posted 4 years ago

O'Briens Wine is rated 4.7 based on 6,341 reviews