O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,481 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,481 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am still waiting for my refund back and I have emailed and no one has bothered to even contact me back never will order from these again”

Helpful Report

Posted 2 weeks ago

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Hi Abigail, We’re really sorry for the delay on your refund. An order needs to be returned to the main warehouse to action the refund. Apologies we did not get back to you this weekend when our offices were closed. We have directly replied to our open thread today. Kind regards, O'Briens Wine Team

Posted 2 weeks ago

“Ordered champagne on 01 April for my partner’s 60th birthday. DPD - O’Brien’s agents - delivered a random parcel clearly for someone else but not my champagne. Calls put to DPD afterwards elicited no assistance. DPD claimed proof of delivery but failed to show any, sending a random picture of a cardboard box with no identifying data. Now 08 April and despite my calling several times there has been no effective response from DPD or O’Briens and I am out the cost of the champagne which has neither been delivered let alone in time. Very disappointing. DPD Cavan have execrable customer service the worst ever and O’Briens seem uninterested in resolving the issue either. Zero stars.”

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Posted 4 weeks ago

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Hi Frances, We’re really sorry for this delivery mess and the lack of support you’ve experienced. Clearly this isn’t acceptable, and we have an open investigate with DPD. We are working to resolve this as soon as possible. Kind regards, O'Briens Wine Team

Posted 4 weeks ago

“I ordered wine last Monday23rd March & I still havent received it. DPD tried to deliver it last week but didn't even though there was someone in the house. And yesterday I received a texy from DPD saying it would be delivered between 3 & 4 pm but nothing again. Once aagin there was someone in the house”

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Posted 1 month ago

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Hi Duncan, We’re really sorry for the delay and the failed delivery attempts. This isn’t the service we expect. We have contacted you in a direct thread to resovle this for you. Apologies for any inconvience. Kind regards, O'Briens Wine Team

Posted 4 weeks ago

“O'Briens - The wine never arrived. A kind lady who did get it outside her door in Salthill, saw my number on the box and rang me. I went and collected the case of wine and gave her a present of one of the bottles of wine for her trouble. Tom Ferros”

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Posted 1 month ago

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Hi Tom, We’re really sorry the wine didn’t reach you as expected. That’s not the service we aim for. Feedback has been given regarding the wrong delivery. Thank you for speaking with us through email to get the full details of your order and improve our service. Kind regards, O'Briens Wine Team

Posted 1 month ago

“The gift did not arrive at the correct address. Contacted courier and no response”

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Posted 2 months ago

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Hi Adrian, We’re really sorry the gift was delayed. Sorry you did not get a response from the courier company. We have escalate this with the courier service and have been updated the order has been now been received. Full details have been followed up in separate email thread. Kind regards, O'Briens Wine Team

Posted 2 months ago

“I ordered wine online for my brother on 16th December for Christmas (9 days before Christmas delivery should be 3 to 4 days). The wine was not delivered until 29th December. I was unable to contact O'Briens buy phone or email until after Christmas. They do not understand why I am upset. What if your Christmas present never arrived for your family on Christmas Day.”

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Posted 2 months ago

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Hi Evelyn, We’re really sorry to hear your wine didn’t arrive in time for Christmas and that you had trouble getting through to us due to our offices being closed for the holidays. The order was replaced as soon as the office was reopened and delivered two days later. Apologies the order was delayed, we did work as quicky as possible to replace the delivery as soon as possible. Kind regards, O'Briens Wine Team

Posted 2 months ago

“For the 2nd time, I clearly marked a delivery address as distinct from my address and for the 2nd time, the parcel was delivered in error to my address with no offer from O'Brien's to resolve this or divert the parcel. I will never use O'Brien's again, farcical!”

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Posted 3 months ago

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Hi John, We’re really sorry to hear of ongoing frustration regarding delivery. Our couriers primarily use the Eircode provided for correct delivery. If deliveries are made incorrectly we will investigate and follow up. I have emailed you directly with full details of this order. Kind regards, O'Briens Wine Team

Posted 3 months ago

“Bottles were not delivered as were smashed with couriers. Have contacted o briens and courier via email but still no refund or replacement of these”

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Posted 4 months ago

“Have not received delivery yet”

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Posted 4 months ago

“I am still awaiting delivery having ordered on December 21st. DPD claim to have delivered the package but I have not received it.”

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Posted 4 months ago

“The delivery was not given to the address I have written. So I called the customer service and asked. The lady who pick up the phone not willing to tell me who she is, but she is a completely racist who keep shouting at me, insisting that it is my own responsibility to find out where the parcel has been delivered because she is not the person who I paid the money to. She hang up the phone during my calls. Very bad customer service. It took me the whole afternoon try to find out where the parcel has been delivered to.”

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Posted 4 months ago

“I have not received my order bc your courier damaged the box and sent it back to you- but not before letting it sit in their depot for two days and have not updated their tracking on it since 17/12 @8pm”

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Posted 4 months ago

“I ordered a christmas gift for my father online which he never received and was shipped by courier, DPD. I have contacted O Brien's both by phone and by email and have not recieved a reply. This is very disappointing.”

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Posted 4 months ago

“I ordered 7 bottles and only 6 were delivered, when I informed O'Briens, they sent another bottle, however it was not the bottle that was missing. will not be using this service again and will not recommend it to others.”

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Posted 4 months ago

“Big problem with delivery. It was delivered to wrong address. Not what you expect when you pay euro9 for delivery You eventually allowed us to pick up the bottle at a store. So I’m out 9 euto”

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Posted 4 months ago

“Deliver to wrong address still waiting on reply”

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Posted 4 months ago

“First order was delivered to my home address in error. Immediately reordered and using different payment the champagne was delivered to correct address minus the note I had painstaking rewritten. Hence, the recipients had no clue who sent it. Very poor service”

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Posted 5 months ago

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Hi Enda, We’re really sorry to hear the note was missing and the delivery issue caused confusion. This isn’t the experience we want for our customers. We’ll investigate with our delivery team to understand what happened and ensure sender details are included on future orders. Kind regards, O'Briens Wine Team

Posted 4 months ago

“I ordered this for delivery. When I got notification that it was being delivered I contacted DPD to change the day as there was nobody at home. DPD still delivered, and left the wine at the front door of the house in full view of the steet. Luckily it was still there that night, but alcahol should not be left like that. I won't be getting delivery from here again.”

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Posted 5 months ago

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Hi there, We’re really sorry to hear about the delivery issue and the concern over leaving alcohol unattended. Our items are high value and restricted items. Under no circumstances should and order be left outside a property. I am glad your order was there when you arrived home, but it should have been signed for and safely delivered, not left. That’s not the experience we want for our customers. I will send feedback to our couriers to reconfirm correct delivery requirements of these restricted items and to improve future deliveries for all orders. Apologies for the poor delivery experience. Thank you for sharing your feedback so we can improve our service. Kind regards, O'Briens Wine Team

Posted 5 months ago

“The online service is dreadful. I placed my order 8 days ago with a promise to deliver within 1 to 3 working days. Tracking my order, it shows it still with O’Briens awaiting collection by the courier. Emailed O’Briens 3 days ago, no response. Sort out your logistics please”

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Posted 5 months ago

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Hi Tony, We’re sorry to hear about the delay and lack of response. Apologies for the delay in getting your order. Thank you for taking the time to speak with us today and give us an opportunity to resolve this experience for you. Kind regards, O'Briens Wine Team

Posted 5 months ago

“Range is always uninspiring, be that Wine or Spirits, in particular. Need to sort that out, the choice of products has been bad for years. Somebody's not delivering differentiation vs what you can collect in Tesco, Carry Out or even Super Valu. Bad range management for too long!”

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Posted 6 months ago

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Hi Owen Thanks for taking the time to share your feedback. I'm sorry to hear you’ve been disappointed with our range, it’s something we’re always working to evolve and improve. I’ve reached out to you privately to learn more and share some of the work we’re doing, but unfortunately the email address you provided bounced back. Feel free to get in touch at online@obrienswine.ie. I’d be happy to connect directly and continue the conversation. Grattan O'Brien O’Briens Wine

Posted 6 months ago

O'Briens Wine is rated 4.7 based on 7,481 reviews