O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,626 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,626 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

$Read O\'Briens Wine Reviews$

Visit Website

Phone:

+353 1 2693139

Write Your review

Tell us how O'Briens Wine made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

O'Briens Wine 5 star review on 31st May 2026

Cobilas

O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately I did not receive this order. I am following up with DPD. It definitely did not arrive and the proof of delivery photo is very generic with no name and address. It did not arrive in the usual location for deliveries, the concierge office. Unless someone bogus signed for it. Therefore I cannot comment on these lovely wines. This is not O Brien's fault directly but it will affect future customer transactions. I am a regular customer and I am reluctant to order anything in future. If I am out of pocket, not having received the order, is a question of trust. Perhaps you may forward this message or direct me to a customer email. Best regards David”

Helpful Report

Posted 2 weeks ago

$Read O\'Briens Wine Reviews$

Hi David, We’re really sorry to hear your order did not arrive and understand how this affects your willingness to order again. Our customer service team will reach out to you directly to get more details and reslove your missing order. Kind regards, O'Briens Wine Team

Posted 2 weeks ago

“Bottle was put inside backwards”

Helpful Report

Posted 4 weeks ago

$Read O\'Briens Wine Reviews$

Hi Michal, We’re really sorry to hear the bottle was put in backwards. This was how it arrived from the distillery, and we are working with the manufacturer to resolve the stock issue. Our team are working with you directly to replace the backwards bottle. Kind regards, O'Briens Wine Team

Posted 3 weeks ago

“Wine was left outside electric gates on the street as no one was at home and was not in its protective box just in the cones. Anyone could have walked off with the wine. This poor level of delivery would prevent me from further use of delivery which I have used multiple times in the past.”

Helpful Report

Posted 1 month ago

$Read O\'Briens Wine Reviews$

Hi Seamus, We’re really sorry to hear about the delivery being left unattended and the concern this caused. This is not acceptable, and we’ll escalate this with our delivery team to prevent it from happening again. No delivery should be left outside any property. These are high value restricted items. These orders need to be signed for by someone over 18. This level of delivery is unacceptable and will be feedback to our Couriers to improve service. Kind regards, O'Briens Wine Team

Posted 1 month ago

“I am still waiting for my refund back and I have emailed and no one has bothered to even contact me back never will order from these again”

Helpful Report

Posted 2 months ago

$Read O\'Briens Wine Reviews$

Hi Abigail, We’re really sorry for the delay on your refund. An order needs to be returned to the main warehouse to action the refund. Apologies we did not get back to you this weekend when our offices were closed. We have directly replied to our open thread today. Kind regards, O'Briens Wine Team

Posted 2 months ago

“Ordered champagne on 01 April for my partner’s 60th birthday. DPD - O’Brien’s agents - delivered a random parcel clearly for someone else but not my champagne. Calls put to DPD afterwards elicited no assistance. DPD claimed proof of delivery but failed to show any, sending a random picture of a cardboard box with no identifying data. Now 08 April and despite my calling several times there has been no effective response from DPD or O’Briens and I am out the cost of the champagne which has neither been delivered let alone in time. Very disappointing. DPD Cavan have execrable customer service the worst ever and O’Briens seem uninterested in resolving the issue either. Zero stars.”

Helpful Report

Posted 2 months ago

$Read O\'Briens Wine Reviews$

Hi Frances, We’re really sorry for this delivery mess and the lack of support you’ve experienced. Clearly this isn’t acceptable, and we have an open investigate with DPD. We are working to resolve this as soon as possible. Kind regards, O'Briens Wine Team

Posted 2 months ago

“I ordered wine last Monday23rd March & I still havent received it. DPD tried to deliver it last week but didn't even though there was someone in the house. And yesterday I received a texy from DPD saying it would be delivered between 3 & 4 pm but nothing again. Once aagin there was someone in the house”

Helpful Report

Posted 2 months ago

$Read O\'Briens Wine Reviews$

Hi Duncan, We’re really sorry for the delay and the failed delivery attempts. This isn’t the service we expect. We have contacted you in a direct thread to resovle this for you. Apologies for any inconvience. Kind regards, O'Briens Wine Team

Posted 2 months ago

“O'Briens - The wine never arrived. A kind lady who did get it outside her door in Salthill, saw my number on the box and rang me. I went and collected the case of wine and gave her a present of one of the bottles of wine for her trouble. Tom Ferros”

Helpful Report

Posted 3 months ago

$Read O\'Briens Wine Reviews$

Hi Tom, We’re really sorry the wine didn’t reach you as expected. That’s not the service we aim for. Feedback has been given regarding the wrong delivery. Thank you for speaking with us through email to get the full details of your order and improve our service. Kind regards, O'Briens Wine Team

Posted 3 months ago

“The gift did not arrive at the correct address. Contacted courier and no response”

Helpful Report

Posted 3 months ago

$Read O\'Briens Wine Reviews$

Hi Adrian, We’re really sorry the gift was delayed. Sorry you did not get a response from the courier company. We have escalate this with the courier service and have been updated the order has been now been received. Full details have been followed up in separate email thread. Kind regards, O'Briens Wine Team

Posted 3 months ago

“I ordered wine online for my brother on 16th December for Christmas (9 days before Christmas delivery should be 3 to 4 days). The wine was not delivered until 29th December. I was unable to contact O'Briens buy phone or email until after Christmas. They do not understand why I am upset. What if your Christmas present never arrived for your family on Christmas Day.”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi Evelyn, We’re really sorry to hear your wine didn’t arrive in time for Christmas and that you had trouble getting through to us due to our offices being closed for the holidays. The order was replaced as soon as the office was reopened and delivered two days later. Apologies the order was delayed, we did work as quicky as possible to replace the delivery as soon as possible. Kind regards, O'Briens Wine Team

Posted 4 months ago

“For the 2nd time, I clearly marked a delivery address as distinct from my address and for the 2nd time, the parcel was delivered in error to my address with no offer from O'Brien's to resolve this or divert the parcel. I will never use O'Brien's again, farcical!”

Helpful Report

Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi John, We’re really sorry to hear of ongoing frustration regarding delivery. Our couriers primarily use the Eircode provided for correct delivery. If deliveries are made incorrectly we will investigate and follow up. I have emailed you directly with full details of this order. Kind regards, O'Briens Wine Team

Posted 4 months ago

“Bottles were not delivered as were smashed with couriers. Have contacted o briens and courier via email but still no refund or replacement of these”

Helpful Report

Posted 5 months ago

“Have not received delivery yet”

Helpful Report

Posted 6 months ago

“I am still awaiting delivery having ordered on December 21st. DPD claim to have delivered the package but I have not received it.”

Helpful Report

Posted 6 months ago

“The delivery was not given to the address I have written. So I called the customer service and asked. The lady who pick up the phone not willing to tell me who she is, but she is a completely racist who keep shouting at me, insisting that it is my own responsibility to find out where the parcel has been delivered because she is not the person who I paid the money to. She hang up the phone during my calls. Very bad customer service. It took me the whole afternoon try to find out where the parcel has been delivered to.”

Helpful Report

Posted 6 months ago

“I have not received my order bc your courier damaged the box and sent it back to you- but not before letting it sit in their depot for two days and have not updated their tracking on it since 17/12 @8pm”

Helpful Report

Posted 6 months ago

“I ordered a christmas gift for my father online which he never received and was shipped by courier, DPD. I have contacted O Brien's both by phone and by email and have not recieved a reply. This is very disappointing.”

Helpful Report

Posted 6 months ago

“I ordered 7 bottles and only 6 were delivered, when I informed O'Briens, they sent another bottle, however it was not the bottle that was missing. will not be using this service again and will not recommend it to others.”

Helpful Report

Posted 6 months ago

“Big problem with delivery. It was delivered to wrong address. Not what you expect when you pay euro9 for delivery You eventually allowed us to pick up the bottle at a store. So I’m out 9 euto”

Helpful Report

Posted 6 months ago

“Deliver to wrong address still waiting on reply”

Helpful Report

Posted 6 months ago

“First order was delivered to my home address in error. Immediately reordered and using different payment the champagne was delivered to correct address minus the note I had painstaking rewritten. Hence, the recipients had no clue who sent it. Very poor service”

Helpful Report

Posted 6 months ago

$Read O\'Briens Wine Reviews$

Hi Enda, We’re really sorry to hear the note was missing and the delivery issue caused confusion. This isn’t the experience we want for our customers. We’ll investigate with our delivery team to understand what happened and ensure sender details are included on future orders. Kind regards, O'Briens Wine Team

Posted 6 months ago

O'Briens Wine is rated 4.7 based on 7,626 reviews