O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,342 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“O'Briens - The wine never arrived. A kind lady who did get it outside her door in Salthill, saw my number on the box and rang me. I went and collected the case of wine and gave her a present of one of the bottles of wine for her trouble. Tom Ferros”

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Posted 3 days ago

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Hi Tom, We’re really sorry the wine didn’t reach you as expected. That’s not the service we aim for. Feedback has been given regarding the wrong delivery. Thank you for speaking with us through email to get the full details of your order and improve our service. Kind regards, O'Briens Wine Team

Posted 3 days ago

“The gift did not arrive at the correct address. Contacted courier and no response”

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Posted 2 weeks ago

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Hi Adrian, We’re really sorry the gift was delayed. Sorry you did not get a response from the courier company. We have escalate this with the courier service and have been updated the order has been now been received. Full details have been followed up in separate email thread. Kind regards, O'Briens Wine Team

Posted 2 weeks ago

“I ordered wine online for my brother on 16th December for Christmas (9 days before Christmas delivery should be 3 to 4 days). The wine was not delivered until 29th December. I was unable to contact O'Briens buy phone or email until after Christmas. They do not understand why I am upset. What if your Christmas present never arrived for your family on Christmas Day.”

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Posted 1 month ago

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Hi Evelyn, We’re really sorry to hear your wine didn’t arrive in time for Christmas and that you had trouble getting through to us due to our offices being closed for the holidays. The order was replaced as soon as the office was reopened and delivered two days later. Apologies the order was delayed, we did work as quicky as possible to replace the delivery as soon as possible. Kind regards, O'Briens Wine Team

Posted 1 month ago

“For the 2nd time, I clearly marked a delivery address as distinct from my address and for the 2nd time, the parcel was delivered in error to my address with no offer from O'Brien's to resolve this or divert the parcel. I will never use O'Brien's again, farcical!”

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Posted 1 month ago

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Hi John, We’re really sorry to hear of ongoing frustration regarding delivery. Our couriers primarily use the Eircode provided for correct delivery. If deliveries are made incorrectly we will investigate and follow up. I have emailed you directly with full details of this order. Kind regards, O'Briens Wine Team

Posted 1 month ago

“Bottles were not delivered as were smashed with couriers. Have contacted o briens and courier via email but still no refund or replacement of these”

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Posted 2 months ago

“Have not received delivery yet”

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Posted 3 months ago

“I am still awaiting delivery having ordered on December 21st. DPD claim to have delivered the package but I have not received it.”

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Posted 3 months ago

“The delivery was not given to the address I have written. So I called the customer service and asked. The lady who pick up the phone not willing to tell me who she is, but she is a completely racist who keep shouting at me, insisting that it is my own responsibility to find out where the parcel has been delivered because she is not the person who I paid the money to. She hang up the phone during my calls. Very bad customer service. It took me the whole afternoon try to find out where the parcel has been delivered to.”

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Posted 3 months ago

“I have not received my order bc your courier damaged the box and sent it back to you- but not before letting it sit in their depot for two days and have not updated their tracking on it since 17/12 @8pm”

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Posted 3 months ago

“I ordered a christmas gift for my father online which he never received and was shipped by courier, DPD. I have contacted O Brien's both by phone and by email and have not recieved a reply. This is very disappointing.”

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Posted 3 months ago

“I ordered 7 bottles and only 6 were delivered, when I informed O'Briens, they sent another bottle, however it was not the bottle that was missing. will not be using this service again and will not recommend it to others.”

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Posted 3 months ago

“Big problem with delivery. It was delivered to wrong address. Not what you expect when you pay euro9 for delivery You eventually allowed us to pick up the bottle at a store. So I’m out 9 euto”

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Posted 3 months ago

“Deliver to wrong address still waiting on reply”

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Posted 3 months ago

“First order was delivered to my home address in error. Immediately reordered and using different payment the champagne was delivered to correct address minus the note I had painstaking rewritten. Hence, the recipients had no clue who sent it. Very poor service”

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Posted 3 months ago

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Hi Enda, We’re really sorry to hear the note was missing and the delivery issue caused confusion. This isn’t the experience we want for our customers. We’ll investigate with our delivery team to understand what happened and ensure sender details are included on future orders. Kind regards, O'Briens Wine Team

Posted 3 months ago

“I ordered this for delivery. When I got notification that it was being delivered I contacted DPD to change the day as there was nobody at home. DPD still delivered, and left the wine at the front door of the house in full view of the steet. Luckily it was still there that night, but alcahol should not be left like that. I won't be getting delivery from here again.”

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Posted 3 months ago

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Hi there, We’re really sorry to hear about the delivery issue and the concern over leaving alcohol unattended. Our items are high value and restricted items. Under no circumstances should and order be left outside a property. I am glad your order was there when you arrived home, but it should have been signed for and safely delivered, not left. That’s not the experience we want for our customers. I will send feedback to our couriers to reconfirm correct delivery requirements of these restricted items and to improve future deliveries for all orders. Apologies for the poor delivery experience. Thank you for sharing your feedback so we can improve our service. Kind regards, O'Briens Wine Team

Posted 3 months ago

“The online service is dreadful. I placed my order 8 days ago with a promise to deliver within 1 to 3 working days. Tracking my order, it shows it still with O’Briens awaiting collection by the courier. Emailed O’Briens 3 days ago, no response. Sort out your logistics please”

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Posted 4 months ago

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Hi Tony, We’re sorry to hear about the delay and lack of response. Apologies for the delay in getting your order. Thank you for taking the time to speak with us today and give us an opportunity to resolve this experience for you. Kind regards, O'Briens Wine Team

Posted 4 months ago

“Range is always uninspiring, be that Wine or Spirits, in particular. Need to sort that out, the choice of products has been bad for years. Somebody's not delivering differentiation vs what you can collect in Tesco, Carry Out or even Super Valu. Bad range management for too long!”

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Posted 4 months ago

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Hi Owen Thanks for taking the time to share your feedback. I'm sorry to hear you’ve been disappointed with our range, it’s something we’re always working to evolve and improve. I’ve reached out to you privately to learn more and share some of the work we’re doing, but unfortunately the email address you provided bounced back. Feel free to get in touch at online@obrienswine.ie. I’d be happy to connect directly and continue the conversation. Grattan O'Brien O’Briens Wine

Posted 4 months ago

“Hi I ordered Prosecco for delivery a week ago and nothing has arrived. The special occasion it was meant for has been and gone. I am very disappointed. I have emailed to chase up the order, but no reply.”

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Posted 6 months ago

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Hi Jackie, We’re very sorry to hear that your Prosecco order has not arrived, especially given the special occasion you had planned. We completely understand your disappointment and sincerely apologize for any inconvenience caused. We will look into this matter right away and ensure that you receive an update via email as soon as possible. Thank you for your patience during this time. Kind regards, O'Briens Wine Team

Posted 6 months ago

“Still waiting on order.”

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Posted 6 months ago

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Hi John, We're truly sorry to hear that you're still waiting on your order. We understand how frustrating this can be, and we appreciate your patience during this time. We will investigate this matter and send you an update to your email. Kind regards, O'Briens Wine Team

Posted 6 months ago

“You sent the order to the billing address and not to my delivery address. I still haven't received my order!!! Am left chasing DPD to sort out this mess!!!!”

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Posted 7 months ago

O'Briens Wine is rated 4.7 based on 7,342 reviews