Name: O'Briens Wine
Rating: 4.74

“The gift card by email was not delivered. Very disappointed”

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Ron, I am sorry to hear that the gift card was not received. I will contact you via email so we can get this resolved as quickly as possible. Kind regards, The O'Briens Team

Posted 1 year ago

“Very rude staff member there today at 12.40 in Upper rathmines”

Helpful Report

Posted 1 year ago

“Appalling delivery by Eduard. Subsequent driver delivering a small packet later in day H found the case of wine dumped at vehicle gate down the road and delivered, with shamefulstatement that I had accepted and signed - many thanks to him. A subsequent wine order was done with OBriens Dalkey directly. A second such experience with DPD delivering O'Briens wine. Discussion with your Grainne about behaviour Eduard shameful too, breezily unapologetic. Declan O'Donovan”

Helpful Report

Posted 1 year ago

“I’m hoping I can change that to a 5 but I have not heard from the recipients and need proof of delivery to Alan & Sheree Harmon, 71 Queen Street Dublin 7”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. As far as I can see it has been marked as delivered in the dpd tracker and the pin drop location that the driver scanned delivery at is correct to the address. I have just emailed you privately to confirm the details and share the location with you. Of course, if this is not the case we will get this resolved as soon as possible for you. Kind regards, O'Briens Team

Posted 1 year ago

“Disappointed that just after ordering in the sale the price of the L'Ostal Estibals dropped by a euro, on a case that's almost another bottle of wine. I will be slow to order at the beginning of a sale again, and will wait to see if there are futher price drops instead.”

Helpful Report

Posted 1 year ago

“I’m hoping I can change that to a 5 but I have not heard from the recipients and need proof of delivery to Alan & Sheree Harmon, 71 Queen Street Dublin 7”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. As far as I can see from the DPD tracker the order has been marked as delivered. However, I have contacted the local depot on your behalf to get confirmation and proof of delivery just so that we can ensure delivery was completed properly. Once I hear back, I will email you privately to let you know. Kind regards, O'Briens Team

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, DPD have sent a driver back and confirmed that this was indeed delivered to the recipient as reflected in the tracker. If you have any further queries, please don't hesitate to get in touch with : online@obrienswine.ie Kind regards, O'Briens Team

Posted 1 year ago

“Hi my bottle was broken. I emailed to say so with pictures”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. My sincerest apologies for the damages to your order. Of course we want to get this rectified for you as quickly as possible. I can see that a member of the team has replied to your email and is awaiting confirmation as to whether you would prefer a reship or a refund. Could you let us know so that we can get this amended for you as soon as possible? I have emailed you again for confirmation at online@obrienswine.ie Kind regards, O'Briens Team

Posted 1 year ago

“So ordered 6 bottles of the 2016 Musar as advertised and pic on the website at 42.50 a bottle. When I received the bos it was six bottles of the 2016 vintage. Not what was advertised! Then they went on to proceed to continue to the sell the 2017 vintage at the same price !!”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for you order and feedback. I am sorry for any inconvenience caused by the incorrect vintage being listed on the site. I can see that you have been in touch with our customer care team who outlined that the vintage had just changed over from 2016 to 2017. This error was updated promptly and is now corrected. Unfortunately, we had no more 2016 Chateau Musar to replace the 2017 with but you were offered the possibility of a collection and refund by us if you did not want to hold onto the wine, which you did not take up. Rest assured, that the price of the 2016 vintage and the 2017 vintage are the same and there has been no overcharge to you. I do apologise again for any disappointment caused and should you like to exchange the bottles for a refund or alternative bottles more suited to your tastes of course, we are more than happy to assist you with this at : online@obrienswine.ie Kind regards, O'Briens Team

Posted 1 year ago

“So ordered 6 bottles of the 2016 Musar as advertised and pic on the website at 42.50 a bottle. When I received the bos it was six bottles of the 2016 vintage. Not what was advertised! Then they went on to proceed to continue to the sell the 2017 vintage at the same price !!”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for you order and feedback. I am sorry for any inconvenience caused by the incorrect vintage being listed on the site. I can see that you have been in touch with our customer care team who outlined that the vintage had just changed over from 2016 to 2017. This error was updated promptly and is now corrected. Unfortunately, we had no more 2016 Chateau Musar to replace the 2017 with but you were offered the possibility of a collection and refund by us if you did not want to hold onto the wine, which you did not take up. Rest assured, that the price of the 2016 vintage and the 2017 vintage are the same and there has been no overcharge to you. I do apologise again for any disappointment caused and should you like to exchange the bottles for a refund or alternative bottles more suited to your tastes of course, we are more than happy to assist you with this at : online@obrienswine.ie Kind regards, O'Briens Team

Posted 1 year ago

“While visiting your shop at the Galway shopping centre today to make a purchase I found the gentleman at the checkout very rude. Someone should have a chat with him and let him know in the kindest way possible that it is very rude to comment on the customers shopping bag ie (would you like to put the wine in your Dunnes bag) you have there or would you like one of our wine paper bottle bags. If he wants to be a snob let him be one at home but not inflict his ignorance on us his customers.”

Helpful Report

Posted 1 year ago

“You’re useless as a marketing org.”

Helpful Report

Posted 1 year ago

“My wine for the 10th January was delivered to the wrong house . The problem has not been resolved by O'Briens as yet! My brother's postal code was supplied by me which I thought made delivery foolproof.”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Sean, Thank you for your feedback. My apologies for any inconvenience caused by the mis-delivery of your order. I can see that you have spoken to our customer care team who have been following up with DPD on your behalf. They have informed you that the driver delivered the parcel to a neighbour in number 8 rather than number 6 and that the DPD driver is going back today to retrieve and redeliver the order. If this is not resolved by the close of business today, an alternative solution will be explored. Please allow me to apologise for any inconvenience caused Kind regards, O'Briens Team

Posted 1 year ago

“Ordered a delivery for New Year’s Eve and received the order on the 04th of January. Won’t be ordering again”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your email. I am sorry that you were disappointed with the delivery time frame. Our offices and warehouse were closed for the festive period and reopened on January 2nd. This was signposted on our website and included with order confirmations that were placed in this period. Our team worked hard to get all orders out as quickly and efficiently as possible after the break and I can see that your order was delivered within 2 working days. Nevertheless, I apologise for any disappointment or inconvenience caused in relation to your New Years Celebrations. Kind regards, O'Briens Team

Posted 1 year ago

“Delivered to wrong address, so thank you gift was not received”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your review. I am so sorry to see that this was delivered to an incorrect address. I have emailed you privately so that we can get this resolved. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“This item was not delivered.”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Tim, I am so sorry to see that this order was not received. I can see that it was marked as delivered on 19/12/2023. I have messaged you privately to follow up. Kind regards, O'Briens Team

Posted 1 year ago

“One of my orders was not delivered. Topsy hawkesworth 3 morehampton lane Donnybrook Dublin 4”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Tim, I am so sorry to see that this order was not received. I can see that it was marked as delivered on 19/12/2023. I have messaged you privately to follow up. Kind regards, O'Briens Team

Posted 1 year ago

“Not good. Not delivered.”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. I am sorry to hear that your order has not been received. It was marked as delivered on 15/12/2023, please see tracking: https://tracking.dpd.ie/Home/SearchResult Please see tracking number: 877749572 I have messaged you privately to discuss this further and rectify it. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“There was no where to leave a holiday message or say who the bottle was from which caused unwanted confusion”

Helpful Report

Posted 2 years ago

$Read O\'Briens Wine Reviews$

Hi, Thank you so much for your feedback, and I'm sorry for the confusion. There is an option in the checkout to leave a gift message, however, we will take your feedback on board and see how we can make this much more visible in the future. Wishing you and yours a very merry Christmas. Kind Regards, The O'Briens Team

Posted 1 year ago

“Ordered various items for Christmas , but I received 24 cans of Guinness 0.0 instead of normal Guinness . It was my first time ordering online from O'Brens wine, although the correct Guinness was delived promptly I don't think I'll be utising your online delivery service again . The DPD courier who collected the incorrect order was blatantly rude and initially refused to pick up the box as it didn't contain a return address, I explained to him I had received no instructions from yourselves to place a return address . Eventually he took the box. Kind Regards. Jm Poinboeuf”

Helpful Report

Posted 2 years ago

“Delivered the wrong wine and won’t be using this company again.”

Helpful Report

Posted 2 years ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback and please allow me to sincerely apologise for the mix up with your order. I note that you have been in touch with our customer care team who offered to send you replacement bottles and collect the incorrect stock. I can see that this is not something you wanted to avail of. We would love to rectify this for you and can arrange the swap and re-delivery with our couriers if this is something you are open to. My sincerest apologies again for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews

Phone: