O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,502 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“While visiting your shop at the Galway shopping centre today to make a purchase I found the gentleman at the checkout very rude. Someone should have a chat with him and let him know in the kindest way possible that it is very rude to comment on the customers shopping bag ie (would you like to put the wine in your Dunnes bag) you have there or would you like one of our wine paper bottle bags. If he wants to be a snob let him be one at home but not inflict his ignorance on us his customers.”

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Posted 1 year ago

“You’re useless as a marketing org.”

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Posted 1 year ago

“My wine for the 10th January was delivered to the wrong house . The problem has not been resolved by O'Briens as yet! My brother's postal code was supplied by me which I thought made delivery foolproof.”

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Posted 1 year ago

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Hi Sean, Thank you for your feedback. My apologies for any inconvenience caused by the mis-delivery of your order. I can see that you have spoken to our customer care team who have been following up with DPD on your behalf. They have informed you that the driver delivered the parcel to a neighbour in number 8 rather than number 6 and that the DPD driver is going back today to retrieve and redeliver the order. If this is not resolved by the close of business today, an alternative solution will be explored. Please allow me to apologise for any inconvenience caused Kind regards, O'Briens Team

Posted 1 year ago

“Ordered a delivery for New Year’s Eve and received the order on the 04th of January. Won’t be ordering again”

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Posted 1 year ago

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Hi There, Thank you for your email. I am sorry that you were disappointed with the delivery time frame. Our offices and warehouse were closed for the festive period and reopened on January 2nd. This was signposted on our website and included with order confirmations that were placed in this period. Our team worked hard to get all orders out as quickly and efficiently as possible after the break and I can see that your order was delivered within 2 working days. Nevertheless, I apologise for any disappointment or inconvenience caused in relation to your New Years Celebrations. Kind regards, O'Briens Team

Posted 1 year ago

“Delivered to wrong address, so thank you gift was not received”

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Posted 1 year ago

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Hi There, Thank you for your review. I am so sorry to see that this was delivered to an incorrect address. I have emailed you privately so that we can get this resolved. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“This item was not delivered.”

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Posted 1 year ago

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Hi Tim, I am so sorry to see that this order was not received. I can see that it was marked as delivered on 19/12/2023. I have messaged you privately to follow up. Kind regards, O'Briens Team

Posted 1 year ago

“One of my orders was not delivered. Topsy hawkesworth 3 morehampton lane Donnybrook Dublin 4”

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Posted 1 year ago

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Hi Tim, I am so sorry to see that this order was not received. I can see that it was marked as delivered on 19/12/2023. I have messaged you privately to follow up. Kind regards, O'Briens Team

Posted 1 year ago

“Not good. Not delivered.”

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Posted 1 year ago

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Hi There, Thank you for your feedback. I am sorry to hear that your order has not been received. It was marked as delivered on 15/12/2023, please see tracking: https://tracking.dpd.ie/Home/SearchResult Please see tracking number: 877749572 I have messaged you privately to discuss this further and rectify it. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“There was no where to leave a holiday message or say who the bottle was from which caused unwanted confusion”

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Posted 1 year ago

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Hi, Thank you so much for your feedback, and I'm sorry for the confusion. There is an option in the checkout to leave a gift message, however, we will take your feedback on board and see how we can make this much more visible in the future. Wishing you and yours a very merry Christmas. Kind Regards, The O'Briens Team

Posted 1 year ago

“Ordered various items for Christmas , but I received 24 cans of Guinness 0.0 instead of normal Guinness . It was my first time ordering online from O'Brens wine, although the correct Guinness was delived promptly I don't think I'll be utising your online delivery service again . The DPD courier who collected the incorrect order was blatantly rude and initially refused to pick up the box as it didn't contain a return address, I explained to him I had received no instructions from yourselves to place a return address . Eventually he took the box. Kind Regards. Jm Poinboeuf”

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Posted 1 year ago

“Delivered the wrong wine and won’t be using this company again.”

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Posted 1 year ago

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Hi There, Thank you for your feedback and please allow me to sincerely apologise for the mix up with your order. I note that you have been in touch with our customer care team who offered to send you replacement bottles and collect the incorrect stock. I can see that this is not something you wanted to avail of. We would love to rectify this for you and can arrange the swap and re-delivery with our couriers if this is something you are open to. My sincerest apologies again for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Very disappointing service. Several orders placed on the same day as corporate gifts delivered to a single address. Caused chaos. Would not recommend this company. Flagged the issue to customer service who were unapologetic and neglected to understand how problematic this was.”

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Posted 1 year ago

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Hi There, Thank you for your feedback. I am so sorry that you are unhappy with the service that you received. I can see that our customer service team have been in touch with both the courier and yourself and are awaiting a reply from you to follow your query up further. We want to resolve any issues that you may be having with delivery and apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Ripped off for the black barrel Jameson. €14 more expensive than the local centra. Not a great place to shop for mainstream whiskies.”

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Posted 1 year ago

“Paid for next day delivery but, unfortunately, received no delivery. Had to chase O’Briens for the delivery. Not confident it would have been delivered without chasing. Last time I’ll buy there.”

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Posted 1 year ago

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Hi Paul, Thank you for your feedback and I am so sorry that your recent delivery experience was not up to the standard we expect for our customers. I can see that you ordered and paid for next day delivery on 10/12/2023 which you contacted our customer service about on 12/12/2023. Our customer service followed up directly and made sure this was delivered that same evening as well as refunding you for the delivery charge that you paid. Please allow me to sincerely apologise that you did not receive the service that you paid for. I also want to extend my apologies because we were not made aware of this issue so that we could contact you and have rectified this before you had to contact us. Kind regards, O'Briens Team

Posted 1 year ago

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Posted 1 year ago

“Ripped off for the black barrel Jameson. €14 more expensive than the local centra. Not a great place to shop for mainstream whiskies.”

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Posted 1 year ago

“Ordered on the 23rd Nov and order has still not arrived, today is 8th December. No notification about the delay but on checking through tracking have seen order was damaged in transit and replacement has still not arrived. Contacted O’Briens via their website contact form days ago and still no reply. Have had to buy items ordered elsewhere in the meantime. Not a happy customer.”

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Posted 1 year ago

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Hi There, Thank you for your email. I'm so sorry to hear about the damages to your order and the failing on our couriers par to report this to us. I have checked our inbox for online@obrienswine.ie and I can't see any communications from the email your order was placed under or with your name under a different email address. Of course we want to get this resolved for you urgently. I have mailed you privately to arrange a reship/refund. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Product never arrived on time and I still have not received an order due in last week. I phoned your office and asked to leave a message which I did but never got a reply.”

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Posted 1 year ago

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Hi Daniel, Thank you for your feedback. I apologise if there was any time that you could not get through to our office. I can see that our customer care team had been trying to reach you by phone and email to get missing address information for your order so that delivery could be fulfilled. Once this was received it was sent over to DPD and this has now been marked as delivered. If you have not received this order please contact online@obrienswine.ie to let our staff know. A member of the team has just reached out to you privately to confirm that this has been received. Kind regards, O'Briens Team

Posted 1 year ago

“Service not for client. You can't to correct your order. I wrote a letter to cancel order. But through 2 days they delivered and answered- sorry too late.”

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Posted 1 year ago

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Hi There, Unfortunately, our team was unable to cancel your order because it was packed for shipment with our courier. Due to the time of year, we were experiencing a high volume of customer queries which caused the delay in the response to your request. Please allow me to sincerely apologise for this and for any inconvenience caused. If you would not like to keep the order, you can exchange/return your order in any of our 34 shops free of charge. Just simply bring the stock to the desired store in resale condition along with your proof of purchase. If you scroll down to the bottom of your email confirmation you will see a returns number. Present this at the till and you will be able to avail of a refund/exchange. Kind regards, O'Briens Team

Posted 1 year ago

“I ordered 12 bottles & only revived 6 ?”

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Posted 1 year ago

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Hi Philip, I am very sorry to hear that all of your order has not arrived to you. I have emailed you privately for more information so that we can get this resolved for you. Kind regards, O'Briens Team

Posted 1 year ago

O'Briens Wine is rated 4.7 based on 6,502 reviews