O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,051 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order Still Not delivered over 1 week Since order placed”

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Posted 10 months ago

“It did not get delivered. Have complained to both you guys and DPD and heard nothing back”

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Posted 11 months ago

“The delivery was too later friends and had not been cheap ...”

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Posted 11 months ago

“You delivered it to the wrong address”

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Posted 11 months ago

“The order process and correct was fine but DPD didn't deliver it when they said they would, they then sent an email to say delivery failed even though we were at home and when I rescheduled the delivery to the next day they still left the box on our doorstep four hours later when we were no longer home. Thankfully it was still there when we got back, but it could easily have been stolen. Please ensure that DPD doesn't just drop off orders without somebody accepting them in person, there was a red label of the box saying that it should only be accepted by a person over 18 years old, clearly the delivery driver ignored this.”

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Posted 1 year ago

“Still waiting for wine two weeks after ordering . Have been on to customer service got no apology very disappointed.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Shelia We understand that a member of our customer team has been in touch with you earlier today. We sincerely apologize for the delay and for falling short of the high standards we aim to maintain. If you have any further questions or concerns, please don’t hesitate to reach out to us at 01 2693139.

Posted 1 year ago

“I placed 3 separate orders of a bottle of wine to friends with a note, only 1 got the note the others did not know where the wine came from - not impressed!”

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Posted 1 year ago

“Very unhappy customer Order delivered to wrong house I got a message saying order delivered and signed for No order I ring the delivery company They can see it was delivered to wrong house They said if I don't get order by next day ring up and tell obriens and they'll send me a new one I am the customer I paid for the order I paid for the delivery I expect to have the order at my house I should not have to ring and ring and ring to find out where my order is and what are next steps I was very lucky that the person that incorrectly got my order reached out to me Still I had to resolve myself and go and pick up the order for their house after me, the customer paying for the order and delivery Delivery companies should be held accountable and it should have been them that resolved this not me, the paying customer”

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Posted 1 year ago

“I have been shopping in O Briens for a long time and was always satisfied so it was very disappointing when I opened the Monte Real and it was dreadful This is the first time I ordered wine online”

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Posted 1 year ago

“I ordered for a delivery to my friend & neighbour but you delivered to my house in error. When I emailed you, you said you'd get this sorted but I never heard from you again so I delivered it myself. I order a lot of wine & I'll never use your company again”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi John, Thank you for your feedback. I am so sorry to hear that you have had an unsatisfactory experience. I can see that a member of our customer service team has been in touch and is following up with you directly. Kind regards, O'Briens Wine

Posted 1 year ago

“I hate reviews!”

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Posted 1 year ago

“Order never arrived due to damages and I am awaiting a refund.”

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Posted 1 year ago

“Hi, I had a problem with a wine delivery. My package arrived damaged with a bottle missing. There were fragments of glass stuck to some of the other bottles and I cut my finger on it. The courier needed to take a photo of the delivered box so he turned it so that no damage was visible before he took the photo. I reported this to O'Briens Wines. They told me to report it to the courier which I did. All I received for my trouble was a bottle of wine to replace the one that broke. I thought the valuable feedback would be worth more then that. Regards, Richard Lloyd”

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Posted 1 year ago

“The delivery of the wine took a full week which was too late for the occasion on which we had intended to use it”

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Posted 1 year ago

“? saving it!”

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Posted 1 year ago

“Hi, I got a notification today to say this order has been returned to sender as the parcel was damaged. Can you please advise on next steps?”

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Posted 1 year ago

“I nearly did not get the chance to taste it. Not for the first you delivery company did not call to my door. I was in all morning. Instead they left the box of chanpagne on the door step of a neighbour who incidently was also in and the delivery driver did not ring their door bell either. The box sat on the step for over an hour. Only the neighbour was going out when they discvered it on their door step. This is not the first time this has happened. Really not satisfied with the delivery process and this will influence my choosing to shop on line with O'Briens going forward . To answer the question below No notification of delivery time window was recieved so i dont know Was it ? it wasnt delivered to the correct address!. Overall very poor.”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Robert, Thank you for taking the time to share your experience, and I sincerely apologize for the issues you've encountered with the delivery. It's certainly not the service we aim to provide for our customers. I understand how frustrating it can be when a package is not delivered correctly, especially when you are available at home. Your feedback regarding the lack of communication from the delivery team is invaluable, and I assure you that we will take it into consideration as we seek to improve our processes. If there's anything else you'd like to discuss or if we can assist you further, please don’t hesitate to reach out directly. Kind regards, Gwyn The O'Briens Team

Posted 1 year ago

“Order never delivered due to damaged items”

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Posted 1 year ago

“Placed online order for a special occasion. It was not delivered in time.”

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Posted 1 year ago

“My order took 8 days to be delivered. I was not happy. K Little”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Katherine, I am sorry to hear your order was delayed. I will contact you directly by email to look into this further. Kind regards, Gwyn The O'Briens Team

Posted 1 year ago

O'Briens Wine is rated 4.7 based on 7,051 reviews