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O'Briens Wine Reviews

4.7 Rating 4,984 Reviews
93 %
of reviewers recommend O'Briens Wine
4.7
Based on 4,984 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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One of my orders was not delivered. Topsy hawkesworth 3 morehampton lane Donnybrook Dublin 4
Helpful Report
Posted 10 months ago
Hi Tim, I am so sorry to see that this order was not received. I can see that it was marked as delivered on 19/12/2023. I have messaged you privately to follow up. Kind regards, O'Briens Team
Posted 10 months ago
Not good. Not delivered.
Helpful Report
Posted 10 months ago
Hi There, Thank you for your feedback. I am sorry to hear that your order has not been received. It was marked as delivered on 15/12/2023, please see tracking: https://tracking.dpd.ie/Home/SearchResult Please see tracking number: 877749572 I have messaged you privately to discuss this further and rectify it. Apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 10 months ago
There was no where to leave a holiday message or say who the bottle was from which caused unwanted confusion
Helpful Report
Posted 10 months ago
Hi, Thank you so much for your feedback, and I'm sorry for the confusion. There is an option in the checkout to leave a gift message, however, we will take your feedback on board and see how we can make this much more visible in the future. Wishing you and yours a very merry Christmas. Kind Regards, The O'Briens Team
Posted 10 months ago
Ordered various items for Christmas , but I received 24 cans of Guinness 0.0 instead of normal Guinness . It was my first time ordering online from O'Brens wine, although the correct Guinness was delived promptly I don't think I'll be utising your online delivery service again . The DPD courier who collected the incorrect order was blatantly rude and initially refused to pick up the box as it didn't contain a return address, I explained to him I had received no instructions from yourselves to place a return address . Eventually he took the box. Kind Regards. Jm Poinboeuf
Helpful Report
Posted 10 months ago
Delivered the wrong wine and won’t be using this company again.
Helpful Report
Posted 10 months ago
Hi There, Thank you for your feedback and please allow me to sincerely apologise for the mix up with your order. I note that you have been in touch with our customer care team who offered to send you replacement bottles and collect the incorrect stock. I can see that this is not something you wanted to avail of. We would love to rectify this for you and can arrange the swap and re-delivery with our couriers if this is something you are open to. My sincerest apologies again for any inconvenience caused. Kind regards, O'Briens Team
Posted 10 months ago
Very disappointing service. Several orders placed on the same day as corporate gifts delivered to a single address. Caused chaos. Would not recommend this company. Flagged the issue to customer service who were unapologetic and neglected to understand how problematic this was.
Helpful Report
Posted 10 months ago
Hi There, Thank you for your feedback. I am so sorry that you are unhappy with the service that you received. I can see that our customer service team have been in touch with both the courier and yourself and are awaiting a reply from you to follow your query up further. We want to resolve any issues that you may be having with delivery and apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 10 months ago
Ripped off for the black barrel Jameson. €14 more expensive than the local centra. Not a great place to shop for mainstream whiskies.
Helpful Report
Posted 10 months ago
Paid for next day delivery but, unfortunately, received no delivery. Had to chase O’Briens for the delivery. Not confident it would have been delivered without chasing. Last time I’ll buy there.
Helpful Report
Posted 10 months ago
Hi Paul, Thank you for your feedback and I am so sorry that your recent delivery experience was not up to the standard we expect for our customers. I can see that you ordered and paid for next day delivery on 10/12/2023 which you contacted our customer service about on 12/12/2023. Our customer service followed up directly and made sure this was delivered that same evening as well as refunding you for the delivery charge that you paid. Please allow me to sincerely apologise that you did not receive the service that you paid for. I also want to extend my apologies because we were not made aware of this issue so that we could contact you and have rectified this before you had to contact us. Kind regards, O'Briens Team
Posted 10 months ago
Paid for next day delivery but, unfortunately, received no delivery. Had to chase O’Briens for the delivery. Not confident it would have been delivered without chasing. Last time I’ll buy there.
Helpful Report
Posted 10 months ago
Ripped off for the black barrel Jameson. €14 more expensive than the local centra. Not a great place to shop for mainstream whiskies.
Helpful Report
Posted 10 months ago
Ordered on the 23rd Nov and order has still not arrived, today is 8th December. No notification about the delay but on checking through tracking have seen order was damaged in transit and replacement has still not arrived. Contacted O’Briens via their website contact form days ago and still no reply. Have had to buy items ordered elsewhere in the meantime. Not a happy customer.
Helpful Report
Posted 10 months ago
Hi There, Thank you for your email. I'm so sorry to hear about the damages to your order and the failing on our couriers par to report this to us. I have checked our inbox for online@obrienswine.ie and I can't see any communications from the email your order was placed under or with your name under a different email address. Of course we want to get this resolved for you urgently. I have mailed you privately to arrange a reship/refund. Apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 10 months ago
Product never arrived on time and I still have not received an order due in last week. I phoned your office and asked to leave a message which I did but never got a reply.
Helpful Report
Posted 10 months ago
Hi Daniel, Thank you for your feedback. I apologise if there was any time that you could not get through to our office. I can see that our customer care team had been trying to reach you by phone and email to get missing address information for your order so that delivery could be fulfilled. Once this was received it was sent over to DPD and this has now been marked as delivered. If you have not received this order please contact online@obrienswine.ie to let our staff know. A member of the team has just reached out to you privately to confirm that this has been received. Kind regards, O'Briens Team
Posted 10 months ago
Service not for client. You can't to correct your order. I wrote a letter to cancel order. But through 2 days they delivered and answered- sorry too late.
Helpful Report
Posted 10 months ago
Hi There, Unfortunately, our team was unable to cancel your order because it was packed for shipment with our courier. ​ ​Due to the time of year, we were experiencing a high volume of customer queries which caused the delay in the response to your request. Please allow me to sincerely apologise for this and for any inconvenience caused. If you would not like to keep the order, you can exchange/return your order in any of our 34 shops free of charge. Just simply bring the stock to the desired store in resale condition along with your proof of purchase. If you scroll down to the bottom of your email confirmation you will see a returns number. Present this at the till and you will be able to avail of a refund/exchange. Kind regards, O'Briens Team
Posted 10 months ago
I ordered 12 bottles & only revived 6 ?
Helpful Report
Posted 11 months ago
Hi Philip, I am very sorry to hear that all of your order has not arrived to you. I have emailed you privately for more information so that we can get this resolved for you. Kind regards, O'Briens Team
Posted 11 months ago
Have not had a chance to sample it yet, as still have not received it, delivered to the wrong house and as box quite heavy, I cannot lift it, and my neighbour is elderly.
Helpful Report
Posted 11 months ago
Hi There, Thank you for your feedback. I can see that you have been in contact with our customer service team and that as you were not in when delivery took place the courier company delivered it to the house next door. Customer service offered for the courier to go back and collect it from the next door neighbour and bring it into you which they booked with DPD. Looking back on your email, I can see that you asked for this booking to be cancelled as you wanted to follow up yourself. Would you like us to get in touch with the courier to rebook this for you? Just let us know and we are more than happy to arrange this for you. Kind regards, O'Briens Team
Posted 11 months ago
The Gin was marked as delivered by the delivery company but the recipient never received it and I am getting no response from them, this was a birthday gift and completely ruined the day. I will not be ordering again for fear of this repeating.
Helpful Report
Posted 11 months ago
Hi There, Thank you for your feedback. I am sorry to hear that you have been experiencing delivery difficulties. I have checked our systems and I cannot see any communication regarding this order from your email or in relation to the order itself from another email address. Our customer care team values our customers very much and we of course want to get this resolved for you urgently. I have contacted the courier to let them know that this has not been received and asked them to follow up. I have also emailed you privately to state the same. I will let you know once I hear back. Apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 11 months ago
So disappointing- I asked for a note to be included with this as it was a gift and there was no note. I had to ring the person to see if they received the gift
Helpful Report
Posted 11 months ago
Hello, Thank you for your feedback. Although there was no gift message entered on the order, I can see that you have been in touch with our customer service team but the details of the contents of note were not outlined and so could not be updated in your order before it was shipped. Usually we can amend this up until the point that the order is packed for shipment. Please allow us to sincerely apologise for any disappointment caused as we understand the importance of a gift note. Kind regards, O'Briens Team
Posted 11 months ago
DPD left my order outside the recepion's door overnight without even bothering to ring the door bell. Result was a very wet box was discovered by the recepion next morning. Not good enough. I suggest you change your courier service provider.
Helpful Report
Posted 1 year ago
Hello, Thank you for bringing this to my attention. I know that we have spoken on the phone today and as outlined I am following this up with the courier as we expect a much higher standard for our customers. Please allow me to sincerely apologise again for any inconvenience caused by this. Kind regards, O'Briens Team
Posted 1 year ago
Ridiculously late, no communication.
Helpful Report
Posted 1 year ago
Order NOT received. DPD actually texted couriervdelivered and posted proof. It was not delivered and the "proof" was unavailable. No word since from DPD. PHONED your Dalkey store on Friday and explained DPD behaviour, said might be best if the shipment returned to store and I or anothed will pick.up. In my case I am in hospital and unable to pick up for many weeks as explained to store. Also explained that right now, delivery could only be made on a Saturday with 2-hour time window given. Declan O'Donovan
Helpful Report
Posted 1 year ago
Hi Declan, Thank you for your feedback and I am very sorry to see the delivery difficulties that you are experiencing. I have messaged you privately so that we can arrange a call together to get your order delivered to you once you are out of hospital. Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 1 year ago
O'Briens Wine is rated 4.7 based on 4,984 reviews