O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,629 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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+353 1 2693139

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O'Briens Wine 5 star review on 31st May 2026

Cobilas

O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered this for delivery. When I got notification that it was being delivered I contacted DPD to change the day as there was nobody at home. DPD still delivered, and left the wine at the front door of the house in full view of the steet. Luckily it was still there that night, but alcahol should not be left like that. I won't be getting delivery from here again.”

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Posted 6 months ago

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Hi there, We’re really sorry to hear about the delivery issue and the concern over leaving alcohol unattended. Our items are high value and restricted items. Under no circumstances should and order be left outside a property. I am glad your order was there when you arrived home, but it should have been signed for and safely delivered, not left. That’s not the experience we want for our customers. I will send feedback to our couriers to reconfirm correct delivery requirements of these restricted items and to improve future deliveries for all orders. Apologies for the poor delivery experience. Thank you for sharing your feedback so we can improve our service. Kind regards, O'Briens Wine Team

Posted 6 months ago

“The online service is dreadful. I placed my order 8 days ago with a promise to deliver within 1 to 3 working days. Tracking my order, it shows it still with O’Briens awaiting collection by the courier. Emailed O’Briens 3 days ago, no response. Sort out your logistics please”

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Posted 7 months ago

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Hi Tony, We’re sorry to hear about the delay and lack of response. Apologies for the delay in getting your order. Thank you for taking the time to speak with us today and give us an opportunity to resolve this experience for you. Kind regards, O'Briens Wine Team

Posted 7 months ago

“Range is always uninspiring, be that Wine or Spirits, in particular. Need to sort that out, the choice of products has been bad for years. Somebody's not delivering differentiation vs what you can collect in Tesco, Carry Out or even Super Valu. Bad range management for too long!”

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Posted 7 months ago

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Hi Owen Thanks for taking the time to share your feedback. I'm sorry to hear you’ve been disappointed with our range, it’s something we’re always working to evolve and improve. I’ve reached out to you privately to learn more and share some of the work we’re doing, but unfortunately the email address you provided bounced back. Feel free to get in touch at online@obrienswine.ie. I’d be happy to connect directly and continue the conversation. Grattan O'Brien O’Briens Wine

Posted 7 months ago

“Hi I ordered Prosecco for delivery a week ago and nothing has arrived. The special occasion it was meant for has been and gone. I am very disappointed. I have emailed to chase up the order, but no reply.”

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Posted 9 months ago

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Hi Jackie, We’re very sorry to hear that your Prosecco order has not arrived, especially given the special occasion you had planned. We completely understand your disappointment and sincerely apologize for any inconvenience caused. We will look into this matter right away and ensure that you receive an update via email as soon as possible. Thank you for your patience during this time. Kind regards, O'Briens Wine Team

Posted 9 months ago

“Still waiting on order.”

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Posted 9 months ago

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Hi John, We're truly sorry to hear that you're still waiting on your order. We understand how frustrating this can be, and we appreciate your patience during this time. We will investigate this matter and send you an update to your email. Kind regards, O'Briens Wine Team

Posted 9 months ago

“You sent the order to the billing address and not to my delivery address. I still haven't received my order!!! Am left chasing DPD to sort out this mess!!!!”

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Posted 10 months ago

“4 day delays in delivery”

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Posted 11 months ago

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Hi Huw, Thank you for taking the time to leave a review. We genuinely apologize for the delay in delivery that you've experienced, as we strive to provide prompt service to all our customers. We have contacted our courier regarding this order and will contact you directly for an update. Kind regards, The O'Briens Wine Team

Posted 11 months ago

“I have bought from this Chateau before and usually its great. However this year was awful, I bought it for a fathers day present and my dad said it tasted off, like rotten vinegar. Maybe skip this year.”

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Posted 1 year ago

“I still haven't received my order 9 days later despite phone calls and emails to O'briens. I was assured my order would arrive yesterday but, again, nothing arrived. Very poor.”

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Posted 1 year ago

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Hi Aine, Thank you for your feedback, and we’re very sorry again for the delay with your order. We completely understand how frustrating this was, and we appreciate you taking the time to speak with us directly so we could resolve the issue. We’re always working to improve, and your experience has been shared with the relevant teams to help ensure it doesn’t happen again. Kind regards, The O’Briens Team

Posted 1 year ago

“Terrible experience. I received a number of products I didn't order (different vintages). I was in touch with customer service who weren't particularly helpful. Still waiting for further response re how to return the products.”

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Posted 1 year ago

“My wine still hasnt been delivered!! Your couriers are one hit wonders!”

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Posted 1 year ago

“You forgot to put the message card in with the delivery which meant the recipient had to ring you to find out who sent them the gift. Pretty basic stuff to get wrong.”

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Posted 1 year ago

“Still haven't received my order up to now”

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Posted 1 year ago

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Hi Kumbulani. Sorry to hear you have not received your order. I have sent you an email with an update. Kind regards, The O'Briens Team

Posted 1 year ago

“Courier left box with wine in wrong way up And did not bother to knock”

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Posted 1 year ago

“Order Still Not delivered over 1 week Since order placed”

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Posted 1 year ago

“It did not get delivered. Have complained to both you guys and DPD and heard nothing back”

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Posted 1 year ago

“The delivery was too later friends and had not been cheap ...”

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Posted 1 year ago

“You delivered it to the wrong address”

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Posted 1 year ago

“The order process and correct was fine but DPD didn't deliver it when they said they would, they then sent an email to say delivery failed even though we were at home and when I rescheduled the delivery to the next day they still left the box on our doorstep four hours later when we were no longer home. Thankfully it was still there when we got back, but it could easily have been stolen. Please ensure that DPD doesn't just drop off orders without somebody accepting them in person, there was a red label of the box saying that it should only be accepted by a person over 18 years old, clearly the delivery driver ignored this.”

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Posted 1 year ago

“Still waiting for wine two weeks after ordering . Have been on to customer service got no apology very disappointed.”

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Posted 1 year ago

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Shelia We understand that a member of our customer team has been in touch with you earlier today. We sincerely apologize for the delay and for falling short of the high standards we aim to maintain. If you have any further questions or concerns, please don’t hesitate to reach out to us at 01 2693139.

Posted 1 year ago

O'Briens Wine is rated 4.7 based on 7,629 reviews