O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.70

4.7 Rating 4,369 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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+353 1 2693139

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O'Briens Wine 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Porta 6 delivered, not Porta 6 Reserva as ordered. Can they be replaced with the correct order? Thanks”

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Posted 2 years ago

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Hi Ciaran, Thank you for bringing the error in your order to our attention. I have emailed you in relation to this so this can be rectified and we can get the stock amended for you as soon as possible. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards O'Brien's Team

Posted 2 years ago

“Wrong Order sent”

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Posted 2 years ago

“My packages was marked as delivered but it’s now show as being returned to sender. They didn’t call the number at all and now the birthday present for my friend won’t be delivered.”

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Posted 2 years ago

“Hello, I don't know where you think you've delivered this order, but I have NOT received it. Best regards, David. +353 86 810 1011”

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Posted 2 years ago

“Very disappointed that the package I received arrived in such a poor state. The wooden case it was stored in had the lid broken. It was obvious that the damage had occurred and the broken shard stored inside the box in the hope it would just be ignored. As this was due to be a present I was extremely disappointed as I don’t have time to wait for a replacement.”

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Posted 2 years ago

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Hi Dervila, Thank you for your feedback. Please allow me to sincerely apologise for the error in your order. It is likely that this was damaged in transit which unfortunately can happen from time to time. Since you need a replacement bottle urgently I am more than happy to send out a member of staff to your address today with a new bottle. I will give you a call in regards to this I hope this has been of some help and apologies for any inconvenience caused. Kind regards O'Brien's Team

Posted 2 years ago

“Unfortunately you delivered the wrong wine. We ordered a case (12) of Chateau Remaury. (€11.95/bt) You delivered Gerard Bertrand Reserve Special (€9.95/bt)! Nice wine but not what I ordered.”

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Posted 2 years ago

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Hi Cillian, Thank you for bringing the error in your order to our attention. Please allow me to sincerely apologise for any inconvenience caused by this. I am more than happy send out the correct bottles to you with one of our own drivers and collect the unwanted stock from you. I will give you a call to arrange this. Thank you for your patience and understanding with this matter Kind regards O'Brien's Team

Posted 2 years ago

“We ordered 2 bottles of diplomatica rum and only received 1; despite delivery notice stating 2”

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Posted 2 years ago

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Hello, Thank you for your bringing this error to our attention. On behalf of O'Brien's Wine please allow me to sincerely apologise for the missing item from your order. Following your email to our inbox and our chat on the phone I have reshipped the bottle you are owed to you. I hope this has been of some help. Please don't hesitate to contact us again should you need any further assistance. All the best, O'Brien's Online

Posted 2 years ago

“Do not trust. They do not deliver.”

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Posted 2 years ago

“Wrong order delivered.”

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Posted 2 years ago

“Package dropped at front door , no signature looked for , driver did not check to see if customer was home . Very poor.”

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Posted 2 years ago

“Online order (decent bottle of whiskey) placed, and paid for on 12th June. Delivery expected 15th June. Excellent. Except….nothing has been delivered. Zilch. Tracking page says “shipped”. From Finglas. It’s only going to Bray! I cannot contact ANYONE. There is NO WAY to get a human response. Have emailed. Have messaged on FB. Have Tweeted. I understand that “things” happen, but this level of servic3 really cannot be excused.”

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Posted 2 years ago

“Not good. 4 types of wine out of 12 ordered replaced with cheaper bottles. Every one was €1.50 cheaper which I'm sure is no coincidence. One of the replacement bottles is also on sale now in which case I have been overcharged €17 without any explanation.”

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Posted 2 years ago

“Champagne for my friend Denis Geary ordered on MAY 10, in time for his 80th birthday. Although I gave a correct address which I have used for the last 20 years at least and confirmed with the government phonebook, the courier could not find it and it was returned to Stillorgan. It was now past his birthday so I cancelled the champagne and ordered wine instead, this time with the Eircode. The shipment got lost. It was resent and then the courier claimed they could not find the address though it was clearly stated on the label. The wine was finally delivered 5 weeks after the original order. This is totally unacceptable as I'm sure you'll agree. Alex, your representative did what was expected of him, the failure was clearly the fault of the courier. I was very upset that my friend had to wait so long for his gift, way past his birthday. I do not want anything from you but you could at least phone Denis Geary 058 59121 and apologise. I would also expect a responsible company like yours to offer him something more concrete by way of apology. Thank you, Dr. Alan Thomas”

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Posted 2 years ago

“Very disappointing. Was told by Ashbourne store delivery would be Saturday.. it came on Tuesday when event had passed. Will never buy from you again.. not at all customer friendly”

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Posted 3 years ago

“It took 9 days for them to get it delivered. I did multiple followups every single day. If you want to gift someone, please don’t order from here”

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Posted 3 years ago

“i ordered 2 bottles of sexton whiskey to be delivered only one was, i was still charged for 2!”

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Posted 3 years ago

“Delivery very slow. It took four days to arrive.”

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Posted 3 years ago

“Boxes for the whiskey bottles were damaged as they were forced into a holder for a bottle and not a box. So the wrong packaging was used. Very disappointed as I am a collector and it has now been devalued as the box in no more good.”

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Posted 3 years ago

“Hi, The Bollinger was not in the boxes- is this to come separately?”

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Posted 3 years ago

“This is not a review of the wine but of the delivery experience... Having been informed by DPD that the order would be delivered around lunchtime today (07.04.2021), I was phoned at 1.45pm by a neighbour living about 0.5miles away asking if I had ordered a package from O'Brien's which had been dropped (literally) outside their house without any contact from the courier. She subsequently delivered the package to me. In the meantime I had called DPD Galway and explained the delivery experience. The person I spoke with acknowledged that this was unacceptable and apologised on behalf of the company, and said that she would 1) call the courier and 2) inform a manager. She particularly acknowledged that it is unacceptable to leave a package containing alcohol in an unsupervised public place, which could be accessed by children or young people. I acknowledge that we live in a remote location and that the eircode map is misleading, but my mobile phone number was attached to the order, I was at home at the time of delivery and I could easily have advised the courier of our location had he phoned me. Eoin Keenan”

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Posted 3 years ago

O'Briens Wine is rated 4.7 based on 4,369 reviews