Name: O'Briens Wine
Rating: 4.74

“Very disappointing service. Several orders placed on the same day as corporate gifts delivered to a single address. Caused chaos. Would not recommend this company. Flagged the issue to customer service who were unapologetic and neglected to understand how problematic this was.”

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Posted 2 years ago

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Hi There, Thank you for your feedback. I am so sorry that you are unhappy with the service that you received. I can see that our customer service team have been in touch with both the courier and yourself and are awaiting a reply from you to follow your query up further. We want to resolve any issues that you may be having with delivery and apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 2 years ago

“Ripped off for the black barrel Jameson. €14 more expensive than the local centra. Not a great place to shop for mainstream whiskies.”

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Posted 2 years ago

“Paid for next day delivery but, unfortunately, received no delivery. Had to chase O’Briens for the delivery. Not confident it would have been delivered without chasing. Last time I’ll buy there.”

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Posted 2 years ago

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Hi Paul, Thank you for your feedback and I am so sorry that your recent delivery experience was not up to the standard we expect for our customers. I can see that you ordered and paid for next day delivery on 10/12/2023 which you contacted our customer service about on 12/12/2023. Our customer service followed up directly and made sure this was delivered that same evening as well as refunding you for the delivery charge that you paid. Please allow me to sincerely apologise that you did not receive the service that you paid for. I also want to extend my apologies because we were not made aware of this issue so that we could contact you and have rectified this before you had to contact us. Kind regards, O'Briens Team

Posted 2 years ago

“Paid for next day delivery but, unfortunately, received no delivery. Had to chase O’Briens for the delivery. Not confident it would have been delivered without chasing. Last time I’ll buy there.”

Helpful Report

Posted 2 years ago

“Ripped off for the black barrel Jameson. €14 more expensive than the local centra. Not a great place to shop for mainstream whiskies.”

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Posted 2 years ago

“Ordered on the 23rd Nov and order has still not arrived, today is 8th December. No notification about the delay but on checking through tracking have seen order was damaged in transit and replacement has still not arrived. Contacted O’Briens via their website contact form days ago and still no reply. Have had to buy items ordered elsewhere in the meantime. Not a happy customer.”

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Posted 2 years ago

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Hi There, Thank you for your email. I'm so sorry to hear about the damages to your order and the failing on our couriers par to report this to us. I have checked our inbox for online@obrienswine.ie and I can't see any communications from the email your order was placed under or with your name under a different email address. Of course we want to get this resolved for you urgently. I have mailed you privately to arrange a reship/refund. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 2 years ago

“Product never arrived on time and I still have not received an order due in last week. I phoned your office and asked to leave a message which I did but never got a reply.”

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Posted 2 years ago

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Hi Daniel, Thank you for your feedback. I apologise if there was any time that you could not get through to our office. I can see that our customer care team had been trying to reach you by phone and email to get missing address information for your order so that delivery could be fulfilled. Once this was received it was sent over to DPD and this has now been marked as delivered. If you have not received this order please contact online@obrienswine.ie to let our staff know. A member of the team has just reached out to you privately to confirm that this has been received. Kind regards, O'Briens Team

Posted 2 years ago

“Service not for client. You can't to correct your order. I wrote a letter to cancel order. But through 2 days they delivered and answered- sorry too late.”

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Posted 2 years ago

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Hi There, Unfortunately, our team was unable to cancel your order because it was packed for shipment with our courier. Due to the time of year, we were experiencing a high volume of customer queries which caused the delay in the response to your request. Please allow me to sincerely apologise for this and for any inconvenience caused. If you would not like to keep the order, you can exchange/return your order in any of our 34 shops free of charge. Just simply bring the stock to the desired store in resale condition along with your proof of purchase. If you scroll down to the bottom of your email confirmation you will see a returns number. Present this at the till and you will be able to avail of a refund/exchange. Kind regards, O'Briens Team

Posted 2 years ago

“I ordered 12 bottles & only revived 6 ?”

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Posted 2 years ago

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Hi Philip, I am very sorry to hear that all of your order has not arrived to you. I have emailed you privately for more information so that we can get this resolved for you. Kind regards, O'Briens Team

Posted 2 years ago

“Have not had a chance to sample it yet, as still have not received it, delivered to the wrong house and as box quite heavy, I cannot lift it, and my neighbour is elderly.”

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Posted 2 years ago

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Hi There, Thank you for your feedback. I can see that you have been in contact with our customer service team and that as you were not in when delivery took place the courier company delivered it to the house next door. Customer service offered for the courier to go back and collect it from the next door neighbour and bring it into you which they booked with DPD. Looking back on your email, I can see that you asked for this booking to be cancelled as you wanted to follow up yourself. Would you like us to get in touch with the courier to rebook this for you? Just let us know and we are more than happy to arrange this for you. Kind regards, O'Briens Team

Posted 2 years ago

“The Gin was marked as delivered by the delivery company but the recipient never received it and I am getting no response from them, this was a birthday gift and completely ruined the day. I will not be ordering again for fear of this repeating.”

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Posted 2 years ago

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Hi There, Thank you for your feedback. I am sorry to hear that you have been experiencing delivery difficulties. I have checked our systems and I cannot see any communication regarding this order from your email or in relation to the order itself from another email address. Our customer care team values our customers very much and we of course want to get this resolved for you urgently. I have contacted the courier to let them know that this has not been received and asked them to follow up. I have also emailed you privately to state the same. I will let you know once I hear back. Apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 2 years ago

“So disappointing- I asked for a note to be included with this as it was a gift and there was no note. I had to ring the person to see if they received the gift”

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Posted 2 years ago

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Hello, Thank you for your feedback. Although there was no gift message entered on the order, I can see that you have been in touch with our customer service team but the details of the contents of note were not outlined and so could not be updated in your order before it was shipped. Usually we can amend this up until the point that the order is packed for shipment. Please allow us to sincerely apologise for any disappointment caused as we understand the importance of a gift note. Kind regards, O'Briens Team

Posted 2 years ago

“DPD left my order outside the recepion's door overnight without even bothering to ring the door bell. Result was a very wet box was discovered by the recepion next morning. Not good enough. I suggest you change your courier service provider.”

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Posted 2 years ago

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Hello, Thank you for bringing this to my attention. I know that we have spoken on the phone today and as outlined I am following this up with the courier as we expect a much higher standard for our customers. Please allow me to sincerely apologise again for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 2 years ago

“Ridiculously late, no communication.”

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Posted 2 years ago

“Order NOT received. DPD actually texted couriervdelivered and posted proof. It was not delivered and the "proof" was unavailable. No word since from DPD. PHONED your Dalkey store on Friday and explained DPD behaviour, said might be best if the shipment returned to store and I or anothed will pick.up. In my case I am in hospital and unable to pick up for many weeks as explained to store. Also explained that right now, delivery could only be made on a Saturday with 2-hour time window given. Declan O'Donovan”

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Posted 2 years ago

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Hi Declan, Thank you for your feedback and I am very sorry to see the delivery difficulties that you are experiencing. I have messaged you privately so that we can arrange a call together to get your order delivered to you once you are out of hospital. Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 2 years ago

“The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen. My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.”

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Posted 2 years ago

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Hi Paul, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. In terms of the voice mail and email sent in by your wife I will message you privately about this. All of the weekends emails and voicemails have been looked over and I couldn't find any relating to your order. I am so sorry that you have had trouble getting through and of course we see the importance of your feedback and make a great effort to always respond to our customers. I will follow up with you this morning. Kind regards, O'Briens Team

Posted 2 years ago

“The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen. My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.”

Helpful Report

Posted 2 years ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. In terms of the voice mail and email sent in by your wife I will message you privately about this. All of the weekends emails and voicemails have been looked over and I couldn't find any relating to your order. I am so sorry that you have had trouble getting through and of course we see the importance of your feedback and make a great effort to always respond to our customers. I will follow up with you this morning. Kind regards, O'Briens Team

Posted 2 years ago

“Was unable to change first date of Beer subscription. Very disappointing. F. Hughes”

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Posted 2 years ago

“Absolutely dreadful experience recently. Didn't receive a notification that the order was shipped. One parcel of wine was completely wrong, seemed to be plucked at random from the shelves. Received no notification of what time the corrected order would be delivered. When it arrived, the driver didn't know which was the correct replacement box. Driver insisted I root through a couple of open boxes to look for "my wines". Lodged a formal complaint with management but a deafening silence on that.”

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Posted 2 years ago

“Bottle of gin was ordered on the 23rd June 2023 for a business associate as a gift , got a e mail on the 26th stating that the bottle was smashed en route , received an email today to state it will be delivered tomorrow 30/6/23. Folks a whole week to deliver a 60 quid bottle . Have a pint of cop on folks I have no problem with mistakes but surely they would have another bottle on the shelf and deliver it the next day . Won’t be using you guys again , Nadia , owner of ashford motors Ps I regularly order and have items in 2-3 days from abroad .”

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Posted 2 years ago

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Dear Nadia, Please allow me to sincerely apologise for the damages and delays to your order. While the majority of orders go out on time and efficiently delays occasionally can occur. We understand the importance of a gift and are very sorry for this inconvenience. In addition to the reship our customer service team has also refunded the delivery charge on the original order as a way of apology and a gesture of goodwill. If you need anything else please don't hesitate to get in touch. Kind regards, O'Briens Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews

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