O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 4,984 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,984 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered as a "Get well soon" present and the order took 7 days to be delivered. Very disappointing service.”

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Posted 1 year ago

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Hi Stephen, Thank you for your feedback and I am sorry that you are unhappy with our delivery timeframe. I can see that you placed your order on 01.02.2023 and that it was delivered today to the recipient. All orders generally take 2-3 working days to arrived. However, due to the bank holiday weekend our offices and warehouse close for an extended period. This and the influx of orders at this time have likely caused your order to come a bit later than usual. Please allow us to sincerely apologise for any inconvenience caused. Kind regards, O'Brien's Team

Posted 1 year ago

“Didn’t receive it ????”

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Posted 1 year ago

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Hi Eugene, Thank you for your feedback and I am so sorry to hear that you are experiencing difficulties with delivery. I have emailed you privately and contacted the courier on your behalf to see where this may have been left. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“My box was dropped and next doors house. No note in my post box. I was at home all day.”

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Posted 1 year ago

“What a farce delivered to a random house with the same number and only the local community board was on the ball the person that got it found me.i had to go out in the bad weather to retrieve it. And your care team dont work weekends at CHRISTMAS when id imagine your orders are staggering. Well to be honest you have lost me as a customer.”

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Posted 1 year ago

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Hi Carol, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. Let me give you a call to discuss this further. Kind regards, O'Brien's Team

Posted 1 year ago

“Order not delivered despite DPD saying it was....Disgusted with your delivery service and would like my order delivered at earliest”

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Posted 1 year ago

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Hi Larry, I am very sorry to hear this. Let me give you a call to discuss this further. Kind regards, O'Brien's Team

Posted 1 year ago

“Not the wine yet....Delivery was appalling. DPD deliverer rang entrance bell just once, did not wait for me to answer at the entrance pedestrian gate then as I arrived he did not look and drove off. Meantime he dropped a box of glass bottles labelled fragile over the pedestrian gate. To add insult DPD claimed in their delivery email that I had signed I would like a response to this serious complaint to declanodonovan@gmail.com.”

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Posted 1 year ago

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Hi Declan, Thank you for your email. Oh dear.. I am very sorry about your delivery experience. I will give you a call now to get this resolved. Kind regards, O'Brien's Team

Posted 1 year ago

“Wrong whiskey delivered”

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Posted 1 year ago

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Hi Fiona, Please allow me to sincerely apologise for the mix up with your order. I can see that a member of our team emailed your earlier today and we are currently in the process of getting this rectified for you. Our sincerest apologies for any inconvenience caused. Kind regards, O'Brien's Team

Posted 1 year ago

“My order was missing the wooden case for the 6 bottles of Malbec as I was planning on gifting the case of Malbec to somebody - Very disappointed”

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Posted 1 year ago

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Hi Brian, Thank you for your feedback. I have checked up on your order and unfortunately, the product ordered does not come with a wooden gift box but comes as pictured on the site with the cardboard box and is sent in transit friendly packaging: https://www.obrienswine.ie/products/vaglio-seleccion-regional-malbec-case-6 Are you local to or will you be passing by any of our stores? If you would like to pick up some gift bags for the bottles, this can be arranged. Please see our list of stores through the following link: https://www.obrienswine.ie/pages/stores Kind regards, Hannah

Posted 1 year ago

“I’m missing 24 cans from my order”

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Posted 1 year ago

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Hi Rachel, Thank you for bringing this to our attention and please allow me to sincerely apologise for any inconvenience caused. I have emailed you about this earlier this morning, when you have the chance please come back on that thread so we can resolve this as soon as possible. Kind regards, O'Brien's Team

Posted 1 year ago

“Very poor delivery service, package left outside door and doorbell rang. Could have been taken by anyone. Unacceptable not to wait until door is answered.”

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Posted 1 year ago

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Hello, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I have emailed you privately regarding this. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team

Posted 1 year ago

“Blonde waitress tonight we'll it was my first time at night. That blonde made it horrible. She doesn't service. Give napkins. Straws .. just crappy service. Very dirty place. She's just horrible. Skip her sleezy bar. People with no teeth and crappy clothes. There's better people in Wesley chapel FL. More down to earth people whom are happy to have your company and MONEY!🤣 Not going back to that dump”

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Posted 2 years ago

“When I opened my purchase there was no brochmans label on the bottle. This bottle was a birthday gift for my wife and it looks like I pulled it out of the reduced section in a shop. I can't give this as a gift the way it is and I hope ye can send me on a refund or a new bottle please.”

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Posted 2 years ago

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Hi John, Thank you for your feedback and for bringing this to our attention. I have emailed you for some additional information so that we can get to the bottom of this and rectify it as soon as possible. Kind regards, O'Briens Team

Posted 2 years ago

“The box arrived open and torn with one bottle of wine damaged with leakage and a bruised metal cork with evidence of long term seepage. I would like a replacement for the Rose Domaine L'Ostal as this bottle is damaged, has suffered leakage and the quantity is less than 70 cl. I have photos of box as delivered and I find it incredulous that either the box was originally accepted by courier in that state or that it was so damaged in transit. Please call me in connection with this order”

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Posted 2 years ago

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Hi Elizabeth, I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have emailed you personally so I can get more information about the contents and send out a reshipment to you. Kind regards, Hannah

Posted 2 years ago

“Order not received even though courier said it was delivered”

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Posted 2 years ago

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Hi Ray, Thank you for your for binging this to our attention. I am sorry to see you are experiencing difficulties with delivery. Please know that I have contacted the courier for an update and will get back to you when they respond. In the meantime please be assured that if there is any further issue with this delivery we will rectify it for you and get your order to you as soon as we can. If I can be of any further assistance please do not hesitate to contact me. Kind regards, O'Brien's Team

Posted 2 years ago

“Received wrong wine.”

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Posted 2 years ago

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Hi , I have just emailed you from our system. Please allow me to sincerely apologise for the mix up with your order. I can put up for a reship with the correct product for you and I can arrange a collection for the incorrect stock by our courier. Please not that this may be on a separate occasion to the delivery of the new product. Would this suit you? I hope this has been of some help and should you need any further assistance please don't hesitate to contact me again Kind regards O'Briens Team

Posted 2 years ago

“Wrong wine delivered”

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Posted 2 years ago

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Dear Diarmaid, Thank you for contacting us and for bringing the error in your order to our attention. Please allow me to sincerely apologise for any inconvenience caused by this. I have arranged for the team to reship the missing item (s) from your order to you as soon as possible. These will be sent to our courier for shipment. Delivery with our couriers usually takes 2-3 working days. Your new order number is as follows: SOR093960. This will generate a tracking number once it has been assigned to a courier and you will be able to trace the delivery status of your order. Our courier will also uplift the incorrect stock. This may be on a separate occasion to the delivery of the new product. Please have the stock ready for collection in its original packaging and remove all previous address labels from the box. I would like to thank you for your patience and understanding and my sincerest apologies again for any inconvenience caused. Kind regards, O'Brien's Team

Posted 2 years ago

“Tastes nice but has given me the worst acid reflux ever from a red wine. (That is on two occasions now).”

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Posted 2 years ago

“The bottom. Of the wine box is broken so rhe bottles can fall out. Can you.advize if I can exchange box at your Galway store.”

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Posted 2 years ago

“I placed my order on Tuesday 5thApril expecting it to be delivered to my uncle’s house in time for his birthday celebration on Sunday 10thApril. I am extremely disappointed to receive a text from DPD informing me that my uncle’s gift will not be delivered until Monday 11thApril. Very poor service!!”

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Posted 2 years ago

“You delivered the wrong wine. I received 12 bottles of an Italian wine instead of the Chateau Rollan de by. Can you please deliver the correct wine please?”

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Posted 2 years ago

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Hi Stephen, Thank you for getting in touch. Following our phone call this morning, we are arranging the in-store collection as requested. I hope that this has been of some help and my sincerest apologies for any inconvenience caused by the mix-up with your order. Kind regards O'Brien's Team

Posted 2 years ago

O'Briens Wine is rated 4.7 based on 4,984 reviews