Name: O'Briens Wine
Rating: 4.75

“Unfortunately,as before with regards packaging, several cans of beer were damaged and unusable. I have mentioned this to your customer service and Hannah said she would take it to the warehouse/dispatch staff. Someone hasn't listened. For 7.50 delivery charge I would expect to have the beer packed in a cardboard box. Do you just stick a delivery label on a bottle of wine? This is my 4th time of ordering from you, and my partner and a few friends have ordered as well. We won't be giving you any more of our money because of the shoddy packaging and damage to our delivery, not on the courier's part, because of your indifferent attitude to packaging of beers.”

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Posted 3 years ago

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Hello, Thank you for your feedback and for bringing this to our attention. I can see that you were speaking to our customer service team because you were concerned about a delay in update on the tracker with your recent order and that DPD were contacted by our team on your behalf for updates in relation to this. Our team was informed today that this was delivered to you in full and was not told of any damages to your order. Please allow me to sincerely apologise for any inconvenience caused. Your feedback about the packaging has been passed on and in addition will be flagged at our weekly meeting for review. In the meantime, we will email you privately to organise a solution for the undrinkable cans. Apologies once again for this unsatisfactory experience and any inconvenience caused. Kind regards, O'Briens Team

Posted 3 years ago

“I bought 6 bottles of red wine as a gift. The two Amarone wines were corked. This is the 2nd time in a row this has happened. I bought several bottles of the same Port at Christmas to be delivered to family members and the cork disintegrated on all of them. It seems to be an issue with more expensive bottles that may have been stored for longer.”

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Posted 3 years ago

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Hello, Thank you for your feedback I am sorry to hear that your wine has not arrived in the best condition. Our wine range is sourced and selected by our own wine buying team and I have forwarded your observations to them and thank you for bringing this matter to our attention. Please rest assured that I can send a replacement out to your address as soon as possible or a refund if that would suit you better. I will email you privately to arrange this Kind regards, O'Briens Team

Posted 3 years ago

“As in the past the wines were perfect however the delivery was appaling and a reason for not continuing to buy from O'Briens. The fault lies with their courrier, DPD who on the past two occasions have notified me of a delivery window but then proceeded to leave the large boxes at my front door in clear view of passer bys”

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Posted 3 years ago

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Hi Neil, I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers and require an over 18s signature on all of our parcels due to the nature of the goods that we sell. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 3 years ago

“An absolute shambles of a company that makes a mockery of the term “customer service”.”

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Posted 3 years ago

“As of now I have not recieved my order I’m full of disappointment with this service and won’t be using it again”

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Posted 3 years ago

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Hello, Thank you for your feedback and I am sorry about the difficulties that you have experienced with delivery. I can see that the reshipment that we sent to you was marked as delivered on 13/04/2023. Can you confirm the same? Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 3 years ago

“As of now I have not recieved my order I’m full of disappointment with this service and won’t be using it again”

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Posted 3 years ago

“Didn't recieve half of the order,,trying to contact a nightmare got sorted and I was ordered not asked to get the wrong delivered goods uplifted. Not one bit impressed. I have ordered before and no bother. Wouldn't be rushing back to the o'briens online in a hurry again. Very poor customer service.”

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Posted 3 years ago

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Hi Patricia, Thank you for giving us this feedback and I am sorry that you did not have a god experience with our customer service. I can see that there was a mix up with your order. This has been flagged with our warehouse so that some refresh training on picking will take place this week. I can also see that our customer service team had a call with you and an email thread and it was imperative that you had the correct wines ahead of Easter. The replacements were shipped to you and arrived on 07/04/2023 and a collection was booked for the incorrect stock. I am sorry that you were unhappy with this resolve and I will pass the feedback for review. Kind regards, O'Briens Team

Posted 3 years ago

“Nice products but O’Briens use DPD for deliveries and they are absolutely terrible: they are late, the drivers are in a rush and have rung the bell and then dumped the box on the street (no age confirmation and once in a puddle in the rain so that the box absorbed so much water it couldn’t be carried properly and moisture affected the wine labels), boxes arrive damaged (once had masses of tape rebuilding on side of box, it had clearly been dropped), they refuse to carry boxes to the house. Terrible. Go to one of the shops if you can”

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Posted 3 years ago

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Hello, Thank you for bringing this to our attention and for the kind words about our wines. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 3 years ago

“Nice products but O’Briens use DPD for deliveries and they are absolutely terrible: they are late, the drivers are in a rush and have rung the bell and then dumped the box on the street (no age confirmation and once in a puddle in the rain so that the box absorbed so much water it couldn’t be carried properly and moisture affected the wine labels), boxes arrive damaged (once had masses of tape rebuilding on side of box, it had clearly been dropped), they refuse to carry boxes to the house. Terrible. Go to one of the shops if you can”

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Posted 3 years ago

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Hello, Thank you for your feedback. I am so sorry to hear about your unsatisfactory experience with our courier. We require an over 18s signature on all of our deliveries and expect them to be delivered into the hands of our customers due to the nature of the goods that we trade with. We strive for a much higher standard for our customers than this. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 3 years ago

“An absolute shambles of a company that makes a mockery of the term “customer service”.”

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Posted 3 years ago

“Not delivered again Where is it Recurrent unresolved issue”

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Posted 3 years ago

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Hi Ian, Thank you for your review. I am sorry to hear that you are experiencing difficulties with delivery. I have emailed you just now to get your order number and get to the bottom of this for you. Kind regards, O'Briens Team

Posted 3 years ago

“Ordered as a "Get well soon" present and the order took 7 days to be delivered. Very disappointing service.”

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Posted 3 years ago

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Hi Stephen, Thank you for your feedback and I am sorry that you are unhappy with our delivery timeframe. I can see that you placed your order on 01.02.2023 and that it was delivered today to the recipient. All orders generally take 2-3 working days to arrived. However, due to the bank holiday weekend our offices and warehouse close for an extended period. This and the influx of orders at this time have likely caused your order to come a bit later than usual. Please allow us to sincerely apologise for any inconvenience caused. Kind regards, O'Brien's Team

Posted 3 years ago

“Didn’t receive it ????”

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Posted 3 years ago

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Hi Eugene, Thank you for your feedback and I am so sorry to hear that you are experiencing difficulties with delivery. I have emailed you privately and contacted the courier on your behalf to see where this may have been left. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 3 years ago

“My box was dropped and next doors house. No note in my post box. I was at home all day.”

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Posted 3 years ago

“What a farce delivered to a random house with the same number and only the local community board was on the ball the person that got it found me.i had to go out in the bad weather to retrieve it. And your care team dont work weekends at CHRISTMAS when id imagine your orders are staggering. Well to be honest you have lost me as a customer.”

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Posted 3 years ago

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Hi Carol, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. Let me give you a call to discuss this further. Kind regards, O'Brien's Team

Posted 3 years ago

“Order not delivered despite DPD saying it was....Disgusted with your delivery service and would like my order delivered at earliest”

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Posted 3 years ago

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Hi Larry, I am very sorry to hear this. Let me give you a call to discuss this further. Kind regards, O'Brien's Team

Posted 3 years ago

“Not the wine yet....Delivery was appalling. DPD deliverer rang entrance bell just once, did not wait for me to answer at the entrance pedestrian gate then as I arrived he did not look and drove off. Meantime he dropped a box of glass bottles labelled fragile over the pedestrian gate. To add insult DPD claimed in their delivery email that I had signed I would like a response to this serious complaint to declanodonovan@gmail.com.”

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Posted 3 years ago

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Hi Declan, Thank you for your email. Oh dear.. I am very sorry about your delivery experience. I will give you a call now to get this resolved. Kind regards, O'Brien's Team

Posted 3 years ago

“Wrong whiskey delivered”

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Posted 3 years ago

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Hi Fiona, Please allow me to sincerely apologise for the mix up with your order. I can see that a member of our team emailed your earlier today and we are currently in the process of getting this rectified for you. Our sincerest apologies for any inconvenience caused. Kind regards, O'Brien's Team

Posted 3 years ago

“My order was missing the wooden case for the 6 bottles of Malbec as I was planning on gifting the case of Malbec to somebody - Very disappointed”

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Posted 3 years ago

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Hi Brian, Thank you for your feedback. I have checked up on your order and unfortunately, the product ordered does not come with a wooden gift box but comes as pictured on the site with the cardboard box and is sent in transit friendly packaging: https://www.obrienswine.ie/products/vaglio-seleccion-regional-malbec-case-6 Are you local to or will you be passing by any of our stores? If you would like to pick up some gift bags for the bottles, this can be arranged. Please see our list of stores through the following link: https://www.obrienswine.ie/pages/stores Kind regards, Hannah

Posted 3 years ago

“I’m missing 24 cans from my order”

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Posted 3 years ago

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Hi Rachel, Thank you for bringing this to our attention and please allow me to sincerely apologise for any inconvenience caused. I have emailed you about this earlier this morning, when you have the chance please come back on that thread so we can resolve this as soon as possible. Kind regards, O'Brien's Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews

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