O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,502 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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+353 1 2693139

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Received wrong wine.”

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Posted 3 years ago

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Hi , I have just emailed you from our system. Please allow me to sincerely apologise for the mix up with your order. I can put up for a reship with the correct product for you and I can arrange a collection for the incorrect stock by our courier. Please not that this may be on a separate occasion to the delivery of the new product. Would this suit you? I hope this has been of some help and should you need any further assistance please don't hesitate to contact me again Kind regards O'Briens Team

Posted 3 years ago

“Wrong wine delivered”

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Posted 3 years ago

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Dear Diarmaid, Thank you for contacting us and for bringing the error in your order to our attention. Please allow me to sincerely apologise for any inconvenience caused by this. I have arranged for the team to reship the missing item (s) from your order to you as soon as possible. These will be sent to our courier for shipment. Delivery with our couriers usually takes 2-3 working days. Your new order number is as follows: SOR093960. This will generate a tracking number once it has been assigned to a courier and you will be able to trace the delivery status of your order. Our courier will also uplift the incorrect stock. This may be on a separate occasion to the delivery of the new product. Please have the stock ready for collection in its original packaging and remove all previous address labels from the box. I would like to thank you for your patience and understanding and my sincerest apologies again for any inconvenience caused. Kind regards, O'Brien's Team

Posted 3 years ago

“Tastes nice but has given me the worst acid reflux ever from a red wine. (That is on two occasions now).”

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Posted 3 years ago

“The bottom. Of the wine box is broken so rhe bottles can fall out. Can you.advize if I can exchange box at your Galway store.”

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Posted 3 years ago

“I placed my order on Tuesday 5thApril expecting it to be delivered to my uncle’s house in time for his birthday celebration on Sunday 10thApril. I am extremely disappointed to receive a text from DPD informing me that my uncle’s gift will not be delivered until Monday 11thApril. Very poor service!!”

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Posted 3 years ago

“You delivered the wrong wine. I received 12 bottles of an Italian wine instead of the Chateau Rollan de by. Can you please deliver the correct wine please?”

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Posted 3 years ago

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Hi Stephen, Thank you for getting in touch. Following our phone call this morning, we are arranging the in-store collection as requested. I hope that this has been of some help and my sincerest apologies for any inconvenience caused by the mix-up with your order. Kind regards O'Brien's Team

Posted 3 years ago

“Thank you for this service but I will not be doing it again as it took 4 days to deliver and delivery cost ~ 8 euro. I would not want to be too thirsty! All else good though, thank you, Brian.”

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Posted 3 years ago

“Order was left at my front door, left there all day until I got home at 6pm Very poor”

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Posted 3 years ago

“Only 5 out of 17 bottles delivered but no update given”

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Posted 3 years ago

“13 Bottles ordered and paid for but only 12 received. This is so annoying.”

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Posted 3 years ago

“Case of wine dumped outside front door by UPS a day earlier than tracking suggested, no attempt at contact despite number on label, left there over 18 hours despite UPS promising to pick it up for safety, no attempt to check id which is a legal requirement in alcohol sales, o browns customer service made no attempt to rectify the situation. Same delivery guy arrives next day, again a day earlier than UPS tracking suggested, again no attempt to contact and would have dumped that case also except we were lucky enough to be at home, driver no clue about need to check for over 18 I’d, no apologies for lack of respect for our delivery. Again no response from O browns, last time I’ll order from them”

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Posted 3 years ago

“The Christmas Pack was not included in the delivery”

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Posted 3 years ago

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Hi Margaret I am so sorry to hear that, we will look into this and give you a call today with an update on the delivery. Take Care Holly

Posted 3 years ago

“Just received an e mail to say wine was delivered but nothing has been received Order no so - 5224020 Tracking no 857262413 Could you advise when I should receive my order thanks Caroline”

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Posted 3 years ago

“Delivered to another house 3 miles away.”

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Posted 3 years ago

“Porta 6 delivered, not Porta 6 Reserva as ordered. Can they be replaced with the correct order? Thanks”

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Posted 3 years ago

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Hi Ciaran, Thank you for bringing the error in your order to our attention. I have emailed you in relation to this so this can be rectified and we can get the stock amended for you as soon as possible. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards O'Brien's Team

Posted 3 years ago

“Wrong Order sent”

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Posted 3 years ago

“My packages was marked as delivered but it’s now show as being returned to sender. They didn’t call the number at all and now the birthday present for my friend won’t be delivered.”

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Posted 4 years ago

“Hello, I don't know where you think you've delivered this order, but I have NOT received it. Best regards, David. +353 86 810 1011”

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Posted 4 years ago

“Very disappointed that the package I received arrived in such a poor state. The wooden case it was stored in had the lid broken. It was obvious that the damage had occurred and the broken shard stored inside the box in the hope it would just be ignored. As this was due to be a present I was extremely disappointed as I don’t have time to wait for a replacement.”

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Posted 4 years ago

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Hi Dervila, Thank you for your feedback. Please allow me to sincerely apologise for the error in your order. It is likely that this was damaged in transit which unfortunately can happen from time to time. Since you need a replacement bottle urgently I am more than happy to send out a member of staff to your address today with a new bottle. I will give you a call in regards to this I hope this has been of some help and apologies for any inconvenience caused. Kind regards O'Brien's Team

Posted 4 years ago

“Unfortunately you delivered the wrong wine. We ordered a case (12) of Chateau Remaury. (€11.95/bt) You delivered Gerard Bertrand Reserve Special (€9.95/bt)! Nice wine but not what I ordered.”

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Posted 4 years ago

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Hi Cillian, Thank you for bringing the error in your order to our attention. Please allow me to sincerely apologise for any inconvenience caused by this. I am more than happy send out the correct bottles to you with one of our own drivers and collect the unwanted stock from you. I will give you a call to arrange this. Thank you for your patience and understanding with this matter Kind regards O'Brien's Team

Posted 4 years ago

O'Briens Wine is rated 4.7 based on 6,502 reviews