O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,502 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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+353 1 2693139

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered and paid for Hennessey VSOP but Remy Martin delivered. Very disappointed as this was a birthday gift.”

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Posted 4 years ago

“My rating above has nothing to do with your wine. Please refer to email which I have sent this afternoon to DPD and which I have copied to O'Briens. I have now collected the wine and I am sure it will be fine but the experience with DPD has been totally unsatisfactory. I have also been frustrated in my efforts to make contact with O'Briens, which I tried to do when I was unable to contact DPD. I dialled 01 2693139 and 0850 269 777 a number of times but was unable to talk to a real person about my problem.”

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Posted 4 years ago

“We are extremely annoyed. We know there are new payment arrangements by the banks because of fraud, nevertheless your website in this context is not up to speed for customers who are older. You asked for a phone number and we submitted the number of the recipient of the gift,believing it was for delivery instructions. When we were transferred to the payment site, the payment was rejected because the number didn't relate to us. The recipient was texted and believing it was a scam, had to cancel his credit card. Very embarrassing for us as the cost of the gift was probably made known. Kind regards Patrick n Rose Mc Glynn”

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Posted 4 years ago

“Horrendous online experience”

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Posted 4 years ago

“I have sent two emails to O'briens about my delivery this time to Ireland . Last time by DPD took 2 days, by UPS 5 days and to try and justify it UPS said tried to deliver. Not so, I was talking to the postman then and 7 CCTV cameras also did not see casper the ghost. Truth is UPS only deliver when they can make multiple drops, making it worthwhile for them. They are useless! Sadly, I have told O'briens never again.”

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Posted 4 years ago

“Received order box in disrepair, have emailed about replacement as product is worthless now. Package was negligently packaged, the damage was inevitable as a result. Very disappointed and hope the matter will be resolved and I will receive a replacement box for the product.”

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Posted 4 years ago

“Hi, This supposed to be a gift and instead of receiving the box from the order with 2 glasses and a message, it was delivered just the bottle of whiskey in a round case. Very disappointed :(”

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Posted 4 years ago

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Dear Sir, Our sincerest apologies for the mistake in your order, it looks like a genuine mispick in the warehouse. A member of our customer care team will be in contact shortly to rectify this mistake. Kindest Regards, O'Briens Wine Online Team.

Posted 4 years ago

“It’s not arrived.”

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Posted 4 years ago

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Dear Sam, Thank you for your order and my sincerest apologies for the delay with delivery. A member of our Customer Care team will contact you immediately to rectify this. Kind Regards, The O'Briens Wine Online Team.

Posted 4 years ago

“My order is not complete. This is very unsatisfactory.”

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Posted 4 years ago

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Dear Mary, very sorry for the issues with your order. Very often parcels can become separated in transit with our couriers, but please email online@obrienswine.ie and a member of our Web Team will be in contact with you shortly to address your problem. Kind Regards.

Posted 4 years ago

“All items were not received - missing items were Lagunitas Daytime 35.5cl Can 4 pack and is proving difficult to contact O' Briens. The O'Briens invoice/delivery docket received indicated "0" quantity for this item yet the order online stated fulfilled and I was charged even though your own invoicing system recognised you had not supplied the item.”

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Posted 4 years ago

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Dear Stephen. We are very sorry for the mixup with your order. A member of our Web Team will be in touch with you ASAP to rectify the matter. Kindest Regards, The O'Briens Wine Custoemr Care Team.

Posted 4 years ago

“You sent me 36 bottles of the wrong wine. You need to come take it back and replace it with what I ordered .”

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Posted 4 years ago

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Dear Colm, very sorry for the mix up with your order- it looks like a genuine picking mistake. A member of our Web Team will be in contact with you shortly to rectify the situation. Apologies once again, the O'Briens Customer Care Team.

Posted 4 years ago

“This is the worst website ever experienced”

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Posted 4 years ago

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Dear Philip. We are sorry for your frustrations with out website. If you would like to contact us on online@obrienswine.ie, a member of our Web Team will be in touch to discuss the matter? Kind Regards O'Briens Customer Care Team.

Posted 4 years ago

“the order was due to be deliver between 140pm and 2.4opm, did not arrive until 4.55pm. i had made sure to be home for that hour !”

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Posted 4 years ago

“You delivered to the wrong address!!! Please fix urgently!!”

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Posted 4 years ago

“Order has not arrived in full the 12 mixed french wine is missing”

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Posted 4 years ago

“Never received my order. My order was delivered to somewhere in Dublin not to my address in cork. Will never order again. O'Brien's Wine's have stolen over €75. from me.”

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Posted 4 years ago

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Dear Lorraine, thank you for your online order. As I explained to your partner on the phone yesterday, we are sorry for the mixup. As soon as I found out about the mistake I reshipped the products to you immediately- I can see they are in your local sorting hub already. I would like to assure you that we take full responsibility for all products until they are delivered safely to our customers. If you would like to discuss this further, please do not hesitate to contact me at online@obrienswine.ie. Have a lovely weekend, The O'Briens Wine Web Team.

Posted 4 years ago

“Re order Number: WO-5123391, Hi, I received my order today and I was very disappointed to see that what I ordered was not delivered. I ordered La Porte Du Caillou Sancerre 2016 but La Porte Du Caillou Sancerre 2019 was delivered. I opened one bottle this evening to taste but it is not at all as good as the 2016 year. I wish to return the 4 remaining bottles and please replace them with what I ordered. Kind regards, Marian Manning.”

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Posted 4 years ago

“I didn't receive the full order and Already contacted support about this! Only got 6 bottles out of 18 that I have ordered.”

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Posted 4 years ago

“Order was delivered to the incorrect address. Very disappointing”

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Posted 4 years ago

“The delivery was not done to my address , I got a call from Powercity in Sallynogin to tell me DPD dropped the package in their address by mistake... if it wasn't for the honesty of guy in Powercity my wine would have been lost!!!!!”

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Posted 4 years ago

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Dear Andrea, I am very sorry for the manner of the delivery of your wines. This is not the service we expect our couriers to deliver but I assure you we take full responsibility for the wines until they reach our customers safely, so would not have left you short with your order. In saying that, we apologise once again for the inconvenience this caused you- a member of our web team will be in touch with you shortly to discuss. The O'Briens Customer Care Team.

Posted 4 years ago

O'Briens Wine is rated 4.7 based on 6,502 reviews