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O'Briens Wine Reviews

4.8 Rating 8,024 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
4,040
 Metrics Info
4.8
Based on 8,024 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Never received my order. My order was delivered to somewhere in Dublin not to my address in cork. Will never order again. O'Brien's Wine's have stolen over €75. from me.”
Helpful Report
Posted 6 years ago
Dear Lorraine, thank you for your online order. As I explained to your partner on the phone yesterday, we are sorry for the mixup. As soon as I found out about the mistake I reshipped the products to you immediately- I can see they are in your local sorting hub already. I would like to assure you that we take full responsibility for all products until they are delivered safely to our customers. If you would like to discuss this further, please do not hesitate to contact me at online@obrienswine.ie. Have a lovely weekend, The O'Briens Wine Web Team.
Posted 6 years ago
Marian Manning
Verified Buyer
“Re order Number: WO-5123391, Hi, I received my order today and I was very disappointed to see that what I ordered was not delivered. I ordered La Porte Du Caillou Sancerre 2016 but La Porte Du Caillou Sancerre 2019 was delivered. I opened one bottle this evening to taste but it is not at all as good as the 2016 year. I wish to return the 4 remaining bottles and please replace them with what I ordered. Kind regards, Marian Manning.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I didn't receive the full order and Already contacted support about this! Only got 6 bottles out of 18 that I have ordered.”
Helpful Report
Posted 6 years ago
Danusia Emeljanow
Verified Buyer
“Order was delivered to the incorrect address. Very disappointing”
Helpful Report
Posted 6 years ago
Andrea Simeoni
Verified Buyer
“The delivery was not done to my address , I got a call from Powercity in Sallynogin to tell me DPD dropped the package in their address by mistake... if it wasn't for the honesty of guy in Powercity my wine would have been lost!!!!!”
Helpful Report
Posted 6 years ago
Dear Andrea, I am very sorry for the manner of the delivery of your wines. This is not the service we expect our couriers to deliver but I assure you we take full responsibility for the wines until they reach our customers safely, so would not have left you short with your order. In saying that, we apologise once again for the inconvenience this caused you- a member of our web team will be in touch with you shortly to discuss. The O'Briens Customer Care Team.
Posted 6 years ago
Ted Farrell
Verified Buyer
“DELIVERY INCOMPLETE. 30964 RIOJA JOURNEY 12 BOTTLES MIXED CASE WAS NOT DELIVERED. PLEASE CONTACT ME ASAP AT 087 4181511 THANK YOU TED FARRELL”
Helpful Report
Posted 6 years ago
Dear Ted, Thank you for your feedback and apologies all of your delivery was not made together. Parcels can often become separated in our courier's sorting hub and be delivered separately. A member of our web team will be in touch with you shortly to resolve this matter. Apologies once again for the inconvenience. The O'Briens Customer Care Team.
Posted 6 years ago
Patrick G Byrne
Verified Buyer
“I still have not received my order.”
Helpful Report
Posted 6 years ago
Dear Patrick, Very sorry for your delayed order. A member of our customer service team will contact you immediately. Kind Regards.
Posted 6 years ago
Karen Cahill
Verified Buyer
“Only half of order delivered”
Helpful Report
Posted 6 years ago
Dear Karen. Very sorry for the mistake- someone from our customer care team will be in contact immediately.
Posted 6 years ago
Barry Willaims
Verified Buyer
“I was sent 5 bottles of gran Reserva and 6 Torres. There was a bottle of monastrell that I did not order. Very disappointing. I expect to get what I paid for. Barry Williams”
Helpful Report
Posted 6 years ago
Dear Barry, We are very sorry for that- it looks like genuine mistake at packing. Someone from the Web Team will be in touch shortly to rectify the matter. Kind Regards.
Posted 6 years ago
Shane Whelan
Verified Buyer
“wine not delivered after it was confirmed that there was someone at the property to accept it.”
Helpful Report
Posted 6 years ago
Marco Mandrelle
Verified Buyer
“Terrible service. Quick in taking the money Slow in replying to any query”
Helpful Report
Posted 6 years ago
Paulette Murray
Verified Buyer
“I’m still awaiting a delivery”
Helpful Report
Posted 6 years ago
Helen Thomas
Verified Buyer
“We are yet to receive our delivery, so I can’t give a positive review. The delivery was a birthday present for my husband who’s birthday is now long gone. And I have tried to no avail to get hold of customer services. I am not a happy customer.”
Helpful Report
Posted 6 years ago
Jennifer McCormick
Verified Buyer
“Arrived at my family home for Christmas to discover only a fraction of the drinks order had arrived. It's 24th Dec so am pretty annoyed.”
Helpful Report
Posted 6 years ago
Eadaoin Kelly
Verified Buyer
“Was really disappointed to receive the wrong wine in a big order, with no time to send back.”
Helpful Report
Posted 6 years ago
Callum Heatley
Verified Buyer
“Unfortunately was the worst bottle of mead I have ever tasted, maybe it was a bad bottle but unsure”
Helpful Report
Posted 6 years ago
Katelyn OSHEA
Verified Buyer
“Never received order”
Helpful Report
Posted 6 years ago
O'Briens Wine is rated 4.8 based on 8,024 reviews
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