Login
Start Free Trial Are you a business? Click Here

O'Briens Wine Reviews

4.8 Rating 8,025 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
4,044
 Metrics Info
4.8
Based on 8,025 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
Visit Website

Phone:

+353 1 2693139

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stephen Bergin
Verified Buyer
“Hi, There was 7 elevation pale ales in the delivery, not the 8 that was ordered. Will this come in the next package?”
Helpful Report
Posted 3 years ago
Pat O'Connell
Verified Buyer
“Order contents incorrect - botanical flavoured vodka delivered instead of a premium whiskey! Due to advised delays had to go to go to the store to make an exchange - defeated the whole purpose of the online order!”
Helpful Report
Posted 3 years ago
Hi Pat, Thank you for bringing this to our attention. It is my understanding that you were speaking to a member of our team earlier today and that you arranged to exchange in store as it suited you better since you were going out of town. However, if you would prefer to have the correct bottle reshipped to you and collection of the incorrect stock, this can also be arranged. I will email you privately to outline the same. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Brien's Team
Posted 3 years ago
Anonymous
Verified Buyer
“Driver left the package outside my door, indicated that I’d signed for it but I hadn’t. The package was at risk from damage or theft”
Helpful Report
Posted 3 years ago
Hello, Thank you for bringing this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. I have emailed you privately in relation to this. Kind regards, O'Brien's Team
Posted 3 years ago
Anonymous
Verified Buyer
“I placed an order on Thursday hoping to have it delivered for a gathering on Saturday but order didn’t arrive to Monday. Definitely must easier and quicker to pop in to the shop!”
Helpful Report
Posted 4 years ago
Dear Customer, I am sorry that you were not satisfied with the delivery time frame All orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2- 3 working days to complete, this does not include weekends or national holidays. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. Kind regards, ​ O'Briens Team
Posted 4 years ago
Ruth Fagan
Verified Buyer
“Delivery was slow, placed the order on 7/7 and only arrived today 14/7 just in time for the event we ordered it for. If delivered any later we would have had to repurchase elsewhere.”
Helpful Report
Posted 4 years ago
Hi Ruth, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. Our deliveries should arrive in 2-3 working days so this is not something that we find acceptable. I have emailed you privately in relation to this and will be following this up with the courier. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team
Posted 4 years ago
Mike Keady
Verified Buyer
“I received 6 wrong bottles of wine out of my order of 15”
Helpful Report
Posted 4 years ago
Hi Mike, Thank you for bringing this error to our attention. Please allow me to sincerely apologise for any inconvenience caused by the error with your order. I have emailed you so that this can be rectified as soon as possible. Kind regards O'Brien's Team
Posted 4 years ago
Anonymous
Verified Buyer
“Still awaiting full delivery even though email say delivery is completed ?”
Helpful Report
Posted 4 years ago
Frances Collins
Verified Buyer
“Wrong item delivered.”
Helpful Report
Posted 4 years ago
Patricia Hannon
Verified Buyer
“Very fast delivery. Package was open and luckily no breakages though. Internal packaging loosened.”
Helpful Report
Posted 5 years ago
Henry Phillips
Verified Buyer
“I did not receive the three bottles of Júlia Florista Branco. Instead there were three bottles of Wildflower Sauvingnon Blanc from Romania. What can you do to replace these with what I actually ordered.”
Helpful Report
Posted 5 years ago
Pat Croke
Verified Buyer
“The order was left under a window at the front of the house and a note left in the the door saying that is where it was. Normally it is left in the Porch and they knock on the door. We are not sure how long it was there but there would have been teenage children passing the house. This is irresponsible delivery of alcohol.”
Helpful Report
Posted 5 years ago
Mary Ruth Fallon
Verified Buyer
“The delivery has been made. Unfortunately it is not what I ordered which is twice the price. The French Classic was ordered but the Italian is what has just been delivered, Can you rectify this please or how..??? All other aspects of the order were excellent.”
Helpful Report
Posted 5 years ago
Erik O
Verified Buyer
“I was happy with the speed of delivery but the packaging for securing the bottles destroyed the boxes the limited edition whiskey came in. It was very disappointing that the whiskey was secured in boxing only meant for exposed bottles, not for whiskey that comes in a box. They were intended as gifts.”
Helpful Report
Posted 5 years ago
Susie Fagan
Verified Buyer
“I had included a gift message with this delivery but it wasn’t included. Very disappointing as this was a present asking someone to be godfather to our child.”
Helpful Report
Posted 5 years ago
Paul Hensey
Verified Buyer
“Delivery very slow. Ordered at 8am on Friday and did not receive the wine until Monday PM.”
Helpful Report
Posted 5 years ago
Bernadette Carter
Verified Buyer
“Hello the bottle of wine was a present for my brothers 50th the ordering and delivery fast. I only have one complaint based on the fact it was a present and a message was given. The presentation was embarrassing he received the one quite expensive l thought bottle of wine in a box that was for Six bottles. Which l think was very disappointing and not very nice to receive considering my bill was for postage and packaging from a shop l would have had a high regards for l will think again before using very upset and let down Bernadette carter”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“My order arrived late and I received no notification of the delivery. I order a lot of wine from you and I find of late your service is at times unreliable. Elizabeth Dunne.”
Helpful Report
Posted 5 years ago
Margaret O
Verified Buyer
“Hi, I added a gift note to this delivery and it wasn't added. Its quite disappointing as I think the champagne may have also been delivered with the receipt when I explicitly tagged it as being a gift. Disappointing gifting service.”
Helpful Report
Posted 5 years ago
Ciara Meenagh
Verified Buyer
“The wine is good but the delivery timeline is far too long. I really don't expect to wait 5 days for delivery of a box of wine when the warehouse is located 1 hour away. Really advise you to improve this turn around time.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“It took 5 days to deliver the case of wine including multiple calls to UPS. The O'Briens website did not make clear how long it would take or give options for a faster delivery. However, Lorcan was very helpful in resolving the situation.”
Helpful Report
Posted 5 years ago
O'Briens Wine is rated 4.8 based on 8,025 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request