O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.73

4.7 Rating 6,500 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 6,500 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hello the bottle of wine was a present for my brothers 50th the ordering and delivery fast. I only have one complaint based on the fact it was a present and a message was given. The presentation was embarrassing he received the one quite expensive l thought bottle of wine in a box that was for Six bottles. Which l think was very disappointing and not very nice to receive considering my bill was for postage and packaging from a shop l would have had a high regards for l will think again before using very upset and let down Bernadette carter”

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Posted 4 years ago

“My order arrived late and I received no notification of the delivery. I order a lot of wine from you and I find of late your service is at times unreliable. Elizabeth Dunne.”

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Posted 4 years ago

“Hi, I added a gift note to this delivery and it wasn't added. Its quite disappointing as I think the champagne may have also been delivered with the receipt when I explicitly tagged it as being a gift. Disappointing gifting service.”

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Posted 4 years ago

“The wine is good but the delivery timeline is far too long. I really don't expect to wait 5 days for delivery of a box of wine when the warehouse is located 1 hour away. Really advise you to improve this turn around time.”

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Posted 4 years ago

“It took 5 days to deliver the case of wine including multiple calls to UPS. The O'Briens website did not make clear how long it would take or give options for a faster delivery. However, Lorcan was very helpful in resolving the situation.”

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Posted 4 years ago

“The online tasting pack was not there: only the ancillary 4 bottles ordered??”

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Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Dermot. Thank you for your order and apologies for the confusion. To ensure there was no delay with those ancillary bottles, they were shipped from our warehouse ASAP. The John Wilson tasting pack is being made up in our warehouse and will follow shortly. It will be delivered in plenty of time for the tasting. Apologies once again for the confusion, we hope you enjoy the event. Kindest Regards, the O'Briens Wines Customer Care Team.

Posted 4 years ago

“I got the parcel but I did not sign for it as I was not contacted when it was delivered. as my eircode does not identify the exact house and often results in parcels being delivered to neighbours. It isn’t good enough to be putting neighbors in that position, especially in the current situation.”

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Posted 4 years ago

“Never again. Due to lockdown travel restrictions I decided to order on line for delivery. Ordered 30 bottles value €464 for personal consumption. Order was delivered over 2 days in three boxes and managed to leave order 2 bottles short.Then when 2 bottles were delivered by Brian he delivered to number 23 yet house number clearly visible on address label 26. So no I will go back to the store in douglas cork. At least when you could click and collect they always got it right but now it’s online it was amateurish. I gave it 2 chances and both times it was a very poor experience...would I recommend the delivery option absolutely not...”

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Posted 4 years ago

“The full order was not delivered. I have advised O'Brien's, still waiting for a full case to be delivered.....”

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Posted 4 years ago

“Hi, I have only received 1 box with 3 bottles of wine. Please advise on the other box? Thanks Mark”

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Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Mark. Sorry for the delay with the balance of your order. A member of our customer care team will be in touch with you shortly. Kind Regards, O'Briens Wine Web Team.

Posted 4 years ago

“delivery arrived outside of the hours promised and package was left on doorstep!!”

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Posted 4 years ago

“I have only received part of the order”

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Posted 4 years ago

“Regarding the above order I had to try 5 times before my credit card details were accepted? Contacted Bank of Ireland where they said that there was no problem at their side. Tried calling your head office but there is a recorded message asking for email contact only? Branch office in Cork is unaware that no one is manning the phone at head office? Otherwise the delivery was prompt.”

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Posted 5 years ago

“A little bit disappointed by the fact that a bottle of french red wine, which according to the provider was no more available, has been replaced with a bottle of rose wine. I was not contacted by the provider to verify if the change would have been accepted. I hate rose wines!”

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Posted 5 years ago

“I would have to say poor as the delivery differed from what I ordered. If there was a problem with meeting my order due to stock issues I should have been informed of this ahead of time”

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Posted 5 years ago

“The delivery address was incorrect and I had to drive to a strangers house to collect it.”

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Posted 5 years ago

“Hi Thank you for the service It's great to get the wine delivered I hope ye can continue the service Regards Edel Talbot”

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Posted 5 years ago

“Whenever you need them most - Christmas / COVID - they stop delivering beer. At all. Even if you want to buy multiple cases. Why? So they can make more profit by only delivering wine.”

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Posted 5 years ago

“I purchased a gift of two bottles of wine to be delivered to Galway on 27th Feb 2020 as a birthday. It didn’t arrive until I made a phone call to you. Same thing happened last year. I order from you every year. Not good enough”

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Posted 5 years ago

“Placed my order on 28th March. As of 8th April still waiting for delivery”

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Posted 5 years ago

O'Briens Wine is rated 4.7 based on 6,500 reviews