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O'Briens Wine Reviews

4.7 Rating 6,499 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
3,283
 Metrics Info
4.7
Based on 6,499 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Bairbre Higgins
Verified Buyer
“Wines good delivery too slow … it was for Mother’s Day - not two days after”
Helpful Report
Posted 1 year ago
Hi Bairbre, Thank you for your order and feedback. I can see that you ordered at 6.46pm on Friday 08/03/2024 and that this was delivered two working days later on 12/03/2023. All orders are dispatched in the sequence in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Our warehouse and office are closed on weekends and national holidays which is why your order arrived on the 2nd working day after it was placed. Kind regards, O'Briens Team
Posted 1 year ago
Paul
Verified Buyer
“I have been a customer of yours for a number of years and have enjoyed many of your wine offerings. Customer service has been great at times and dissapointing at others.”
Helpful Report
Posted 1 year ago
Hi Paul, Thank you for your email. I am sorry to hear that you are disappointed in the customer service that you receive some of the time. I can see that you recently contacted our customer service team to request for some canvas carrier bags to be included in your order. I note that the team explained that we don't hold these in our warehouse as they are to assist store customers in carrying their shopping home. Whereas, all online orders are packed in damage-friendly packaging. Although we don't hold them in the warehouse our staff offered to put some aside and hold them for you in your local store which you declined. I am sorry that this solution wasn't suitable and if you do still want the bags when you are next dropping by a store we would be happy to keep some for you. If there was any other customer service experience that you felt was not up to standard please let us know at : online@obrienswine.ie so that we can discuss this further Kind regards, O'Briens Team
Posted 1 year ago
Anonymous
Verified Buyer
“Shop in O’Briens a lot but have diversified in recent times. Generally I feel wines are priced realistically at sale time but not otherwise. Too many mediocre wines at €20ish or more. Also selection of French wines is limited - there are much better wines from South Burgundy for example than the ones you have persisted with. With global warming maybe try some of the less famous cote d’ors (eg the Haut Cotes or St Aubin). On the Spanish side far too much Rioja and the only R del D are overpriced and of poor quality. There’s loads more variety in Spain when you go there . Portuguese selection probably the strongest - very good and good value. I don’t drink new world wines - too sweet. Lastly it’s a pity that you don’t have any German red - can be excellent and reasonably priced.”
Helpful Report
Posted 1 year ago
Hi There, Many thanks for your thoughts and feedback. I have asked our Wine Director Lynne to give you a call back regarding this. Kind regards, O'Briens Team
Posted 1 year ago
Nick Loomes
Unverified Reviewer
“Was disappointed. Will stick with the Rinforzo.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The sur ge is splendid 👌 it really has changed the outlook on guinnes in this family and for our latter friends the pour was nailed on the head though the domage was lacking in all areas and very much disappointed my father ended up drinking some bud light and corona , my thought on it was lacking and bitter therfore I have announced to the media yhat I will be stepping away from buying from o brain's wines and will start buying from mich d o fairly wines as he has more splendid options kind regies Katie Lloyd the 7th”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“you forgot to include my card with my wishes so they did not know who sent it”
Helpful Report
Posted 1 year ago
Hi There, Thank you for your feedback. I can see that you included the note: "Merry Christmas Folks !" I am so sorry to see that your gift message was not included in your order. At times the notes can move around in transit/ slip down the side of the inserts. I can understand the importance of a gift message in an order especially for an occasion. I have flagged this with our warehouse so that they are vigilant about including the notes and to ensure they are in the top of the box where the recipient can easily access it. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 1 year ago
Aisling
Verified Buyer
“Ordered a bottle of whiskey for a christmas gift, it came upside down in the box and the box was ripped. Poor show for such an expensive bottle (€90 or so)”
Helpful Report
Posted 1 year ago
Hi Aisling, Thank you for your feedback. I can see that you ordered the Irishman Single Malt: https://www.obrienswine.ie/products/irishman-single-malt-70cl I am so sorry to hear that this did not arrive in the best condition. I have flagged this with our courier and our warehouse to ensure that this does not happen again. If it would suit you I can arrange a collection of the stock with the damaged box and replace it with a fresh bottle, let me know if this suits. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 1 year ago
Anonymous
Verified Buyer
“I phoned over not receiving e mail confirmation of order.... To say it was hard to get through is an understatement... Phone kept cutting off... Not my end... When finally got thru and explained..... I was to get call back... Did not.... Got e mail.... Would have preferred call as promised....”
Helpful Report
Posted 1 year ago
Hi There, I am so sorry that you had trouble getting through to our phones. The lines were particularly busy running up to Christmas but I have raised a ticket with our provider to do a service check on this in the New Year to ensure the calls are coming through and that everything is working properly. In addition to this, I apologise that you spoke to someone on the customer service team and did not hear back. I have reached out to you privately on email about this. Kind regards, O'Briens Team
Posted 1 year ago
Anonymous
Verified Buyer
“Delivery by courier a disaster - wine dumped in the garden and only discovered days later. This has happened several times before. Please change your courier company,”
Helpful Report
Posted 1 year ago
Hi There, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have messaged you privately to discuss further. Kind regards, Hannah
Posted 1 year ago
Anonymous
Verified Buyer
“I was disappointed that there was nothing in the boxes bar wine, no thank you card, not even a packing list for €1,000 worth of wine! Incidentally, and unrelated to the above, the guy in your Douglas store last Tuesday morning needs to learn something about customer service, he was very rude to me!”
Helpful Report
Posted 1 year ago
Hi There, Thank you for your feedback. My apologies that there was no picking sheet in your order- these are usually stuck on a label to the inside of the box. I am so sorry to hear that you were unhappy with the service that you received in one of our stores. I have reached out to you privately to discuss this further. Kind regards, O'Briens Team
Posted 1 year ago
Anonymous
Verified Buyer
“Wine good, delivery poor, left at door in rain, box soaked”
Helpful Report
Posted 1 year ago
Hi There, I am so sorry that your order was left outside rather than delivered directly to you. All of our orders require and over 18s signature and there is a label on the box stating this and stating that the contents are fragile. For a number of reasons we expect orders to be handed directly over to the recipient and we expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 1 year ago
Terry
Verified Buyer
“The wines are nice but there doesn’t seem to be any interest in customer retention. I buy almost 100 bottles and there is nothing thrown in. Will go elsewhere next year I think as this has been going on for years. Support small local shops I think”
Helpful Report
Posted 1 year ago
Hi Terry, Thank you for your feedback. I can see that you have been in touch with our customer care team. I am sorry to see that you are disappointed with our service. I have flagged your feedback with management for consideration. We do value our customers and in relation to your order, our warehouse saw it and prioritized it, packing and shipping it on the same day it was placed with delivery completed in under 48 hours from when the order was put through online. Perhaps our corporate service might suit you better when ordering next year in terms of pricing and selection. Our corporate service can be reached at b2b@obrienswine.ie Kind regards, O'Briens Team
Posted 1 year ago
Mark
Verified Buyer
“The wine was fine but your delivery was appalling. At the first attempt the driver gave us short notice and then said he couldn’t get entry. This was untrue as we have a CCTV which showed he never called. The second time the wine was delivered but the box was torn asunder. You have a problem with your delivery people. I have a picture of you want”
Helpful Report
Posted 1 year ago
Hi Mark, Thank you for your feedback and for brining this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have emailed you privately to discuss this further. Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 1 year ago
Anonymous
Verified Buyer
“Wine lovely but delivery driver dreadful ….”
Helpful Report
Posted 1 year ago
Hi There, I am sorry to hear about your delivery difficulties. I have emailed you privately to discuss this further. Apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 1 year ago
Anonymous
Verified Buyer
“Too much packaging”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Too much packaging”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Fine for a Prosecco...”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I bought the 3 month craft beer club subscription for my husband but was disappointed am sorry to say.. the beers were very unusual flavours & did not enjoy many of them.”
Helpful Report
Posted 1 year ago
Hello, Thank you for your feedback. I am sorry to hear that the beers in this months craft club were not to your tastes. All of the beers included in the subscription are carefully selected by our beers and spirits team. As these change every month hopefully the next selection might be more suited to yourself and your husband. I will pass on your feedback to let the beer team know. Kind regards, O'Briens Team
Posted 1 year ago
Anonymous
Verified Buyer
“Very happy with O’Briens, but DPD is a very poor delivery service Imans I would encourage you to find another delivery option. They are unpredictable and unreliable.”
Helpful Report
Posted 1 year ago
Hello, Thank you for your feedback. Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team
Posted 1 year ago
Anonymous
Verified Buyer
“I’m never overly impressed and I have tried many varieties! The New Zealand Marlboroughs are no different at all to the offers in the supermarkets??? I feel I’m not getting great value for my money as I always order at least a dozen bottles?”
Helpful Report
Posted 1 year ago
Hello, Thank you for your review. ​ ​I am sorry to hear our range of New Zealand Marlborough wines are not to your tastes. ​ ​Our wine range is sourced and carefully selected by our own wine-buying team who take particular care in tasting and picking the best quality wines from wineries all over the world. I have forwarded your observations to them and thank you for your feedback. ​ ​If you would like some recommendations for a different style of wine please don't hesitate to contact us at online@obrienswine.ie Kind regards, ​ ​O'Briens Team
Posted 1 year ago
O'Briens Wine is rated 4.7 based on 6,499 reviews
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