O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.70

4.7 Rating 4,369 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately i received a bottle of Tattinger instead of Whispering angel Rose? This was my first time ordering with O’Briens”

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Posted 2 years ago

“My delivery was left outside the house while we were out. This despite a big red sticker on the package insisting that the recipient be over 18 and have ID to prove it. It's difficult to tell what proof of age the doorstep gave, but apparently it was satisfactory. Eventually a neighbour spotted the package sitting in the rain and brought it in and let us know.”

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Posted 3 years ago

“Hi, one of the bottles we opened had turned and was very earthy - marques de la Concordia. We couldn’t drink it at all”

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Posted 3 years ago

“I’m afraid that my most recent delivery is missing a bottle of Champagne that I ordered and that I have had to notify O’Briens of other mistakes in deliveries on a number of occasions. I’ve never received more than I ordered though - each time it’s been less! I think more care needs to be taken with preparing the orders for dispatch. That said, the wines are very enjoyable and good value.”

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Posted 3 years ago

“Hi, this purchase was a gift for Kevins 50th Birthday. I put in a gift message and it was not in with the delivery I was very disappointed as it was a special birthday and a special message do you know what happened? I am not Kevin McCoy he was the receiver of the gift I am Joan Collins the purchaser.”

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Posted 3 years ago

“Part of my order was wrong. I have sent you an email. Thanks, Cora.”

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Posted 3 years ago

“I am very disappointed with the delivery time it took ordered and paid 31st March arrived 9th April,”

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Posted 3 years ago

“Wrong bottle of gin instead of as ordered monkey 47. Email sent re same otherwise all fine”

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Posted 3 years ago

“Quality erratic, varies from bottle to bottle”

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Posted 3 years ago

“Hi all OK except the parcel was left on door step and door bell rung. By the time I got to the door the DPD driver was back in his van.”

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Posted 3 years ago

“Hi, This is a reflection on the delivery. No one knocked the door and it was left on a chair outside the house in the bad weather”

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Posted 3 years ago

“I have been left short 4 Bottles of White wine on my order.”

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Posted 3 years ago

“I ordered a bottle of champagne on Tuesday 23rd Feb which arrived one week later (today)- I had thought that it would be possible for a Dublin delivery of one bottle to be a bit quicker than a week. No complaints on the delivery by the recipient- but I would like if the delivery could be quicker next time, as this was a congratulations gift and it ended up being quite late.”

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Posted 3 years ago

“I don’t often need to shop on line......I really like to shop BUT last Christmas I had several Christmas presents delivered through O ‘Briens Wine with excellent results. My best friend’s birthday was Feb 21st and as I could not see her this year I decided to send her some wine to celebrate. I ordered it on Feb 15th and was confident it wóuld be with her on 21st. Unfortunately, I gave the address as Scholarstown Estate instead of Park but I did supply here phone number and post code. The wine did not arrive for her birthday and was in fact delivered to someone else. ( hopefully O ‘Briens will be able to recoup this ) eventually to day , Feb 26th the wine was delivered. Thank you O’Briens .... a long journey for us both! Paula Carolan Purchaser”

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Posted 3 years ago

“Just as an FYI - the doorbell rang this morning after 8am and when we opened the door the wine box was sitting on the doorstep (in the rain) and there was no sign of the delivery person. They only rang the doorbell once and there was only 3mins between the bell ringing and the door opening max!”

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Posted 3 years ago

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Dear Katriona, thank you for your order and our sincerest apologies for the manner of delivery. This is not the service we expect for our customers. I will pass your feedback on to our couriers and ask them to remind their drivers that all parcels must be acknowledged at the address. Apologies once again. If you wish to discuss this further, please don't hesitate to send us an email- online@obrienswine.ie. Kindest Regards, the O'Briens Wines Customer Care Team.

Posted 3 years ago

“Thank you, the wines arrived today to my family which was very quick turnaround, the only disappointment was that I wrote a greeting card and it didn’t come with the package but other than that it was perfect: thanks Olive”

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Posted 3 years ago

“I am very dissatisfied with UPS, I waited all day yesterday for my package and I have no idea where is was delivered to.Please let me know where my package is because it was not delivered to my home.I am giving o Brien’s wine 3 stars because every order I place there are always issues with delivery. Regards, Mary Kelly.”

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Posted 3 years ago

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Dear Mary. Thank you for your order and sincerest apologies for the delay with delivery. A member of our customer care team will follow up with our couriers and be in contact with you shortly with an update. Kind regards, the O'Briens Wines web team.

Posted 3 years ago

“I did not get all the bottles I had ordered. I ordered 3 bottles of Borisa Rioja which was substituted with a wine not of my choice.”

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Posted 3 years ago

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Dear Margaret. Thank you for your order and apologies for the mistake. A member of our web team will be in touch with you this afternoon to rectify the error. Kind Regards, The O'Briens Wines Web Team.

Posted 3 years ago

“Hi there - we received the incorrect bottles of wine for one type of wine so two bottles were incorrect”

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Posted 3 years ago

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Dear Eileen, Our sincerest apologies for the mistake in your order. A member of our customer care team will be in contact with you immediately to rectify this mistake. Kindest Regards, the O'Briens Online Team.

Posted 3 years ago

“I’m missing part of my order . Please explain . Thanks”

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Posted 3 years ago

O'Briens Wine is rated 4.7 based on 4,369 reviews