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O'Briens Wine Reviews

4.7 Rating 7,171 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
3,582
 Metrics Info
4.7
Based on 7,171 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Anonymous
Verified Buyer
“I phoned over not receiving e mail confirmation of order.... To say it was hard to get through is an understatement... Phone kept cutting off... Not my end... When finally got thru and explained..... I was to get call back... Did not.... Got e mail.... Would have preferred call as promised....”
Helpful Report
Posted 2 years ago
Hi There, I am so sorry that you had trouble getting through to our phones. The lines were particularly busy running up to Christmas but I have raised a ticket with our provider to do a service check on this in the New Year to ensure the calls are coming through and that everything is working properly. In addition to this, I apologise that you spoke to someone on the customer service team and did not hear back. I have reached out to you privately on email about this. Kind regards, O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“Delivery by courier a disaster - wine dumped in the garden and only discovered days later. This has happened several times before. Please change your courier company,”
Helpful Report
Posted 2 years ago
Hi There, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have messaged you privately to discuss further. Kind regards, Hannah
Posted 2 years ago
Anonymous
Verified Buyer
“I was disappointed that there was nothing in the boxes bar wine, no thank you card, not even a packing list for €1,000 worth of wine! Incidentally, and unrelated to the above, the guy in your Douglas store last Tuesday morning needs to learn something about customer service, he was very rude to me!”
Helpful Report
Posted 2 years ago
Hi There, Thank you for your feedback. My apologies that there was no picking sheet in your order- these are usually stuck on a label to the inside of the box. I am so sorry to hear that you were unhappy with the service that you received in one of our stores. I have reached out to you privately to discuss this further. Kind regards, O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“Wine good, delivery poor, left at door in rain, box soaked”
Helpful Report
Posted 2 years ago
Hi There, I am so sorry that your order was left outside rather than delivered directly to you. All of our orders require and over 18s signature and there is a label on the box stating this and stating that the contents are fragile. For a number of reasons we expect orders to be handed directly over to the recipient and we expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 2 years ago
Terry
Verified Buyer
“The wines are nice but there doesn’t seem to be any interest in customer retention. I buy almost 100 bottles and there is nothing thrown in. Will go elsewhere next year I think as this has been going on for years. Support small local shops I think”
Helpful Report
Posted 2 years ago
Hi Terry, Thank you for your feedback. I can see that you have been in touch with our customer care team. I am sorry to see that you are disappointed with our service. I have flagged your feedback with management for consideration. We do value our customers and in relation to your order, our warehouse saw it and prioritized it, packing and shipping it on the same day it was placed with delivery completed in under 48 hours from when the order was put through online. Perhaps our corporate service might suit you better when ordering next year in terms of pricing and selection. Our corporate service can be reached at b2b@obrienswine.ie Kind regards, O'Briens Team
Posted 2 years ago
Mark
Verified Buyer
“The wine was fine but your delivery was appalling. At the first attempt the driver gave us short notice and then said he couldn’t get entry. This was untrue as we have a CCTV which showed he never called. The second time the wine was delivered but the box was torn asunder. You have a problem with your delivery people. I have a picture of you want”
Helpful Report
Posted 2 years ago
Hi Mark, Thank you for your feedback and for brining this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have emailed you privately to discuss this further. Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“Wine lovely but delivery driver dreadful ….”
Helpful Report
Posted 2 years ago
Hi There, I am sorry to hear about your delivery difficulties. I have emailed you privately to discuss this further. Apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“Too much packaging”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Too much packaging”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Fine for a Prosecco...”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I bought the 3 month craft beer club subscription for my husband but was disappointed am sorry to say.. the beers were very unusual flavours & did not enjoy many of them.”
Helpful Report
Posted 2 years ago
Hello, Thank you for your feedback. I am sorry to hear that the beers in this months craft club were not to your tastes. All of the beers included in the subscription are carefully selected by our beers and spirits team. As these change every month hopefully the next selection might be more suited to yourself and your husband. I will pass on your feedback to let the beer team know. Kind regards, O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“Very happy with O’Briens, but DPD is a very poor delivery service Imans I would encourage you to find another delivery option. They are unpredictable and unreliable.”
Helpful Report
Posted 2 years ago
Hello, Thank you for your feedback. Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“I’m never overly impressed and I have tried many varieties! The New Zealand Marlboroughs are no different at all to the offers in the supermarkets??? I feel I’m not getting great value for my money as I always order at least a dozen bottles?”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review. ​ ​I am sorry to hear our range of New Zealand Marlborough wines are not to your tastes. ​ ​Our wine range is sourced and carefully selected by our own wine-buying team who take particular care in tasting and picking the best quality wines from wineries all over the world. I have forwarded your observations to them and thank you for your feedback. ​ ​If you would like some recommendations for a different style of wine please don't hesitate to contact us at online@obrienswine.ie Kind regards, ​ ​O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“I’m never overly impressed and I have tried many varieties! The New Zealand Marlboroughs are no different at all to the offers in the supermarkets??? I feel I’m not getting great value for my money as I always order at least a dozen bottles?”
Helpful Report
Posted 2 years ago
Hello, Thank you for your review. ​ ​I am sorry to hear our range of New Zealand Marlborough wines are not to your tastes. ​ ​Our wine range is sourced and carefully selected by our own wine-buying team who take particular care in tasting and picking the best quality wines from wineries all over the world. I have forwarded your observations to them and thank you for your feedback. ​ ​If you would like some recommendations for a different style of wine please don't hesitate to contact us at online@obrienswine.ie Kind regards, ​ ​O'Briens Team
Posted 2 years ago
Rachel
Verified Buyer
“My purchased arrived totally wrecked. Customer care dealt with it very quickly but I had to go to the store to get a new one despite paying €7.50 for delivery. I could have saved time and money by doing this in the first place”
Helpful Report
Posted 2 years ago
Hello, I am just taking this ticket over from my colleague and I saw thread. ​ ​I have issued a refund back to your payment method for the delivery charge and apologise for any inconvenience caused. ​ Kind regards, O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“A bit slow but otherwise fine.”
Helpful Report
Posted 2 years ago
Hello, Thank you for your feedback. I am sorry to hear that you were not happy with our delivery timeframe. I can see that you placed your order on Saturday 29/06/2023 and that it was delivered on 03/06/2023. All orders are dispatched in the sequence in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Thank you for taking the time to outline your feedback, I will pass on that there is a demand for a faster delivery service. Kind regards, O'Briens Team
Posted 2 years ago
Anonymous
Verified Buyer
“One bottle was open in the box. I reported this to the customer service team. The team responded promptly. I will be refunded. All was dealt with very professionally.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“One bottle was open in the box. I reported this to the customer service team. The team responded promptly. I will be refunded. All was dealt with very professionally.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“One bottle was open in the box. I reported this to the customer service team. The team responded promptly. I will be refunded. All was dealt with very professionally.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The wine is lovely but not organic as advertised. Was that an error or deliberate. 😀🙁”
Helpful Report
Posted 2 years ago
Hello, Thank you for your email and feedback. I can see that you ordered the Guigal Cotes du Rhone: https://www.obrienswine.ie/products/guigal-cotes-du-rhone-rouge Our team has looked into this for you and we can't see where this was advertised as organic, would you mind sending on a screenshot so that we can amend this/note it for future ezines? Thank you for noting this with us. Kind regards, O'Briens Team
Posted 2 years ago
O'Briens Wine is rated 4.7 based on 7,171 reviews
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