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O'Briens Wine Reviews

4.8 Rating 8,022 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
4,040
 Metrics Info
4.8
Based on 8,022 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Maire O’Sullivan
Verified Buyer
“Order was sent to me rather than intended recipient. I altered delivery address on line but this was not sent to DPD MOS”
Helpful Report
Posted 4 years ago
Hi Maire, Thank you for your feedback. I can see that this was amended in our system to the updated address that you requested. Let me give you a call and see if we can get to the bottom of this and get it rectified for you. Kind regards, O'Brien's Team
Posted 4 years ago
Anonymous
Verified Buyer
“Still waiting for half my order”
Helpful Report
Posted 4 years ago
Hi, Thank you for your feedback I am sorry to see you are experiencing difficulties with delivery. I have emailed you and asked for more detail so that I can look into this on your behalf. In the meantime please be assured that if there is any further issue with this delivery we will rectify it for you and get your order to you as soon as we can. Kind regards, O'Briens Team
Posted 4 years ago
Anonymous
Verified Buyer
“Nice store to visit and buy. Buying online, however, is a guessing game for your delivery. We received a UPS email Friday and on Monday without any notice, UPS attempted to deliver. Missed us and we could easily have been there had they phoned or agreed a time window for delivery. We then had to go to a Parcel Motel to collect our wines. We may as well have driven to O'Briens and collected our order. Please O'Briens change to DPD, much better delivery service for your great wines. DPD text a window time of approx 1 hour duration that they will deliver allowing us customers to have a life and get about our work without missing a delivery”
Helpful Report
Posted 4 years ago
Hi , Thank you for bringing the issue that you had with your delivery to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have reached out to you on email to outline this also so that you are assured that this is being followed up. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Brien's Team Hannah
Posted 4 years ago
Anonymous
Verified Buyer
“Normally 5+ stars when you used DPD previously. DPD early notification of date and time. Excellent. Allowing for somebody to be in to receive delivery. This order was placed Thursday delivered Monday. In the past, I would normally receive order by weekend. No notification from UPS they would deliver Monday. Therefore no one at home to receive Monday's delivery. Delivered Tuesday. But no indication that it would be delivered Tuesday.”
Helpful Report
Posted 4 years ago
Dear Customer, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have also sent an email to you regarding this. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards O'Brien's Team
Posted 4 years ago
William O'Leary
Verified Buyer
“My two bottles of Pinot Grigio were not in the delivery ?!”
Helpful Report
Posted 4 years ago
Hi William, Thank you for your feedback and please allow me to sincerely apologise for the error in your order. I got your email this morning and came back to you about a reship/refund to rectify this. Please let me know which would suit you better and I will organise either immediately. Thank you for your patience and understanding with this matter. Kind regards O'Brien's Team
Posted 4 years ago
Bobby Breslin
Verified Reviewer
“Further to my earlier review I’m pleased to let you know that my uncle did receive his gift earlier today. Just in time for his celebration tomorrow (whew). Thanks for retrieving the situation. All’s well that ends well 🙂”
Helpful Report
Posted 4 years ago
Richard
Verified Reviewer
“I am interested in the Warres Otima port but it does not state anywhere how big the bottle is. Please confirm and maybe update your website”
Helpful Report
Posted 4 years ago
Jon Paul Rondeau
Verified Buyer
“Not sure if things were shipped in 2 different boxes, but I ordered 14 bottles of wine and only received 12. The box we received clearly had 2 sections of 6 slots packed over and under the bottles (can take a picture, if needed), but no other “second” box that had the additional 2 bottles. After auditing against the full list, I am missing the Emiliana Coyam Organic Red and the Segun-Manuel Savigny Goudelettes White.”
Helpful Report
Posted 4 years ago
Hi John, Thank you for contacting O'Brien's Online and bringing this error to our attention. Please allow me to sincerely apologise for any inconvenience caused by this. I have emailed you about rectifying this situation and getting the remaining bottles out to you as soon as possible. Kind regards O'Brien's Team
Posted 4 years ago
John Tritschler
Verified Buyer
“Very disappointed that the delivery was left on the doorstep without any notification of the expected delivery time.”
Helpful Report
Posted 4 years ago
Mary Conaghan
Verified Buyer
“Well a bit puzzled that I got 2 Sauvignon blanc instead of 2Rioja. ????”
Helpful Report
Posted 4 years ago
Paul Sheehan
Verified Buyer
“This was again delivered to the wrong house. The eircode on the address given precisely identifies this house on the eircide site. Google maps etc don’t and the couriers should be aware of this”
Helpful Report
Posted 4 years ago
Paula Carolan
Verified Buyer
“I ordered two Christmas presents. One was delivered in time for Christmas the other was delivered to day after many e mails and phone calls. This was disappointing . I had a similar experience last Feb having had several successful deliveries for Christmas 2020. O Briens sorted it in the end. Many thanks.”
Helpful Report
Posted 4 years ago
Margaret Moore
Verified Buyer
“I am missing one bottle of monte real I'm my delivery today when will I receive this”
Helpful Report
Posted 4 years ago
Frank Kenny
Verified Buyer
“Item arrived without any prior notice whatsoever”
Helpful Report
Posted 4 years ago
Michael Walsh
Verified Buyer
“One wine wrong sent a bonpas cite de Rhône €10.95 instead of the Rioja €12.95otherwise great service”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“The wine is a gift so I can't comment on it but I was very disappointed in the card which was with it. Could a small decorative gift card not have been attached instead of the large very drab card which I threw away as I would not give that to anyone”
Helpful Report
Posted 5 years ago
Nigel Phelan
Verified Buyer
“Arrived on time but whiskey bottle outer boxes were in poor condition and label on brandy was peeling in corner. Wouldn’t normally mind but these were bought as gifts so it is disappointing and have never had a similar issue with O’Briens in the past.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“This delivery took place on Monday 30th but I only managed to collect it today Friday 3rd September. The delivery driver left it at the wrong house over a mile from mine and in full view of passers by. Your new delivery company have up to now delivered to my door, so it must be a new driver. Can you please take this up as it's not satisfactory. John S D Madden”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Received the whiskey I ordered quickly, and easy website to use, though the birthday gift card sticker was just thrown onto the card wonky and crinkled. After spending close to €80 with you for this birthday gift, a little more care could have been taken. Looks rushed”
Helpful Report
Posted 5 years ago
Dear Customer, We are happy to hear that you were satisfied with our website and delivery time. Please allow us to sincerely apologise for the presentation of your gift card. Your feedback about this is both important and valued. I have notified the warehouse about this and they have assured me that better care will be taken in future when assembling gift cards. Should you wish to speak about this or any other matter in greater detail please don't hesitate to get in touch via online@obrienswine.ie. I hope this has been of some help, Kind regards O'Brien's Team
Posted 5 years ago
Anonymous
Verified Buyer
“Unfortunately i received a bottle of Tattinger instead of Whispering angel Rose? This was my first time ordering with O’Briens”
Helpful Report
Posted 5 years ago
O'Briens Wine is rated 4.8 based on 8,022 reviews
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