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O'Briens Wine Reviews

4.8 Rating 8,024 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
4,040
 Metrics Info
4.8
Based on 8,024 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Anonymous
Verified Buyer
“This was my first on line order due to travel restrictions. Normally I buy in store. Delivery docket did not match the actual wine in the shipment. There were substitutions which would have been fine if I had been able to review the original order / known in advance and possibly had a choice.”
Helpful Report
Posted 6 years ago
Thank you for your online order and very sorry for the mistake with your order. It sounds like a genuine mispick in the warehouse rather than a intentional swap of products. Apologies for the error. A member of our Customer Service Team will contact you this morning to rectify the matter. Apologies once again, The O'Briens Wine Web Team.
Posted 6 years ago
Patrick Hayden
Verified Buyer
“Quite satisfied with prompt delivery except bottle of Fleurie left short”
Helpful Report
Posted 6 years ago
Catherine O Brien
Verified Buyer
“My order was delivered on Friday. Unfortunately when my son opened his gift there was a bottle short. The first one listed on the invoice was not in the box. Can someone get back to me about this please. Surely If you didn’t have this particular wine you could have put in a similar replacement”
Helpful Report
Posted 6 years ago
John Reynolds
Verified Buyer
“I ordered the wine following a review in the Irish Times specifically dealing with the wine sale. The article referred to the 2016 vintage of the wine in question and the bottle displayed in the review is the same label as the OBrien’s on line offer . However the wine supplied is the 2018 vintage . I accept the online offer does not ( deliberately ?) state the vintage but the wine vintage supplied by OBriens as part of this promotion to the Irish Times is not that actually being sold in the sale and I feel O Briens have been somewhat underhand in this promotion .”
Helpful Report
Posted 6 years ago
Dear John, Apologies for your disappointment with receiving the 2018 vintage when you expected the 2016. We sent a sample to The Irish Times journalist at his request but unfortunately the vintages moved on before that article was published. We have no control over the content of the article but do apologise for the confusion it caused- we would never intentionally mislead our customers in this manner. We do display vintages on our website and the Bordeaux you purchased is noted as being the 2018 vintage, but again apologies if this was not clear. A member of our web team will email you shortly to further discuss this matter. Thank you for your feedback and your continued custom, The O'Briens Customer Care Team.
Posted 6 years ago
Niamh Mannion
Verified Buyer
“Haven’t tried the wines yet, i’m Sue they’ll be great! However the delivery service was a disappointment. Because I have an issue with my back at the moment, when the delivery person rang the bell I asked them to bring the box around to my door (I live in a gated development). They didn’t but left it on ground inside the gate.”
Helpful Report
Posted 6 years ago
Dear Niamh, I am very sorry for the disappointing manner of delivery. We would hope our couriers would be more courteous. Our apologies. Kindest Regards.
Posted 6 years ago
Bobby Henderson
Verified Buyer
“Wrong product received. I ordered a bottle of whiskey for 75 euro and received a bottle that retails for 40! I have sent an email to O’Briens’s already to complain and asking for it to be rectified.”
Helpful Report
Posted 6 years ago
Hello Bobby, Sorry for the wrong delivery. A member of our customer service team will be in touch immediately to rectify the error. Kind Regards.
Posted 6 years ago
John McGroary
Verified Buyer
“I received the incorrect product but this is now in the process of being rectified”
Helpful Report
Posted 6 years ago
Dear John. Thank you for your order and once againvour apologies for the mispick. The correct item has been dispatched and will be delivered shortly.
Posted 6 years ago
Sharon Begley
Verified Buyer
“Wine is perfect and quick turn around BUT i live in apt block and the wine is always delivered without even a text or ringing bell? so im not aware its sitting in reception, open to being stoled”
Helpful Report
Posted 6 years ago
Padraig O’Brien
Verified Buyer
“I ordered brew dog elvis juice and received punk ipa instead”
Helpful Report
Posted 6 years ago
Jennifer Smyth
Verified Buyer
“Hi I received the order this morning and the Albariño was opened and half empty. I send you some messages/photos on Instagram. Can you arrange for a new bottle to be sent out. Many thanks Jennifer”
Helpful Report
Posted 6 years ago
Anne Reynolds
Verified Buyer
“Unfortunately I have not received my order from 27th April look forward to writin a review when I receive my order”
Helpful Report
Posted 6 years ago
John O
Verified Buyer
“I have already been in contact. Communications were practically non existent. Basic info that DFD or someone had received my shipment. No explanation as to who this was. Guessed and went on their website with the Tracer number.....no such shipment. Called your Head Office plus numerous of your shops. No response. Got a mail stating ' would be delivered between 1400 and 1500 ( received this mail after 1400 on the day !! )”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Great to have the online delivery option. It would be great to be able to gift these purchases though and write a note to be included in the delivery.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I was happy with the order, quality, packaging, speed of delivery. The only thing I would like improved is the selection available on website. It would have been nice to be able to select a few different beers but it wasn't an option.”
Helpful Report
Posted 6 years ago
Alice Fennelly
Verified Buyer
“Wine and Beer well packed bit courier just left out on road outside gate didn’t even ring the buzzer to tell us it was there. What happens if someone takes it...do O’Briens replace the goods?”
Helpful Report
Posted 6 years ago
Megan Edwards
Verified Buyer
“You stock a great supply of wine, especially Italian, I just wish searching for wines I've ordered before was easier and that my loyalty points were kept updated, I keep having to follow up with you when they are not there”
Helpful Report
Posted 6 years ago
Sean Capper
Verified Buyer
“I use out of necessity to send gifts to aged parent. In reality though, prices have gone up, choice has come down and the site wouldn’t even let me use my points on this order. Reliability (of delivery and timeliness) is a plus but I am always looking at the competition and will switch when I see a better value.”
Helpful Report
Posted 6 years ago
Anne Blanchfield
Verified Buyer
“I haven’t received my wine”
Helpful Report
Posted 6 years ago
Michelle Herd
Verified Buyer
“I was impressed with the speed of service from O'Briens, but not impressed with the delivery company you use. The wine was put into the recycling bin and no note was left to tell of it's whereabouts. That really is not acceptable. If I had not been able to contact my friend, where the wine was being delivered, to let her know the timing, the bin could have been emptied along with the wine. Not good enough.”
Helpful Report
Posted 6 years ago
Ann Kehoe
Verified Buyer
“3 to 5 working days seems like an awful long time for delivery in Dublin, given florists can give same day delivery.”
Helpful Report
Posted 6 years ago
O'Briens Wine is rated 4.8 based on 8,024 reviews
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