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O'Briens Wine Reviews

4.8 Rating 8,024 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
4,040
 Metrics Info
4.8
Based on 8,024 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Oisin Creaner
Verified Buyer
“My delivery was left outside the house while we were out. This despite a big red sticker on the package insisting that the recipient be over 18 and have ID to prove it. It's difficult to tell what proof of age the doorstep gave, but apparently it was satisfactory. Eventually a neighbour spotted the package sitting in the rain and brought it in and let us know.”
Helpful Report
Posted 5 years ago
Elva OBrien
Verified Buyer
“Hi, one of the bottles we opened had turned and was very earthy - marques de la Concordia. We couldn’t drink it at all”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I’m afraid that my most recent delivery is missing a bottle of Champagne that I ordered and that I have had to notify O’Briens of other mistakes in deliveries on a number of occasions. I’ve never received more than I ordered though - each time it’s been less! I think more care needs to be taken with preparing the orders for dispatch. That said, the wines are very enjoyable and good value.”
Helpful Report
Posted 5 years ago
Kevin McCoy
Verified Buyer
“Hi, this purchase was a gift for Kevins 50th Birthday. I put in a gift message and it was not in with the delivery I was very disappointed as it was a special birthday and a special message do you know what happened? I am not Kevin McCoy he was the receiver of the gift I am Joan Collins the purchaser.”
Helpful Report
Posted 5 years ago
Cora Joyce
Verified Buyer
“Part of my order was wrong. I have sent you an email. Thanks, Cora.”
Helpful Report
Posted 5 years ago
MARIA BYRNE
Verified Buyer
“I am very disappointed with the delivery time it took ordered and paid 31st March arrived 9th April,”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Wrong bottle of gin instead of as ordered monkey 47. Email sent re same otherwise all fine”
Helpful Report
Posted 5 years ago
Anita McGlynn
Verified Buyer
“Quality erratic, varies from bottle to bottle”
Helpful Report
Posted 5 years ago
Stephen Wilson
Verified Buyer
“Hi all OK except the parcel was left on door step and door bell rung. By the time I got to the door the DPD driver was back in his van.”
Helpful Report
Posted 5 years ago
Elaine Sweeney
Verified Buyer
“Hi, This is a reflection on the delivery. No one knocked the door and it was left on a chair outside the house in the bad weather”
Helpful Report
Posted 5 years ago
Marie O
Verified Buyer
“I have been left short 4 Bottles of White wine on my order.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I ordered a bottle of champagne on Tuesday 23rd Feb which arrived one week later (today)- I had thought that it would be possible for a Dublin delivery of one bottle to be a bit quicker than a week. No complaints on the delivery by the recipient- but I would like if the delivery could be quicker next time, as this was a congratulations gift and it ended up being quite late.”
Helpful Report
Posted 5 years ago
Eithne O’ Shea
Verified Buyer
“I don’t often need to shop on line......I really like to shop BUT last Christmas I had several Christmas presents delivered through O ‘Briens Wine with excellent results. My best friend’s birthday was Feb 21st and as I could not see her this year I decided to send her some wine to celebrate. I ordered it on Feb 15th and was confident it wóuld be with her on 21st. Unfortunately, I gave the address as Scholarstown Estate instead of Park but I did supply here phone number and post code. The wine did not arrive for her birthday and was in fact delivered to someone else. ( hopefully O ‘Briens will be able to recoup this ) eventually to day , Feb 26th the wine was delivered. Thank you O’Briens .... a long journey for us both! Paula Carolan Purchaser”
Helpful Report
Posted 5 years ago
Katriona O
Verified Buyer
“Just as an FYI - the doorbell rang this morning after 8am and when we opened the door the wine box was sitting on the doorstep (in the rain) and there was no sign of the delivery person. They only rang the doorbell once and there was only 3mins between the bell ringing and the door opening max!”
Helpful Report
Posted 5 years ago
Dear Katriona, thank you for your order and our sincerest apologies for the manner of delivery. This is not the service we expect for our customers. I will pass your feedback on to our couriers and ask them to remind their drivers that all parcels must be acknowledged at the address. Apologies once again. If you wish to discuss this further, please don't hesitate to send us an email- online@obrienswine.ie. Kindest Regards, the O'Briens Wines Customer Care Team.
Posted 5 years ago
Anonymous
Verified Buyer
“Thank you, the wines arrived today to my family which was very quick turnaround, the only disappointment was that I wrote a greeting card and it didn’t come with the package but other than that it was perfect: thanks Olive”
Helpful Report
Posted 5 years ago
Mary Kelly
Verified Buyer
“I am very dissatisfied with UPS, I waited all day yesterday for my package and I have no idea where is was delivered to.Please let me know where my package is because it was not delivered to my home.I am giving o Brien’s wine 3 stars because every order I place there are always issues with delivery. Regards, Mary Kelly.”
Helpful Report
Posted 5 years ago
Dear Mary. Thank you for your order and sincerest apologies for the delay with delivery. A member of our customer care team will follow up with our couriers and be in contact with you shortly with an update. Kind regards, the O'Briens Wines web team.
Posted 5 years ago
Margaret Fleming
Verified Buyer
“I did not get all the bottles I had ordered. I ordered 3 bottles of Borisa Rioja which was substituted with a wine not of my choice.”
Helpful Report
Posted 5 years ago
Dear Margaret. Thank you for your order and apologies for the mistake. A member of our web team will be in touch with you this afternoon to rectify the error. Kind Regards, The O'Briens Wines Web Team.
Posted 5 years ago
Eileen Gallagher
Verified Buyer
“Hi there - we received the incorrect bottles of wine for one type of wine so two bottles were incorrect”
Helpful Report
Posted 5 years ago
Dear Eileen, Our sincerest apologies for the mistake in your order. A member of our customer care team will be in contact with you immediately to rectify this mistake. Kindest Regards, the O'Briens Online Team.
Posted 5 years ago
Diane Buckley
Verified Buyer
“I’m missing part of my order . Please explain . Thanks”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The gin is good, only poor thing to say is the delivery driver through my order over the gate and onto the ground. Was terrified the gin would have been smashed - but it was ok. Not sure why the driver didn’t ring me or buzz the gate. Excited to try the gin”
Helpful Report
Posted 6 years ago
O'Briens Wine is rated 4.8 based on 8,024 reviews
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