O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.74

4.7 Rating 7,171 Reviews

94 %

of reviewers recommend O'Briens Wine

4.7

Based on 7,171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 23rd April 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The wine was great. However, I thought I was getting pickup at store, I was a bit shocked when I realised it wasn't and I was hit with a delivery charge even though I did pick it up from a store. Also, I queried it and then responded again to which I got no reply. That has really annoyed me.”

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Posted 9 months ago

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Hi Adrian, Thank you for your review and we are so happy you loved the wine! Unfortunately, store pickup is not a service we currently provide. There is only a delivery option at the checkout online, regardless of what address you enter, whether that's a personal address or a stores address. I'm sorry this service isn't currently available, however, it is something we do hope to offer our customers in the very near future! Kind Regards, Tha O'Briens Team

Posted 9 months ago

“Delivery poor. they just left this rather expensive wine on wall! - no contact . Not tasted the wine as yet”

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Posted 10 months ago

“Hi delivery came very quick which was great however we added a gift message which was not in the package once it arrived”

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Posted 10 months ago

“Wine choice was fantastic, gift for new home owners, but unfortunately DPD delivered to wrong address again, not the first time they have let OBriens down but thankfully the wrong address was recognised and the wine was collected.... but great wine choice”

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Posted 10 months ago

$Read O\'Briens Wine Reviews$

Hi Maria, Thank you for your feedback. Sorry to hear your order was delivered to the wrong address. I have sent you an email to get more details. Kind regards, The O'Brien's Team

Posted 10 months ago

“Not sure the note was delivered with my order”

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Posted 1 year ago

“the service itself is satisfactory however there is far too much packaging used. I always think twice about ordering on line as a result.”

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Posted 1 year ago

“Great service but surprised there was no option on the website to send a gift card with the item.”

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Posted 1 year ago

“All good except greetings card was not included as agreed. Recipient did not know who gift was from!!!”

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Posted 1 year ago

“The RIO RICA merlot and savignon blanc did not impress. very fresh sharp and not an enjoyable drink”

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Posted 1 year ago

“Went yesterday spent a lot of money 2 young girls neither had a clue about wine like myself !Be a good idea to have staff who know the wines”

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Posted 1 year ago

“Delivery left outside our gate by the footpath at 23:50 at night !!!! Surprisingly it was this there in the morning!! Will not be ordering on line again!!!! From what I tasted the wines are fine.”

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Posted 1 year ago

“The wine was the right vineyard but the vintage was 2018 and not 2015 as was ordered.bit disappointing.”

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Posted 1 year ago

“I sent these as gifts, but my sister didn’t get the message I had added”

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Posted 1 year ago

“I have no issue with the products, they were exactly as I ordered. I do have an issue with your courier company, the driver placed the box in my porch but made no attempt to ring the door bell or knock on the door, for the value of the product he should do this”

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Posted 1 year ago

“Service was fine, but personally didn't particularly like the Blason Du Rhone Chat. Du Pape, which was reduced from €37.95 to € 26.95 - Havent yet tasted the Ch. La Claymore!”

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Posted 1 year ago

“the wine was great but the dekivery was terrible”

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Posted 1 year ago

“I spoke with a lady and asked for a Message to be included for a 60 th birthday, the wine arrived with no message , the recipient had to ring your offices to find out it was from me, disappointing!”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“While the order was complete the packaging was unacceptable. One carton had about 9 bottles that were loose in the carton. In general the packaging is very secure, however its disposal is an issue. Perhpas O'Brien's could counsider accepting packaging back for reuse or recycling”

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Posted 1 year ago

$Read O\'Briens Wine Reviews$

Dear Marie, Thank you so much for taking the time to provide us with your feedback on our packaging. It is appreciated! I am sorry to hear that you were dissatisfied with our packaging. It is one thing that we aim to pride ourselves on is safe and secure packaging for our customers. Unfortunately, we do not have a process for recovering the packaging at this time. We apologise for its bulky nature but as a company, we have committed to reducing our footprint with our packaging and so do not use single-use plastic in our shipping. Please note that the outer box is fully recyclable and the inner 'egg carton' packaging is fully compostable. Once again, thank you for taking time to share your feedback Kind regards, The O'Briens Team

Posted 1 year ago

“I have twice tried to make an order using the App. The checkout page will not load and I then have to log into your web page.”

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Posted 1 year ago

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Hi Fiona, I'm so sorry to hear you are having issues with the checkout on the app, and thank you for bringing this to our attention. I have raised this with our tech team and will follow up with you via email. Kind Regards, Fiona O'Briens Team

Posted 1 year ago

O'Briens Wine is rated 4.7 based on 7,171 reviews