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O'Briens Wine Reviews

4.7 Rating 4,984 Reviews
93 %
of reviewers recommend O'Briens Wine
4.7
Based on 4,984 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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The sur ge is splendid 👌 it really has changed the outlook on guinnes in this family and for our latter friends the pour was nailed on the head though the domage was lacking in all areas and very much disappointed my father ended up drinking some bud light and corona , my thought on it was lacking and bitter therfore I have announced to the media yhat I will be stepping away from buying from o brain's wines and will start buying from mich d o fairly wines as he has more splendid options kind regies Katie Lloyd the 7th
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Posted 10 months ago
you forgot to include my card with my wishes so they did not know who sent it
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Posted 10 months ago
Hi There, Thank you for your feedback. I can see that you included the note: "Merry Christmas Folks !" I am so sorry to see that your gift message was not included in your order. At times the notes can move around in transit/ slip down the side of the inserts. I can understand the importance of a gift message in an order especially for an occasion. I have flagged this with our warehouse so that they are vigilant about including the notes and to ensure they are in the top of the box where the recipient can easily access it. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 10 months ago
Ordered a bottle of whiskey for a christmas gift, it came upside down in the box and the box was ripped. Poor show for such an expensive bottle (€90 or so)
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Posted 10 months ago
Hi Aisling, Thank you for your feedback. I can see that you ordered the Irishman Single Malt: https://www.obrienswine.ie/products/irishman-single-malt-70cl I am so sorry to hear that this did not arrive in the best condition. I have flagged this with our courier and our warehouse to ensure that this does not happen again. If it would suit you I can arrange a collection of the stock with the damaged box and replace it with a fresh bottle, let me know if this suits. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 10 months ago
I phoned over not receiving e mail confirmation of order.... To say it was hard to get through is an understatement... Phone kept cutting off... Not my end... When finally got thru and explained..... I was to get call back... Did not.... Got e mail.... Would have preferred call as promised....
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Posted 10 months ago
Hi There, I am so sorry that you had trouble getting through to our phones. The lines were particularly busy running up to Christmas but I have raised a ticket with our provider to do a service check on this in the New Year to ensure the calls are coming through and that everything is working properly. In addition to this, I apologise that you spoke to someone on the customer service team and did not hear back. I have reached out to you privately on email about this. Kind regards, O'Briens Team
Posted 10 months ago
Delivery by courier a disaster - wine dumped in the garden and only discovered days later. This has happened several times before. Please change your courier company,
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Posted 10 months ago
Hi There, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. I have messaged you privately to discuss further. Kind regards, Hannah
Posted 10 months ago
I was disappointed that there was nothing in the boxes bar wine, no thank you card, not even a packing list for €1,000 worth of wine! Incidentally, and unrelated to the above, the guy in your Douglas store last Tuesday morning needs to learn something about customer service, he was very rude to me!
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Posted 10 months ago
Hi There, Thank you for your feedback. My apologies that there was no picking sheet in your order- these are usually stuck on a label to the inside of the box. I am so sorry to hear that you were unhappy with the service that you received in one of our stores. I have reached out to you privately to discuss this further. Kind regards, O'Briens Team
Posted 10 months ago
Wine good, delivery poor, left at door in rain, box soaked
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Posted 10 months ago
Hi There, I am so sorry that your order was left outside rather than delivered directly to you. All of our orders require and over 18s signature and there is a label on the box stating this and stating that the contents are fragile. For a number of reasons we expect orders to be handed directly over to the recipient and we expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 10 months ago
The wines are nice but there doesn’t seem to be any interest in customer retention. I buy almost 100 bottles and there is nothing thrown in. Will go elsewhere next year I think as this has been going on for years. Support small local shops I think
Helpful Report
Posted 10 months ago
Hi Terry, Thank you for your feedback. I can see that you have been in touch with our customer care team. I am sorry to see that you are disappointed with our service. I have flagged your feedback with management for consideration. We do value our customers and in relation to your order, our warehouse saw it and prioritized it, packing and shipping it on the same day it was placed with delivery completed in under 48 hours from when the order was put through online. Perhaps our corporate service might suit you better when ordering next year in terms of pricing and selection. Our corporate service can be reached at b2b@obrienswine.ie Kind regards, O'Briens Team
Posted 10 months ago
The wine was fine but your delivery was appalling. At the first attempt the driver gave us short notice and then said he couldn’t get entry. This was untrue as we have a CCTV which showed he never called. The second time the wine was delivered but the box was torn asunder. You have a problem with your delivery people. I have a picture of you want
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Posted 10 months ago
Hi Mark, Thank you for your feedback and for brining this to our attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I have emailed you privately to discuss this further. Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 10 months ago
Wine lovely but delivery driver dreadful ….
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Posted 11 months ago
Hi There, I am sorry to hear about your delivery difficulties. I have emailed you privately to discuss this further. Apologies for any inconvenience caused. Kind regards, O'Briens Team
Posted 11 months ago
Too much packaging
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Posted 11 months ago
Too much packaging
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Posted 11 months ago
Fine for a Prosecco...
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Posted 11 months ago
I bought the 3 month craft beer club subscription for my husband but was disappointed am sorry to say.. the beers were very unusual flavours & did not enjoy many of them.
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Posted 1 year ago
Hello, Thank you for your feedback. I am sorry to hear that the beers in this months craft club were not to your tastes. All of the beers included in the subscription are carefully selected by our beers and spirits team. As these change every month hopefully the next selection might be more suited to yourself and your husband. I will pass on your feedback to let the beer team know. Kind regards, O'Briens Team
Posted 1 year ago
Very happy with O’Briens, but DPD is a very poor delivery service Imans I would encourage you to find another delivery option. They are unpredictable and unreliable.
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Posted 1 year ago
Hello, Thank you for your feedback. Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team
Posted 1 year ago
I’m never overly impressed and I have tried many varieties! The New Zealand Marlboroughs are no different at all to the offers in the supermarkets??? I feel I’m not getting great value for my money as I always order at least a dozen bottles?
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Posted 1 year ago
Hello, Thank you for your review. ​ ​I am sorry to hear our range of New Zealand Marlborough wines are not to your tastes. ​ ​Our wine range is sourced and carefully selected by our own wine-buying team who take particular care in tasting and picking the best quality wines from wineries all over the world. I have forwarded your observations to them and thank you for your feedback. ​ ​If you would like some recommendations for a different style of wine please don't hesitate to contact us at online@obrienswine.ie Kind regards, ​ ​O'Briens Team
Posted 1 year ago
I’m never overly impressed and I have tried many varieties! The New Zealand Marlboroughs are no different at all to the offers in the supermarkets??? I feel I’m not getting great value for my money as I always order at least a dozen bottles?
Helpful Report
Posted 1 year ago
Hello, Thank you for your review. ​ ​I am sorry to hear our range of New Zealand Marlborough wines are not to your tastes. ​ ​Our wine range is sourced and carefully selected by our own wine-buying team who take particular care in tasting and picking the best quality wines from wineries all over the world. I have forwarded your observations to them and thank you for your feedback. ​ ​If you would like some recommendations for a different style of wine please don't hesitate to contact us at online@obrienswine.ie Kind regards, ​ ​O'Briens Team
Posted 1 year ago
My purchased arrived totally wrecked. Customer care dealt with it very quickly but I had to go to the store to get a new one despite paying €7.50 for delivery. I could have saved time and money by doing this in the first place
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Posted 1 year ago
Hello, I am just taking this ticket over from my colleague and I saw thread. ​ ​I have issued a refund back to your payment method for the delivery charge and apologise for any inconvenience caused. ​ Kind regards, O'Briens Team
Posted 1 year ago
A bit slow but otherwise fine.
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Posted 1 year ago
Hello, Thank you for your feedback. I am sorry to hear that you were not happy with our delivery timeframe. I can see that you placed your order on Saturday 29/06/2023 and that it was delivered on 03/06/2023. All orders are dispatched in the sequence in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Thank you for taking the time to outline your feedback, I will pass on that there is a demand for a faster delivery service. Kind regards, O'Briens Team
Posted 1 year ago
One bottle was open in the box. I reported this to the customer service team. The team responded promptly. I will be refunded. All was dealt with very professionally.
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Posted 1 year ago
O'Briens Wine is rated 4.7 based on 4,984 reviews