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O'Briens Wine Reviews

4.8 Rating 8,051 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
4,066
 Metrics Info
4.8
Based on 8,051 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Noelle
Verified Buyer
“I am, as always, very happy with OBriens wine but I am not at all happy with the courier used! After a week of rerouting the parcel they eventually delivered it to the wrong place and I had to ask someone to deliver it to someone else to deliver for me.”
Helpful Report
Posted 2 years ago
Hi Noelle, I am so sorry about the delivery difficulties that you experienced. I can see that you were in touch with our customer service team just before Christmas and that they were able to get this resolved with the courier. As a gesture of goodwill and a way of apology, I have refunded the delivery charge for this order. The parcel should have been delivered well before the 22nd and our customer service team will follow this up in the January with the courier on your behalf. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team
Posted 2 years ago
Paul
Verified Buyer
“Excellent service both online orders and in store. The staff in the Drogheda store are excellent, very friendly and knowledgeable on wine. Great value on wines for Christmas.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent service...arrived intact....I will be using it from now on....also told alot of people and they were certainly impressed....you should advertise the service more”
Helpful Report
Posted 2 years ago
A Sligo Customer
Verified Buyer
“Really pleased with our selection of wines. A great selection of quality Portuguese reds at a good price. Fast delivery from O’Briens so we will be ordering again for sure”
Helpful Report
Posted 2 years ago
Marian
Verified Buyer
“Very happy with my purchase from O'Briens. I like the variety of wines you have access to, the shipment was ready in no time and when the courier made a mess of it (by mishandling the parcel and breaking the contents) O'Briens shipped a new one which was delivered 2 days later. I would definitely buy again from O'Briens online.”
Helpful Report
Posted 2 years ago
Johnny
Verified Buyer
“Easy to use website. All wines dispatched quickly and in top condition. Excellent service”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great choice of wines and good price offers. Delivery of a Xmas gift well done and in good time”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I phoned over not receiving e mail confirmation of order.... To say it was hard to get through is an understatement... Phone kept cutting off... Not my end... When finally got thru and explained..... I was to get call back... Did not.... Got e mail.... Would have preferred call as promised....”
Helpful Report
Posted 2 years ago
Hi There, I am so sorry that you had trouble getting through to our phones. The lines were particularly busy running up to Christmas but I have raised a ticket with our provider to do a service check on this in the New Year to ensure the calls are coming through and that everything is working properly. In addition to this, I apologise that you spoke to someone on the customer service team and did not hear back. I have reached out to you privately on email about this. Kind regards, O'Briens Team
Posted 2 years ago
David Powell
Verified Buyer
“As in previous years easy to select wines nothing to much trouble”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Delivery super fast”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Great selection of wines, reasonably priced and very prompt delivery. 👌”
Helpful Report
Posted 2 years ago
Johnny
Verified Buyer
“Easy to use website. All wines dispatched quickly and in top condition. Excellent service”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“It was a gift, the wines were very well received. Thank you. Merry Christmas”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I have always been happy with the wines and also with the promptness with which they were delivered. Thanks for the great service.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent service”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Speedy delivery and a very easy site to browse. Will use it again”
Helpful Report
Posted 2 years ago
Rob C
Verified Buyer
“Great service, the wine was delivered within a day with a photo shown as proof of delivery.”
Helpful Report
Posted 2 years ago
Johnny
Verified Buyer
“Easy to use website. All wines dispatched quickly and in top condition. Excellent service”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Delivered on time”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent choice, and rapid delivery.”
Helpful Report
Posted 2 years ago
O'Briens Wine is rated 4.8 based on 8,051 reviews
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