Name: O'Briens Wine
Rating: 4.75

“Fine wines and prompt delivery”

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Posted 3 years ago

“Fabulous range of good value quality wines”

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Posted 3 years ago

“Good value, prompt delivery.”

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Posted 3 years ago

“Delighted with my last few orders from O’briens and the wines we have tried so far are delicious”

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Posted 3 years ago

“Very good delivery service”

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Posted 3 years ago

“Super. I really love the Monte Real Reserva so it was a great opportunity to get a few bottles at a great price. 🍷”

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Posted 3 years ago

“Accurate and speedy”

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Posted 3 years ago

“Really securely packaged and efficiently delivered wine”

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Posted 3 years ago

“Completely hassle free. Arrived within 3 days of ordering”

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Posted 3 years ago

“Great product and quickly delivered as always by DPD”

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Posted 3 years ago

“My order was excellent in all respects.My thanks and compliments.”

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Posted 3 years ago

“Great selection of wines,delivered on time”

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Posted 3 years ago

“All wine products very good. Delivery time as said and all safely packaged”

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Posted 3 years ago

“I’m never overly impressed and I have tried many varieties! The New Zealand Marlboroughs are no different at all to the offers in the supermarkets??? I feel I’m not getting great value for my money as I always order at least a dozen bottles?”

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Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your review. I am sorry to hear our range of New Zealand Marlborough wines are not to your tastes. Our wine range is sourced and carefully selected by our own wine-buying team who take particular care in tasting and picking the best quality wines from wineries all over the world. I have forwarded your observations to them and thank you for your feedback. If you would like some recommendations for a different style of wine please don't hesitate to contact us at online@obrienswine.ie Kind regards, O'Briens Team

Posted 3 years ago

“Web site easy to use and clear. I had ordered a box of wine but then had to cancel it to revise the order (needed two boxes). I called the office and Hannah was very helpful in sorting that out for me with little fuss. Packaging is very good too in terms of keeping the bottles from breaking etc. Will order again”

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Posted 3 years ago

“Order NOT received. DPD actually texted couriervdelivered and posted proof. It was not delivered and the "proof" was unavailable. No word since from DPD. PHONED your Dalkey store on Friday and explained DPD behaviour, said might be best if the shipment returned to store and I or anothed will pick.up. In my case I am in hospital and unable to pick up for many weeks as explained to store. Also explained that right now, delivery could only be made on a Saturday with 2-hour time window given. Declan O'Donovan”

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Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Declan, Thank you for your feedback and I am very sorry to see the delivery difficulties that you are experiencing. I have messaged you privately so that we can arrange a call together to get your order delivered to you once you are out of hospital. Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 3 years ago

“The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen. My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.”

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Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. In terms of the voice mail and email sent in by your wife I will message you privately about this. All of the weekends emails and voicemails have been looked over and I couldn't find any relating to your order. I am so sorry that you have had trouble getting through and of course we see the importance of your feedback and make a great effort to always respond to our customers. I will follow up with you this morning. Kind regards, O'Briens Team

Posted 3 years ago

“The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen. My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. In terms of the voice mail and email sent in by your wife I will message you privately about this. All of the weekends emails and voicemails have been looked over and I couldn't find any relating to your order. I am so sorry that you have had trouble getting through and of course we see the importance of your feedback and make a great effort to always respond to our customers. I will follow up with you this morning. Kind regards, O'Briens Team

Posted 3 years ago

“Excellent selection of quality wines, well priced too. Their wine sales offer genuine bargains, the staff are knowledgeable and helpful. My go-to wine shop.”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews

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