“HAD A QUERY TODAY, SO SPOKE TO BETH WHO WAS SUPER EFFICIENT AND PROFESSIONAL AND MY QUERY WAS DEALT WITH IN A MATTER OF MINUTES.
SO ONE HAPPY CUSTOMER”
“Emily was a brilliant. It's nice to deal with someone who's not only knowledgeable about the products and services being provided, but also really helpful and polite.
5 STARS *****”
“Spoke to a very helpful lady on the phone who helped me set up a new account as I wanted changed energy suppliers to octopus 😊 would highly recommend”
“I would like to thank Sam and Grace at Octopus Energy customer service for their wonderful service. Firstly Sam, who dealt with a glitch when I sent my meter readings for this month, thank you Sam for your wonderful service you put my mind at ease you had so much patience. Secondly Grace, for her very very kind and thoughtful email concerning my wife’s flowers sent to her a little while ago from Octopus Energy when she was very ill. Sadly she died last week hence Grace’s condolences email, thank you again Grace for your very kind words and thoughts, well done Octopus Energy.”
“The customer service was wonderful! Tasj did such a good and patient job with answering my series of questions and explained the answers very clearly!
Thank you, when the markets improve I will definitely be back!”
“Mollie was extremely knowledgeable helpful and patient dealing with my questions. It was good to be able to talk to someone who I felt would ensure that our switch to Octopus would go ahead without issues.”
“Joe provided excellent service throughout. He answered all my questions regarding direct debit issues quickly and professionally and suggested the best course of action for my circumstances. He also also able to fix a billing issue on the spot. Octopus really lives up to its name as the leader energy provider in customer service. The call with Joe is yet another reason why stay with Octopus and am not planning on switching to anything else”
