“After a disappointing morning when the EV charger installer told me that my house earthing needed updating before he could install the charger, I needed to sort out my electricity tariff. Terry S dealt with my problem in no time. His relaxed, can-do attitude was so calming and put me back on track quickly. Many thanks.”
“The phone was answered quickly. Mollie the operator took the information and solved the problem efficiently, and was pleasent informative and helpful.”
“Been with Age UK which changed to e-on next, I decided to change to Octopus Energy. Owen was very helpful in explaining the facts/change over. I am very happy with the way he handled the situation and explained in simple terms”
“Spoke with Lucy today to make a payment. Fast, efficient and very courteous service, as I have come to expect from Octopus. Never have any problems when speaking to , or raising queries with, Octopus. Very different to other utility providers - I highly recommend them”
“They answered the phone promptly by. Kieran explained the tariffs to me clearly and waited patiently while I gathered the info he needed. He was professional, cheerful & polite through out. All done in less than 30 mins”
“Toni was really helpful when I asked for clarification regarding the type of electricity meter at my property - specifically would I experience any problems when changes took place at the end of June 2025? Her reply to my request for advice was both immediate and reassuring.”
“Spoke to Connor about switching over to Octopus and he was really helpful, he was able to give me advice on my meter and the options I had which was an added bonus! Short wait time and great service!”
“Izzy was really great, helped answer all my questions. First time paying energy bills, so had a lot of silly questions and really thankful Izzy took the time to explain the basic concepts. I'm neurodivergent too, so the clarity really helps!”
