“Spoke to Hazel today 31 03 25 at 10am ish. Fab customer service, I had a fair few queries and each was dealt with calmly and politely. Thank you Hazel. Hope I get you next time xx”
“Octopus Energy, making customers feel important.
My call today was answered very quickly and dealt with in a fast, efficient and very helpful way.
I've switched to a fixed rate deal, which offers some significant savings.
Thank you.”
“Just had call this morning with Owen at Octopus Energy as I’ve decided to move energy suppliers. I’m very pleased with Owen’s advice and support and our call only took 20 minutes with Owen answering all of my many questions. Also, not only will I get a new, free in-house monitor but I was also able to take advantage of the £50 referral for both myself and relative - result! Well done Owen, you’re clearly very knowledgeable about your role and you made switching providers a super simple process for me. Thank you.”
“Really helpful phone customer service from Tom - Octopus wins every time for me with their easy to understand information and intelligent staff. Plus : the ethos and prices are very attractive.”
“I am new to Octopus and I had a few issues to sort out and Pete was very helpful and patient with everything I needed help with. Pete was very pleasant and nothing was too much trouble, 'a breath of fresh air'.”
“Switching to Octopus proved to be a bit difficult initially. I was on hold for a while on the phone so tried on email. That method was shocking. I should knock a star off for the email system. However, when I did get through to Octopus on the phone, Radhika was very helpful and knowledgable. She gets the 5th star!”
“The person I spoke to, Dexter, was extremely polite, helpful and patient.
Nothing was too much trouble- he had to wait on the line for ages, whilst I checked out my previous deal with another provider. Thank you so much, Dexter. I am so glad to have switched to Octopus energy- and my son ( who recommended Octopus Energy to me) also gets £50.00 for doing so! Amazing!”
“Hi spoke to a wonderful lady called Sammy who was the most helpful person. Nothing was to much trouble, as we encountered a few problems trying to transfer. She sorted it all gave me step by step guidance and made feel comfortable about transferring from my current supply to Octopus.
Can’t recommend this company highly enough.
Thank you Octopus”
“Had a octopus engineer fit us 2 smart metres , gas & electric . The engineer was called Lianne crofts and she was brillent . Keept us informed of time to install , made no mess , polite and plesent , and showed us how every thing works .”
