“Spoke to Dexter today on the phones who was so very helpful in getting us switched over. Brilliant customer service, thanks for dealing with our new account setup so efficiently and explaining everything so well”
“I had the pleasure of being assisted by Izzy while setting up my energy account and arranging regular monthly payments. From the start, she was incredibly clear, patient, and thorough in her explanations, making the entire process smooth and stress-free.
What stood out the most was how personal and supportive she made the experience feel. She took the time to guide me through everything, ensuring I understood each step and felt confident in my choices. It’s rare to find such genuine customer service, and Izzy truly went above and beyond.
A huge thank you to Izzy and Octopus Energy for their excellent service—I feel well taken care of! Highly recommend.”
“Izzy was very helpful and helped me to set up exactly what I needed. Clear and concise information and process, she made the whole experience easy and quick. Very pleased with the service I received.”
“I had the pleasure of speaking with Mollie today, in the new customers department, at the start of the call I was quite nervous as I had never been through the switch process before mollie helped and explained everything in depth, very good customer service”
“Sharia, who answered my phone call today, was excellent in carrying out her helpful actions in "switching" both me and my fiancé to Octopus. She was patient, informative, and understanding. Thank you, Sharna”
“I have just switched to Octopus Energy with the wonderful help from Rahim. He was so lovely and took his time to explain everything to me so clearly. He didn't make me feel rushed, and it was an absolute pleasure to speak with him.
Top marks to Rahim!!!!”
“Rang with what I thought might be a difficult ask and a long phone call. Call was answered very quickly, on and off the phone in 2 minutes and the email I expected came extremely quickly with the new quote easily explained. Octopus are an example for amazing customer support and satisfaction. Thanks Carys!”
“I was very confused before calling Octopus today but luckily I ve come across to a very professional , knowledgeable and friendly customer service agent so my profound thank you to Niall , big thumbs up to to Niall 👍”
“Kai, thank you for your patience and help that I received from you today. You sorted my problem so easily and answered my questions that I could understand.
Very much appreciated.
E Cowling”
“I spoke with Kieran about making a switch to Octopus. He was excellent on the phone. Detailed, thorough, patient and answered all my questions and set up my account.”
