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Octopus energy Reviews

4.3 Rating 7,839 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Joy was very helpful and professional. Thanks
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Posted 4 months ago
Changed a Business supply, very helpful and managed the change with out any problems.
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Posted 4 months ago
Amazing. I spoke to Connor . Everything was explained patiently and clearly not rushed . Great customer service!
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Posted 4 months ago
The service was excellent. I spoke to Kainaat today about being a new customer. My questions were answered and information needed was provided. She was very helpful, knowledgeable and polite. Thanks
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Posted 4 months ago
Great customer service - agile, not unnecessarily formal and efficient.
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Posted 4 months ago
So far a great service, only waited about two minutes to get to speak to someone who sorted my issue. Then today only waited about 15 seconds to get connected again and spoke with a very friendly Garima who kindly sorted another issue.Brilliant …not often nowadays that you can actually speak with someone in a big organisation let alone in two minutes.
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Posted 4 months ago
Queries all delt with promptly & politely and money saved!!
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Posted 4 months ago
Very friendly, efficient service
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Posted 4 months ago
I spoke to Ross today and he sorted out the problem regarding my bill very quickly. There was also no delay in connecting my call and being able to speak to him. I'm very happy, thank you.
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Posted 4 months ago
Charna made the switch easy, very helpful and polite
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Posted 4 months ago
Raijan made our contact a very straightforward, helpful and informative telephone call. All our questions were dealt with very simply and he gave us details of the best tariff for our needs. He assured us of a smooth handover from our current supplier.
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Posted 4 months ago
Very helpful
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Posted 4 months ago
Joshua was very friendly and easy to speak too. Made it easy to switch over and it felt let it was done with a click of the fingers.
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Posted 4 months ago
Thomas was both helpful and patient in explaining my options, and the process for setting up a new account having just moved.
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Posted 4 months ago
Jamie-Leigh at Octopus was friendly, helpful and empathetic. She understood my query and took swift, efficient action to resolve it.
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Posted 4 months ago
Really the best by far xx
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Posted 4 months ago
Brilliant customer service today on top of a great supply. Really happy with Octopus.
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Posted 4 months ago
The polar opposite of other companies customer service people. Uk based, courteous and efficient, highly recommended
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Posted 4 months ago
I like Octopus Energy because a human person answers the phone just like it used to be before AI raised its ugly head. Long may this continue.
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Posted 4 months ago
The customer service agent was very helpful and personable, it was a pleasure to deal with him.
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Posted 4 months ago
Octopus energy is rated 4.3 based on 7,839 reviews