“I found it east to get in touch this morning.
Emily, your representative, was very helpful in amending my direct, debit payment.
She also gave me further advice,with regard to any refund payment that I might request.
It is such a pleasure to speak to any of your customer service personnel, who ate always so engaging.
Thank you again.”
“I recently spoke to Greg James regarding my monthly payments and instantly reassured me.so I would like to say a big thank you.
Kind regards Deborah lavelle”
“I switched to Octopus Energy 2 days ago, and Rahim was absolutely brilliant with me on the phone, he didn't make me feel rushed and he explained everything so clearly. He was a pleasure to speak with and a great asset to your team.”
“Kieran (the person I spoke to at the Octopus call centre) was absolutely fantastic - very helpful with getting me set up with my new account after moving to my new house :)”
“Just moved into a new property where Octopus Energy was the supplier. Spoke with Kieran who talked me through the various tariff options available. He was professional throughout the process and explained my options on a common sense level. Thereafter, I am now an Octopus customer.”
“Excellent service. Got my charges fixed with no trouble at all. Very pleased. I am elderly and a bit deaf and the person I spoke to took the time to speak slowly and clearly. Very much appreciated.”
