“Your phone contact (Garima Kumar) was excelent: very clear speach, very patient, explained each step, and repeating, if I asked for a repeat. Confirmed that problem with my gas meter will be solved within 4 hours on the same day.”
“Horrendous company , firstly not a bit interested in keeping a long standing customer which is fine , so switched after giving meter readings on the app on the day of switch being £195 in credit to a very long final bill to then being £185 in credit to then a few days later being £110 in credit. Please explain where £85 adrift has come from????? Customer service a joke! I have all photographs to prove this but now have to wait a week to get a call back from raising a complaint???? Company is a robbing no care laughing joke! Glad to of left them if that’s how they treat people!”
“Spoke to a very nice young lady but unfortunately octopus doesn’t do price match, it’s a great shame that you don’t reward people that use off-peak electricity a little better as we have been using it for years where are some people get free electricity during the day but we don’t ☹️”
“I had a technical question about my smart meter. The phone was answered quickly by 'Emily'. I was expecting to be bounced around various departments, not so.
The lovely Emily knew what she was talking about and resolved my query in a couple of minutes.
I couldn't be happier or more impressed. Well done Emily!!”
