“Had a great experience speaking to Sam about a small problem regarding my meter readings. He was very friendly and happy to help. I won’t dread speaking to this company again”
“A big thank you to Lauryn who helped me change my Gas and Electricity tariff yesterday. She went through the options with me, listened to what I wanted, explained everything clearly and didn’t make me feel rushed. She also answered questions about having a smart meter, getting Octopus rewards such as free coffee’s etc and explained how energy can be much cheaper during certain times of the day. She was very patient and professional. If only all companies employed customer service staff like Lauryn at Octopus there would be a lot more satisfied customers.”
“Your phone contact (Garima Kumar) was excelent: very clear speach, very patient, explained each step, and repeating, if I asked for a repeat. Confirmed that problem with my gas meter will be solved within 4 hours on the same day.”
“Horrendous company , firstly not a bit interested in keeping a long standing customer which is fine , so switched after giving meter readings on the app on the day of switch being £195 in credit to a very long final bill to then being £185 in credit to then a few days later being £110 in credit. Please explain where £85 adrift has come from????? Customer service a joke! I have all photographs to prove this but now have to wait a week to get a call back from raising a complaint???? Company is a robbing no care laughing joke! Glad to of left them if that’s how they treat people!”
