“Had a super straightforward experience. My call was answered quickly, my question was answered and my account was sorted easily. All around great customer service from Grace.”
“I signed up with Joe at The Malvern Autumn Show. There was no hard sell, just a really pleasant conversation about the benefits and process of switching to Octopus Energy. He explained everything thoroughly and made the whole experience simple and easy. Very professional, but friendly and fun at the same time. Really happy to be leaving this review for him.”
“Phone call to Octopus energy as answered quickly and my simple problem was understood and resolved in minutes. Lauryn answered my call and understood immediately what the issue was and resolved it. She was pleasant, polite and helpful. Refreshing to find a solution so quickly.”
“Jay went above and beyond to attend to my request. He was very attentive, professional, and polite. He also took the necessary steps to respond to my query. Top class customer service.”
“The Customer service advisor (Emily) was very welcoming and efficient. Spoke clearly and handled my request very well. Top marks. You need more staff like Emily. Best regards, Richard”
“I was very happy with the help that Emily F gave me today.. Was very helpful and explained things too me, no pressure from her.. Very polite and cheerful.. We both managed to come to a good amount for my bills starting November 2025.
Thank you
Sue”
“Terry has been fab today, I called through because I am moving across to Octopus energy soon. He answered all the questions I had and helped to make sure I was on the best package. He is polite and seems like a credit to the company.”
“After an initial mix up on my start with Octopus I had to call up to try and figure out what had happened. Luckily Terry S answered the phone and instantly put me at ease! It was complicated my end but made it sound easy to deal with on his. My account is now sorted and he has even said once he is back from holiday he will review my account his end to check everything is still going smoothly. As someone that is more of an emailer than a caller, Terry has made me feel much better about calling anytime I ever need anything!”
“I called Octopus as I have been moving home and had a few niggles to sort out which I was struggling to get resolved through email. Britney Moyo was excellent. I run a customer services department as part of my job and know how hard it is to get enthusiastic, customer focused and solutions based people. Britney was a pleasure and brought energy to what could be reasonably mundane queries. She will go far and I hope the company rewards staff like this to show others that good works pays off. A trip to the Caribbean perhaps?”
“The lady who helped me today was amazing. She stayed on the line with me for about 20 minutes while I checked my meter and was so patient She was really kind and supportive great customer service!”
“I’ve recently moved home and had the fun task of getting Octopus transferred over to the new address from my previous address.
Long story short, our letting agents provided incorrect information and it turns out the Octopus supply had been cut off when we were told it was still active. I called up to get this activated, and Carys took ownership of my issue and got Octopus activated within 48 hours.
Carys kept me updated via email and provided a swift response to any query I had, providing fantastic customer service along the way! This is why we love Octopus and will continue to keep taking them with us wherever we go!
Fantastic job Carys, you made this so much easier than I expected. You’re great at your job and you’re an absolute credit to Octopus energy!”
