“Sammy was very helpful professional and clear to understand with all the information and help to switch over. So far the customer service has been great and easy to switch over.”
“I had a telephone conversation with Sammy
This morning.she was very understanding
And put me at ease and guided me to choose a tariff for me.and assured me that I
Could change it if I am not satisfied
Thank you Sammy đź‘Ź”
“Very pleasant, courteous and efficient person at the end of the phone (shout out Tayla! 🫶). She solved a problem instantly which another person hadn’t resolved. Saved me time and stress.”
“Called Octopus today to add my husband's name to our account and get an updated bill with both names on as we required this for proof of address for another matter. I got straight through, the person on the phone was extremely helpful and got the issue resolved easily and quickly. Nothing is too much trouble when you call them and they are always so friendly and helpful. This is the reason myself and all my family have moved all of our personal and business accounts to Octopus.”
“Easily the best energy provider on the market. Always easy to get hold of them via the phone and get points dealt with. The app is a breeze to use as well. Could not be happier.
On recent call to deal with my electricity/gas fix for the 12 months, Emily F could not have been more helpful or pleasant to deal with.”
“Since switching to Octopus from EDF, my experience has been extremely poor. My gas smart meter has never worked properly since moving to them, yet Octopus refuses to send an engineer to fix it, leaving me to submit manual readings every month. I’ve been chasing this since last year, but nothing has been resolved.
We just keep going around in circles. It feels like every time I contact Octopus, the staff don’t bother to read the previous messages. I’m repeatedly asked to send photos and videos of the meter, which I’ve already done twice and then nothing happens afterwards. Instead of wasting my time, why not send an engineer to inspect the meter and get it repaired?
Meanwhile, my account is massively over-inflated, currently £745 in credit. I’ve asked for a refund on two occasions, but Octopus refuses to return my money because they can’t read my broken gas smart meter, which I’ve been asking them to fix for over a year.
What’s most disappointing is that no compensation has ever been offered for the ongoing hassle. By comparison, EDF once made a small billing error, corrected it the same day, and credited my account with £50 as an apology. Octopus hasn’t shown the same level of customer care what so ever.
I genuinely don’t understand how Which? rates Octopus so highly, because my own experience has been nothing but frustration. Unless things change, I would not recommend them and I will be leaving them.”
“Very good customer service. Mark was very understanding of the issues I faced when trying to sort my electricity meter and electric vehicle. He listened and appears to have sorted all the concerns I raised. Thank you.”
