“Grace was very helpful as I had lost confidence in Octopus as a mistake was made last August with readings ( not my fault) and I was charged well over the read . Our payments have gone up too. She has now reduced back to what we were paying. I only stay with Octopus because of your good service and prompt answers to phone calls.”
“I talked to a lovely lady Grace, with my enquiry this afternoon. Grace was helpful and has set my enquiry in motion. Thank you. ( Referral)to a friend.”
“Octopus have always been excellent on the phone. No matter the request, from coaching me through different smart tariffs, helping me understand my usage and even with a home move. They have explained everything clearly and always looked out for me when advising changes.”
“Emily was very helpful this morning doing exactly what I asked , She was very friendly so I couldn’t thank her enough .Well done to the staff of Octopus energy”
“I needed help understanding the different tarrifs, Jacob took time to explain to me what I needed and he was funny too. Helpful, efficient and friendly.”
“Brilliant call handling. Courteous and professional. Dealt with my enquiry and walked me through a new account set up. Best customer service from an energy supplier I've ever experienced.”
“Prompt answer and help from Mark. A friendly and reassuring response which I found helpful and reassuring. But the proof of the pudding is in the eating - let's see if Octopus convert his assurances into action!”
