“Forgetting your opening hours,to be greeted with the following message:-
“ Sorry,your call cannot be connected at present,please try again later”.This I found
slightly unfriendly,and far from helpful,not informing me of your opening/closing
hours.
I would like to have heard “ Sorry,we are currently closed. Monday to Thursday it
is 9 to 5,but Friday it is 9 to 4”. This is both informative and friendly.
I was the first call of the day for Gemma in Coventry.Initially she heard my complaint (of a sort) as detailed above,and agreed to forward this at the earliest opportunity.
The main reason for the call was to request a partial refund.This was dealt with in
a very satisfactory way,with her her warm and friendly attitude and confidence
clearly showing through. She is yet another excellent ambassador for Octopus.”
“The customer service young man Mark was excellent, knowledgeable and very understanding, a credit to Octopus and thank you to him for his help.
Sadie.”
“E mail enquiry regarding referral payment very prompt response and in a matter of hours all sorted by Lauryn could not have asked for more, a very big thank you 🙏”
“Very polite and helpful a joy to chat with.
Lauryn quickly looked into our problem and was very reassuring…thank you very much, and thank you Octopus”
“I have recently made the switch to Octopus after buying my first home and the entire experience has been a breeze. I was lucky enough to connect with, Eloise, a member of their team who supported my every request or question without hesitation. She is truly an asset to the organisation and I would recommend Octopus services to anyone and everyone! :)”
“Sammy was really helpful today booking a meter replacement. She took time to explain the whole process and signposted throughout letting me know what she was doing and ensuring there were no long pauses throughout the call. Well done and thank you Sammy, it was a pleasure talking to you.”
“I recently moved into a new property and called with some general enquiries about the setup. Sammy was incredibly helpful and made the process so much easier!”
“Britney was very helpful with organising the setting up of my replacement home display unit to monitor my gas and electricity useage. She was friendly, very professional and had excellent customer service skills.”
“I had a general enquiry about fixed tariff and the general state of my account.The young lady Grace was extremely polite and professional and left me in a happier mood as I was concerned my monthly payments may not have been adequate.”
