“No I spoke with a lovely lady called Beth. She was helpful in that she gave me all the information I needed to review my tariff and also talked to me with a friendly and empathetic way. She left me feeling valued and I appreciated her listening to me.”
“Had to update details and was absolutely wonderful unlike DVLA which is like pulling teeth! Octopus are so easy to contact and get back straight away. Moving soon so definitely staying with Octopus! Wonderful correspondence to customer service! They could teach all companies a things or two :)) ausgezeichnet”
“The answers to my questions were delivered clearly and with confidence. I felt relaxed in the knowledge that my ongoing energy needs had been resolved.
We’ll done”
“Called today and spoke to carys,
This lady was very helpful in resolving my query
As always, octopus customer service is extremely helpful at resolving any problems you may have”
“Staff was exceptionally excellent! He was very professional and was on top of all issues. He had answers to all questions and made me look like I made the best decision joining Octopus.
Thank you, Hussein!”
“Toni was very helpful when I phoned yesterday regarding a cheaper tariff. She explained that I would have to pay a cancellation fee to change so decided against it. On reading an email from Martin Lewis he said that if already an Octopus company you would not have to pay a cancellation fee so someone should inform him that he is giving out wrong advice.”
“I phoned Octopus energy today I was lucky enough to speak to Garima Kumer I had a lot of different questions to ask I found that the lady was so very helpful and excellent service . Thank you so much”
“Jay Bradbury helped me with my request regarding my payments and a refund.
He was very helpful, polite and professional - thanks Jay you’re a bonus for Octopus!”
“Any interaction I have ever had with Octopus Customer Service has been positive and this latest one with Carys was no exception. She answered my query efficiently and promptly. Octopus has supplied both my gas and electricity for a number of years now and its excellent customer service is one of the main reasons I stay with the Company.”
“I called today with question that I wasn’t sure I would get answers for and I was lucky enough to have spoken to Pete S, who was so very kind and helpful and made me feel that my questions were not silly. It’s a phone call like that makes me want to stay a loyal customer with octopus.”
“I rang to inform you of my husbands death and as he had dealt with everything I needed support. Niamh has been absolutely wonderful, her kindness and time explaining things and getting everything organised for me has certainly reduced my stress. The energy bill is the biggest we have at home and I was worried about losing the fix my husband had arranged however everything was explained and I now feel more comfortable. I also know that should I need anything else that Niamh is only a phone call or email away. I will certainly continue to recommend Octopus.”
