“I’ve been with Octopus on their Agile tariff for a good few years now. By constantly checking my home mini I have saved a fortune but there is a chance of it getting very expensive if you accidentally leave the car on charge, water heater or infrared rads on during peak times. I recently had some issues with the home mini and several attempts to reset it failed. Then I got through to Niamh who did everything in her power to sort it out and even gave me a little bit of credit for my inconvenience. Outstanding service.
The thing I really like about Octopus is when you call them you get a friendly human very quickly without being put through the hoops by an auto system. Octopus are so competitive on price, but getting that level of service is the icing on the cake.”
“As a pensioner living alone, Octopus were kind enough to send me a heated throw to help reduce my heating bills. They always put their customers first, which is really heartening especially in the current climate. Thank you Octopus 🤩”
“Mica helped us with setting up a new gas tariff and telling us how to set up the Cosy tariff. She also changed the music we have to listen to while waiting for the call to be answered.”
“The young lady I spoke to was extremely helpful. Explained the available options for my pending new tariff and set the wheels in motion. She also was concerned when I explained that my smart meter hadn't worked for over two years and that my bills were being estimated despite me having reported the problem several times. She sounded promising in that I would at least get a visit! Hopefully it can be sorted as I suffer with arthritis in my knees and find it difficult to read my meters. All in all I was happy to stay with Octopus despite this problem.”
“I was helped by Lorcan today (needed to renew my tariff). He explained everything clearly. It was all sorted within a matter of minutes. He even helped me with Octopusplus. 👍”
“i have been with Octupus energy for many years, always available to discuss my account on the phone, no long hold times on the phone, very helpul and very easy no hazzle to amend to a new tariff, also if your account is in surplus refund available immideatly, best energy provider in the business”
