“Phoned today about a late monthly bill,was helped with my enquiry by Grace who was very helpful and polite and it was a pleasure to be able to hear and understand fully and clearly the answers I received. Five stars from me.”
“Tayla made it very easy for me to sort out the annual attempt by you to massively increase my d/d and also to request a refund as account manager for an elderly friend, now in a care home, whose account was nearly £900 in credit.
I hope this level of service continues.”
“No I spoke with a lovely lady called Beth. She was helpful in that she gave me all the information I needed to review my tariff and also talked to me with a friendly and empathetic way. She left me feeling valued and I appreciated her listening to me.”
“Had to update details and was absolutely wonderful unlike DVLA which is like pulling teeth! Octopus are so easy to contact and get back straight away. Moving soon so definitely staying with Octopus! Wonderful correspondence to customer service! They could teach all companies a things or two :)) ausgezeichnet”
“The answers to my questions were delivered clearly and with confidence. I felt relaxed in the knowledge that my ongoing energy needs had been resolved.
We’ll done”
“Called today and spoke to carys,
This lady was very helpful in resolving my query
As always, octopus customer service is extremely helpful at resolving any problems you may have”
“Staff was exceptionally excellent! He was very professional and was on top of all issues. He had answers to all questions and made me look like I made the best decision joining Octopus.
Thank you, Hussein!”
“Toni was very helpful when I phoned yesterday regarding a cheaper tariff. She explained that I would have to pay a cancellation fee to change so decided against it. On reading an email from Martin Lewis he said that if already an Octopus company you would not have to pay a cancellation fee so someone should inform him that he is giving out wrong advice.”
“I phoned Octopus energy today I was lucky enough to speak to Garima Kumer I had a lot of different questions to ask I found that the lady was so very helpful and excellent service . Thank you so much”
