“Nothing went wrong in fact quite the opposite. I am a 83 yr old lady and not good on the internet. Recently i was dealing with Grace who put me on better tarriff when mine finishes in December. She was so helpful and patient with me and i thank her very much.”
“I was a customer at my old address & relocated end of August , to find a different supplier for the utilities, I contacted octopus & they were able to reconnect me & give me a fixed deal making savings . Operative - I believe her name to be Vick was absolutely marvellous so accommodating & understood my needs .”
“No quibble about refunding my credit balance. The website dashboard is very clear and gives me all the info and choices I need. Quick response time from the call-handler and very helpful service.”
“I contacted Octopus Energy to discuss my tariff coming to an end. Gemma was very helpful and informative, a very easy, stress free outcome. Thank you”
“The call wait time was minimal and the call handler, Niall, was professional, proficient and courteous. Not waiting for a long time for call to be answered was very refreshing ☺️”
“I asked for a payment holiday whilst abroad, which was arranged very quickly with no fuss whatsoever.
I find Octopus are a very good customer focused company, creative in what they offer, slightly more expensive in some areas, but the excellent service is worth it.”
