“Preetpal was excellent and answered all questions immediately. He also noticed my monthly bill had not been sent so sent that out. Always a great service. Happy customer”
“I spoke to Lucy about changing my tariff today and she was so helpful and pleasant. Everything was all sorted in a few minutes. Great service Octopus”
“I didnot want my payment to change. After discussion with Garima Kumar it was agreed that l will notify Octopus when l need to decrease or increase my payment.
Thank you Garima for putting a Notice on my Account re my wishes.”
“I would like to say a special thank you To Lorcan . He was so helpful and somebody with a heart that cares . I have been so stressed about the worry of paying the bill . I suffered really badly with depression and anxiety and I find it hard to talk to people on the phone about money problems . So I would like to say thank you again for a very special person that you have working for you . Maybe a pay rise or a holiday lol
Warren pasquale”
“Octopus Energy. Great company, highly recommended. Great customer service. Spoke to Nia recently with a question. Reply was very quick, clear and precise instruction, job done.”
“Quick response to questions, clear and helpful explanations and a personal, pleasant and friendly service
(even for Coffin Dodgers)
Thank you Grace and team for all your communications.
Keith”
“Hazel was extremely helpful today and sorted my query without any fuss. I didn’t have to hang on waiting for my call to be answered either, it was very quick.”
“Terry S was super helpful. Sorted out something very quickly over the phone which had taken me months to try and do previously.
Michael (email) on the other hand was awful and was unable to sort anything from booking a smart meter install, to swapping tarriff. Took 4 months back and forth and he actually did nothing to help. Kept making excuses for a 'team' who needed to followup etc.”
“Terry S was super helpful. Sorted out something very quickly over the phone which had taken me months to try and do previously.
Michael (email) on the other hand was awful and was unable to sort anything from booking a smart meter install, to swapping tarriff. Took 4 months back and forth and he actually did nothing to help. Kept making excuses for a 'team' who needed to followup etc.”
“Preetpal was easy to talk to. He was honest enough to tell me when he wasn't sure about something, but made a point of finding out. He immediately emailed me with information that I had requested. He was a pleasure to talk to.”
“I have been corresponding with Octopus Energy for a few weeks regarding my being able to fully benefit from the smart meter installed. Poor mobile reception at my home appeared to be frustrating the commissioning and functionality of my meter. I have solar panels that export to the grid, but I have to date been unable to get the best export rate available and I have had to submit my own meter readings for electricity used.
As requested by OE I contacted them by telephone today to carry out a remote meter commissioning procedure. I was accordingly connected to Emily who patiently talked me through the commissioning procedure, which was eventually completed successfully. Emily was a delight to deal with and between us the procedure was straightforward and easy to complete, although we had to start over when unexpected messages popped up suggesting we had gone off script ! Thanks Emily, you are a star.”
