Login
Start Free Trial Are you a business? Click Here

Octopus energy Reviews

4.4 Rating 9,646 Reviews
85 %
of reviewers recommend Octopus energy

Write Your review

Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Sammy was incredibly helpful today when i called with a list of things to sort. Knowledgeable, quick and kind. Thank you Sammy, you’re a superstar!
Helpful Report
Posted 2 months ago
Emily F was friendly easy to talk to and went through plans that were available to me.
Helpful Report
Posted 2 months ago
Quick to answer my call, helped me with my query, and changed my tarrif to a cheaper one,
Helpful Report
Posted 2 months ago
Hello Lucy, First of all thank you very much for your help yesterday on sorting out my new tariff, . As we discussed, on an email from Octopus on the 6th August 2025 I had chosen the 12m fixed tariff which was offered which was as follows. Electric daily charge 56.60 per day and unit rate of 24.56 kwh Gas daily charge 28.94 per day and unit rate of 5.73 kwh. However on the 22nd of September I recieved an email saying I was rolling onto the Flexible tariff, which confused me so I rang and spoke to you. Yor were most helpful and pleasant and we discussed the matter of me actually going onto the 12m fixed. I also enquired as to the latest fixed price which you said was a bit better and agreed to set me up with that at £209 per month. Now today I recieved your confirmation email only to find thet the new prices are dearer than the fixed price I had chosen in August. ie Electric 25.76 per day and 58.91 kwh and Gas 33.19 per day and 5.70 kwh £219.02 per month. Could you please check this out and let me know. Kind Regards Frank Smith
Helpful Report
Posted 2 months ago
Just quick and helpful. Had a really easy transfer and the agent was just lovely. Thank you
Helpful Report
Posted 2 months ago
Multiple team members supported me through a very unique enquiry. I was provided with timely feedback and helpful resources, in aid of my financial challenges. A big shout out to Grace, Luke & Sam!
Helpful Report
Posted 2 months ago
Multiple team members supported me through a very unique enquiry. I was provided with timely feedback and helpful resources, in aid of my financial challenges. A big shout out to Grace, Luke & Sam!
Helpful Report
Posted 2 months ago
Quick and efficient service got everything sorted within a few minutes happy with the service provided
Helpful Report
Posted 2 months ago
Speed and efficiency of the Customer Services Agent.
Helpful Report
Posted 2 months ago
easily sorted my account by mark h coy 10. very helpful and knowledgable.
Helpful Report
Posted 2 months ago
Good advise
Helpful Report
Posted 2 months ago
The phone was answered quickly and the operator, Sammy, was very helpful and swiftly able to sort out my enquiry.
Helpful Report
Posted 2 months ago
Very helpful and sorted out very quickly excellent service ,thank you
Helpful Report
Posted 2 months ago
Super friendly and approachable. Very quick service and cleared the matter up simply. Happy with today's contact Thank you
Helpful Report
Posted 2 months ago
Spoke with a young lady named Garima who was very patient, helpful and efficient with my query. Many thanks
Helpful Report
Posted 2 months ago
Enquired about priority register due to medical issues and Joy was a wonderful help and send an electric blanket for help in colder months. Really much appreciated and felt greatly supported
Helpful Report
Posted 2 months ago
Helpful service, thank you
Helpful Report
Posted 2 months ago
Helpful service, thank you
Helpful Report
Posted 2 months ago
Our query was not straight forward ( FIT rates / Solar panels etc) and the Customer Services guy was well informed, very helpful and also patient making sure we understood how our account worked. A good and positive experience.
Helpful Report
Posted 2 months ago
Query resolved quickly and efficiently
Helpful Report
Posted 2 months ago
Octopus energy is rated 4.4 based on 9,646 reviews