“I have been with Octopus Energy for over 4 years now and they have always been excellent with queries etc as well as very competitive prices. I have just set up my son with them as he moves into his new property on Friday and I spoke to Terry who’s Customer Service was outstanding! He listened, advised me what to do next and set it all up for my son in minutes. It was flawless from start to finish and he told me I would receive £50 credit for recommending a relative and my son also would receive this for joining them. Winner winner all round! Octopus is the best energy company I have ever been with.”
“My call was answered in an acceptable timely fashion and was greeted by a friendly, courteous and knowledgeable Octopus Energy Team member, Tayla, who efficiently dealt with my query providing me with an acceptable new fixed tariff.”
“I called to let them know i am moving out and the representative (Sammy COV-15)
that attended to me handled my request with highest level of professionalism. It went seamless and quite fast as welll”
“Hello Lucy, First of all thank you very much for your help yesterday on sorting out my new tariff, . As we discussed, on an email from Octopus on the 6th August 2025 I had chosen the 12m fixed tariff which was offered which was as follows.
Electric daily charge 56.60 per day and unit rate of 24.56 kwh
Gas daily charge 28.94 per day and unit rate of 5.73 kwh.
However on the 22nd of September I recieved an email saying I was rolling onto the Flexible tariff, which confused me so I rang and spoke to you. Yor were most helpful and pleasant and we discussed the matter of me actually going onto the 12m fixed.
I also enquired as to the latest fixed price which you said was a bit better and agreed to set me up with that at £209 per month.
Now today I recieved your confirmation email only to find thet the new prices are dearer than the fixed price I had chosen in August. ie Electric 25.76 per day and 58.91 kwh and Gas 33.19 per day and 5.70 kwh £219.02 per month.
Could you please check this out and let me know.
Kind Regards
Frank Smith”
“Multiple team members supported me through a very unique enquiry. I was provided with timely feedback and helpful resources, in aid of my financial challenges.
A big shout out to Grace, Luke & Sam!”
“Multiple team members supported me through a very unique enquiry. I was provided with timely feedback and helpful resources, in aid of my financial challenges.
A big shout out to Grace, Luke & Sam!”
