“I’ve recently moved home and had the fun task of getting Octopus transferred over to the new address from my previous address.
Long story short, our letting agents provided incorrect information and it turns out the Octopus supply had been cut off when we were told it was still active. I called up to get this activated, and Carys took ownership of my issue and got Octopus activated within 48 hours.
Carys kept me updated via email and provided a swift response to any query I had, providing fantastic customer service along the way! This is why we love Octopus and will continue to keep taking them with us wherever we go!
Fantastic job Carys, you made this so much easier than I expected. You’re great at your job and you’re an absolute credit to Octopus energy!”
“Shocking company. .. they ignore any complaint you make. Monthly I read my gas and elec meters. Never failed. I knew my costs, I could budget knowing my costs etc. Octopus then said they had to attach smart meters to both the gas and elec meter (it’s the law apparently) but would keep them ‘dumb’. Suddenly the elec one came ‘alive’ (it remains a mystery as to why). I have asked that both meters are made ‘dumb’ or both are set to ‘live’ just so I can budget. Seems octopus can’t answer emails.. or action my request. They remove the email chain, have a different person replying each time there is a reply (if there is one). There is no continuity… or consistency re response time (again if there is a response). They are very good at collecting money from my bank account though.. hence the one star.”
“I called octopus energy today and the call was answered and dealt with immediately by the delightful Sammy. She was very pleasant friendly and professional. It’s always a delight to call octopus energy”
“Called Octopus as wondered whether my meter was working OK. Got through very quickly and spoke to Lucy. She listened to my concerns, addressed them in a very professional manner, explaining things in easy to understand terms. Assured me all was OK. I was very pleased with the help I received today, excellent service”
“Excellent customer care from Octopus unlike waiting on hours with some of the other firms who put on hold listening to automated record play.
Spoke to Renu this morning and she was happy to help and answer my queries straightaway. I would happily recommend Octopus.”
“They were able to answer all my questions about my home move, explained things clearly and next steps I can take. They also sorted things I needed with ease. Other companies should take note.”
“I had a query about my energy bill. Leila H assisted me and made arrangements for a refund and change in my energy dd. She also advised re my current usage and billing. Thank you.”
“Swift response, brilliant, super efficient, clear help given to change ownership of an account and arrange a meter swap.
In a world of poor service a breath of fresh air!”
“I had a problem when I was notified in June that the tariff I was on was ending but I didn't realise that something wasn't right until two days ago when I checked my account and found that I hadn't received a bill. The phone was answered promptly and I wasn't put on hold for ages, like some companies. I spoke to an operator who was very friendly but because of the complexity of my case, she only managed to fix part of my problem. I phoned again this morning and spoke to Natasha. Again the phone was answered very quickly and this time everything was sorted to my satisfaction. We have been with Octopus Energy for over two years now and have been very pleased with the service that we have had from them.”
“I had a query I've got in touch with them they dealt with it straight away no delay no problems whatsoever I've been with octopus for about five years and I would never change to anywhere else they are reasonable they are helpful they bend over backwards to help you with any problems that you have they are so much better than British Gas or EDF I'll never change”
