“No quibble about refunding my credit balance. The website dashboard is very clear and gives me all the info and choices I need. Quick response time from the call-handler and very helpful service.”
“I contacted Octopus Energy to discuss my tariff coming to an end. Gemma was very helpful and informative, a very easy, stress free outcome. Thank you”
“The call wait time was minimal and the call handler, Niall, was professional, proficient and courteous. Not waiting for a long time for call to be answered was very refreshing ☺️”
“I asked for a payment holiday whilst abroad, which was arranged very quickly with no fuss whatsoever.
I find Octopus are a very good customer focused company, creative in what they offer, slightly more expensive in some areas, but the excellent service is worth it.”
“I asked gif hell and some info sending to me for something important. I appreciate the speed that the staff member did just what I asked. Thankyou so much”
“Replied to my question quickly and fully explained what I needed to do.
They actioned my request for a new fix quickly, and kept me informed of the progress.
A very happy customer, thank you”
“Hi,
I had a query regarding my bill which went from around £600 in credit to around £1000 debit - clearly concerning!
I rang to discuss if this was correct and Tayla took the call. She was professional, empathetic and helpful from the start - a real credit to your Company. When she put me "on hold" to allow her time to investigate it didn't take long. She couldn't resolve the issue but she did say she would email as soon as she had an answer. I was ok with this and she was true to her word and the email arrived within 30 minutes of the call ending - very happy with my overall experience.”
