“The guy I spoke to for advice on linking my in house display up was amazing and couldn't have done more to help,a refreshing change from dealing with British Gas. He was polite ,attentive and extremely helpful.”
“Very happy with recent response from Octopus. I rang to query a new tariff on my latest bill, and Toni was able to clear this up. Toni answered my call very quickly,and rapidly answered my query in a pleasant and efficient manner.”
“Over my request to the assistance of Smart Meter setup for my gas meter in the past month.
Daniel had been following up on our case proactively and throughly. Not only he would answer my questions and provide assistance, he would also get back to us as soon as he had the solutions/suggestions to proceed on the issue.
I really appreciate his help and support and would like to take this opportunity to thank him.”
“Nia replied to my messages quickly and was very helpful in dealing with my questions in a polite and friendly way. Couldn't have wished for a better experience - 1st class service, thank you.”
“They were quick to answer the call, polite on the phone and offered up solutions to the issue I was having. Produced several available slots for replacing my Gas and Electric meter setup with a smart meter. Overall very happy.”
“As I have only just moved into a property with solar panels, I hadn't any idea which tariff I should be one. I set the account up on line, but thought I'd got the wrong sort of account.
Waverley took the time to explain how the outgoing accounts work.
So many thanks for all information and help. I will be jn contact again when the transfer goes through.
Very polite and good advise given”
“Nothing went wrong in fact quite the opposite. I am a 83 yr old lady and not good on the internet. Recently i was dealing with Grace who put me on better tarriff when mine finishes in December. She was so helpful and patient with me and i thank her very much.”
“I was a customer at my old address & relocated end of August , to find a different supplier for the utilities, I contacted octopus & they were able to reconnect me & give me a fixed deal making savings . Operative - I believe her name to be Vick was absolutely marvellous so accommodating & understood my needs .”
“No quibble about refunding my credit balance. The website dashboard is very clear and gives me all the info and choices I need. Quick response time from the call-handler and very helpful service.”
