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Octopus energy Reviews

4.4 Rating 9,643 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Octopus always excellent service. Always deal promptly with enquiries Would recommend 100%
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Posted 2 months ago
Niamh answered my question about tariffs clearly. Very courteous, professional and efficient. My call was answered promptly, too. Thank you!
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Posted 2 months ago
Niall was extremely helpful and professional. The service was excellent.
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Posted 2 months ago
Sammy very efficient polite and friendly
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Posted 2 months ago
Grace was polite, efficient and dealt with my request with no fuss
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Posted 2 months ago
Quick, reliable service. Layla answered all my questions really well and was very helpful
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Posted 2 months ago
Very helpful agent one the phone - clear, concise, and honest about pros and cons. Extremely knowledgeable about available products.
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Posted 2 months ago
Nia was excellent, clear and provided support in rapid and responsive time.
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Posted 2 months ago
Very helpful,thank you.
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Posted 2 months ago
Had a great experience speaking to Sam about a small problem regarding my meter readings. He was very friendly and happy to help. I won’t dread speaking to this company again
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Posted 2 months ago
A big thank you to Lauryn who helped me change my Gas and Electricity tariff yesterday. She went through the options with me, listened to what I wanted, explained everything clearly and didn’t make me feel rushed. She also answered questions about having a smart meter, getting Octopus rewards such as free coffee’s etc and explained how energy can be much cheaper during certain times of the day. She was very patient and professional. If only all companies employed customer service staff like Lauryn at Octopus there would be a lot more satisfied customers.
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Posted 2 months ago
Toni was very polite, friendly, and quickly resolved my issue. Great service—thank you!
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Posted 2 months ago
Gema was excellent in every way 👍👍
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Posted 2 months ago
Simply to amend changes to monthly payment which was dealt with quickly and easily
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Posted 2 months ago
When you phone Octopus you get thru to speak to a human being. Today's call the young lady was very polite n helpful.
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Posted 2 months ago
Your phone contact (Garima Kumar) was excelent: very clear speach, very patient, explained each step, and repeating, if I asked for a repeat. Confirmed that problem with my gas meter will be solved within 4 hours on the same day.
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Posted 2 months ago
Telford all your help Very nice and professional young lady and made my entire information very easy to understand thankyou Tyla
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Posted 2 months ago
Professional quick service and my issue was resolved quickly by a competent professional adviser
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Posted 2 months ago
Joy, whom I spoke to was very helpful, polite and knowledgeable. Everything ran smoothly. A Great asset to Octopus energy
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Posted 2 months ago
Friendly and helpful service anytime I've had to call them.
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Posted 2 months ago
Octopus energy is rated 4.4 based on 9,643 reviews