“After calling many Customer Service lines for many Companies, over many years, it is an often a frustrating and disappointing experience. However, Eloise B from Octopus Energy couldn’t be further from that.
She was absolutely lovely. Charming, professional, knowledgeable, helpful and a joy to speak with. She helped me change tariff, altered my monthly payment and did everything she could to ease my financial burden during these difficult times. She is the best advert for customer retention you could possibly have. Eloise B- look after her, she’s a great asset.”
“I always receive excellent service from Octopus, been with them years, answers my questions with no fuss & don't have to wait long on the phone
enquiry date 16/10/2025”
“I was so worried until I spoke to a young man called Amaan your Octopus energy specialist.
He was so helpful kind very professional he dealt with my worries & put my mind at rest
Thank you so very much
Christine senter”
“Customer service was excellent at resolving the long term issue. Ashton was excellent and efficient very polite. Very easy to talk to about a complex issue”
“I had a rather large energy statement which looked completely wrong. Renu was able to fix the problem for me. I called bang on 9am and the call was answered within less than a minute, which helped ease some of my anxieties about the large bill id received so I wasn’t thinking about it for too long before the issue was resolved.”
“I spoke to Hazel on the 14th Oct to ask about tariffs, as mine ends on 16 Oct. Hazel gave me the best tariff - a fixed tariff at £174.48.
Hazel was so kind in answering my questions - a credit to Octopus. Thank you”
“Waverley is very helpful and quick to answer my questions and troubleshoot the meter connection issues. I am able to resolve all my issues with the engineer arrangement and the remote setup.”
“Able to get through to a real person immediately and my query was dealt with straight away with no fuss. To be able to talk to someone without being passed from pillar to post who could deal with my query was amazing.”
