“Spoke to Gemma who was most helpfull and settled my query in minutes.
Great to find a friendly voice to answer queries in this age of AI's.
Thank You Gemma. Ron S.”
“We were about to collect our new Kia EV3 and needed to switch to an EV tariff. This is our first EV, and as loyal Octopus customers, we were keen to stay with them.
I spoke with Jay Bradbury, who was absolutely fantastic. He took the time to explain the different EV tariffs clearly and patiently and what was available to me. He also highlighted some perks I hadn’t been aware of. He additionally revised our gas consumption and made some suggestions there too.
His guidance made the whole process straightforward and reassuring. Jay is a credit to the company. Thank you Jay!”
“Ross was excellent in sorting out my fixed tariff. He was very professional and knowledgeable in his help to me and great to talk to. Many thanks again Ross.”
“My emailed question was responded to within 20 minutes of sending it. A very swift response indeed. Waverley was efficient and helpful. I requested info’ on a device to help me keep track on energy usage in real time. Within a matter of minutes Waverley had arranged for the device to be sent out to me, free of charge. Excellent service - thank you Waverley. Gold star service.”
“I would highly recommend Octopus Energy I have been with them since they started and they have been great . I got into a bit of trouble and Alex has been fantastic reassurance helping me stay calm . I only have 100%praise for Alex and colleagues .Today I surprising received lovely flowers from Alex & Octopus Team how it brightened my day right up
So thank you all so much flowers I received are in picture thank you Alex &Octopus team”
“I spoke to Felicity earlier about the increase in my DD. She was understanding, very helpful and well informed to talk me through how these increase are approached by Octopus Energy. An asset to your team! Thank you Felicity.”
“Octopus Energy is simply the best company in terms of price and more importnantly customer service. They are easy to contact and you get to speak to a person who understands your account!
Sam was calm confident and helpful. So many customer service people sound as if they dont want to be doing their jobs and despite it being a hot day and a Friday afternoon sam went out of his way to help. If he lived nearby I would buy him a beer!”
“I made a quick call this morning to get a bit of advice as my current tariff was about to end. My call was answered almost immediately (which is rare with almost all other company's) by Joshua Reader and although he couldn't advise me directly whether to go with a fixed or variable tariff, which was quite understandable, he did give me a few pro's and con's which helped me to decide. The call was short but extremely helpful which I have always found to be the case when calling Octopus Energy, thank you.”
“Always professional customer service when you phone,they may not be the cheapest but they are competitive however with other companies you don't get the customer service octopus give you”
