“By answering all of my questions efficiently and accurately.
Tayla made renewing our tariff very straightforward and easy in a polite and professional manner.
Thank you, I wish everything could be so easy.”
“I spoke to Vic today and she was really helpful. I am a new customer and moved in to a new house. All my appliances are electric so finding an affordable tariff is essential to me as I am a pensioner. Vic was very patient with me and talked me through the options. I felt reassured I had been listened to and my concerns heard and responded to. Thank you very much”
“I called octopus to help with a concern we had regarding some meter readings. Emily was so helpful and friendly. All my questions were answered and I was guided through the whole process!!”
“We’re in the process of moving home and contacted Octopus to enquire about a Heat Pump. There was a 15% discount at the time, but we were waiting for available dates. While we were waiting, we put down a deposit of £200, which we were told was totally refundable, but it wasn’t in our experience.
We also tried to arrange for solar panels during this period. I was told we could get a discount with that, but things got complicated, so we decided to cancel. We emailed the person who was dealing with this to say we wanted to cancel and request a refund. We also asked to cancel the surveyors’ appointment. This email was totally ignored, and they kept emailing us as if had not been sent.
We emailed again stating that we wanted to cancel again, and the same thing happened. When we tried to contact them directly, they wouldn’t answer the phone. I contacted the general number for Heat Pump’s and got through to a gentleman who reassured me that this would be dealt with and the appointment will be cancelled and a refund issued a couple of hours later. I got an email again on reiterating the appointment time ignoring the two emails. Either the colleague on the phone had not followed up with what he says he would do or she had just ignored it.
We’ve now contacted the same department and got through to a gentleman. We raised a complaint, and they said the appointment would be cancelled and we would get a refund. We should have an email confirming that, but it hasn’t happened yet. However, we have had one with a complaint number. Please be careful if you are dealing with the Heat Pump section they’re not what you expect from Octopus.”
“We’re in the process of moving home and contacted Octopus to enquire about a Heat Pump. There was a 15% discount at the time, but we were waiting for available dates. While we were waiting, we put down a deposit of £200, which we were told was totally refundable, but it wasn’t in our experience.
We also tried to arrange for solar panels during this period. I was told we could get a discount with that, but things got complicated, so we decided to cancel. We emailed the person who was dealing with this to say we wanted to cancel and request a refund. We also asked to cancel the surveyors’ appointment. This email was totally ignored, and they kept emailing us as if had not been sent.
We emailed again stating that we wanted to cancel again, and the same thing happened. When we tried to contact them directly, they wouldn’t answer the phone. I contacted the general number for Heat Pump’s and got through to a gentleman who reassured me that this would be dealt with and the appointment will be cancelled and a refund issued a couple of hours later. I got an email again on reiterating the appointment time ignoring the two emails. Either the colleague on the phone had not followed up with what he says he would do or she had just ignored it.
We’ve now contacted the same department and got through to a gentleman. We raised a complaint, and they said the appointment would be cancelled and we would get a refund. We should have an email confirming that, but it hasn’t happened yet. However, we have had one with a complaint number. Please be careful if you are dealing with the Heat Pump section they’re not what you expect from Octopus.”
“Received a very helpful email giving me info that my current tariff ends in a few days. I telephoned, the ca;; was answered within a few minutes and I spoke with Garima Kumar, who gave me advice on which tariff would suit me and made the arrangements for the switch. All very straight forward and professional.”
“I was considering canceling my Octopus account. However after discussing my situation with your consultant Phoebe who answered and solved my disappointments about my two accounts in the most friendly efficient professional manner.. can highly recommend Octopus Energy and strongly recommend Phoebe for promotion and certainly in training others.
Desmond”
“Upon receiving an email from Octopus energy, I had some concerns and made a phone call to costumer service and had the pleasure of speaking with Beth and not long after explaining my concerns, Beth quickly rectified the issue and the entire phone call didn’t take more than 3 minutes. I’m at present one happy costumer thanks to Beth and Octopus energy.”
“Spoke to a very nice man called Terry who-was extremely helpful in sorting out my account problems. It was so much easier talking to a real human than trying to do it on line. Thank you octopus and Terry”
“Spoke to a very nice man called Terry who-was extremely helpful in sorting out my account problems. It was so much easier talking to a real human than trying to do it on line. Thank you octopus and Terry”
“I am so happy with my support and assistance today from Waverley. Empathetic and dealt with my request promptly and efficiently! Can’t praise them highly enough! A great team member and company! Wouldn’t go with anyone else!!”
“I have only been woth Octopus Energy for a little over a year and already, I know I'll never use another energy company. The call handlers are always so friendly, kind and helpful as well as informative, and I always have my query answered and resolved. Today's call with Jess was no exception, she was lovely to speak to and extremely helpful.”
