“I have been corresponding with Octopus Energy for a few weeks regarding my being able to fully benefit from the smart meter installed. Poor mobile reception at my home appeared to be frustrating the commissioning and functionality of my meter. I have solar panels that export to the grid, but I have to date been unable to get the best export rate available and I have had to submit my own meter readings for electricity used.
As requested by OE I contacted them by telephone today to carry out a remote meter commissioning procedure. I was accordingly connected to Emily who patiently talked me through the commissioning procedure, which was eventually completed successfully. Emily was a delight to deal with and between us the procedure was straightforward and easy to complete, although we had to start over when unexpected messages popped up suggesting we had gone off script ! Thanks Emily, you are a star.”
“Bloody excellent! Sooo many Company's today lack any real Customer Service. Everything is just process driven. You might as well talk to a robot. Octopus however we brilliant. Just like the old days. Talking to a human who gave me the answers I wanted in a clear concise fashion.”
“Beth was fantastic and efficient. Very friendly and helped get my account set up super fast and took the time to explain everything so I my mind was at rest and I had a clear understanding.
Fantastic service and a pleasure to interact with!”
“First time I have needed to call Octopus in regards to my switch. Niall was excellent answered the phone quickly and dealt with my query in a professional and efficient way”
“Terry was very helpful, great customer service and communication. Resolved all of my issues in a speedy manner and was clear in his communication.
Keep up the good work, highly recommend.
Mr Allibone”
“Octopus customer services is great, would not go with anything else, so professional and they know there products, and are very helpful in every way.”
“Amaan was very helpful and dealt with my tariff change query prompting but helped to ensure I got a product that suited me. I have been an octopus customer since 2022 and they always go above and beyond for existing customers. Genuinely love this company.”
“Sammy was so helpful and kind today. I had a bad phone line but they were very patient and communicated clearly throughout the call. My query was dealt with very promptly.”
“Sammy was very helpful and patient yesterday however I am disappointed that I’ve been waiting since February for a reply to my requests for smart meters”
“Spoke to Rachael yesterday in regards to a bill query. She was so lovely, helpful and patient. She didn't rush me off the phone and handled things very efficiently and professionally. Octopus need to retain this employee she is brilliant!”
“Very good in person service by Hazel over the phone today. It is good Octopus has options 1- Online 2- Use phone key pad 3- Most important we can speak to a real person . She was very helpful and informative and sorted my requests for changes. Thank you”
