“Lucy who took my call was very professional in the way handled my issue.
Hopefully all will be ok with in a few days .
If all your staff are as good as Lucy you will have a fantastic team”
“Excellent customer service.
Your colleague Ross went above and beyond to answer my questions and explained everything l wanted to know in a very pleasant and knowledgeable way. He also arranged for an engineer to come out and install smart meters to save me getting to the back of a cupboard to get readings as l am elderly.”
“I emailed Octopus stating that I could not afford to pay the increase suggested. Anaam emailed me back very quickly saying I could leave my payments as they were. He was very supportive and I really appreciated that. Since then I have paid an extra one off £100”
“I had some complications setting up my new account. Emily from customer services was very helpful in sorting it all out for me. She was prompt, friendly and very helpful. I couldn’t ask for more.”
“Great customer service. Mark took time to listen to the issue and quickly identified that there was an anomaly on our account relating to tariffs on a particular day. This was addressed and rectified without quibble. He also took time to check our usage over the month to ensure this was only a one-off issue. Many thanks.”
“We received a great service from
Amaan at Octopus. He was amazingly responsive and clearly an expert in his field. Thank you Amaan for your ongoing help on arranging our export tariff.”
“My call was dealt with quickly and efficiently by Ben to help resolve issues I have been having in changing to a smart tariff - fingers crossed all goes smoothly now to switch tariffs.”
“My call was answered super quickly and the lady who dealt with me could not have been nicer. I think Octopus is a first class company and it is great to get such excellent customer service. Thank you Octopus.”
