“Well after speaking to numerous Octopus staff over ~ a 4 month period, Jake, finally got to the root cause of our problem and hopefully it will be resolved!!”
“George was very good today sorting out my queries.he was calm and listened to my problems and was very professional in dealing with them giving me reassurance and advice.”
“I received a 1st class service from Sammy who I spoke to today. Sammy was very professional and friendly and listened to my query. Sammy offered to reduce my monthly payments for me, as I was unsure how to do it myself.”
“Trying to sort our my electricity and gas consumption so that my direct debit was more inline with the bllings. It turned out that some smart meter readings for December were missing hence the inconsistencies. Your agent was very helpful in sorting this out.”
“I was extremely pleased with the way Kai dealt with my queries, whilst being very professional he was also extremely helpful.I understood everything he explained to me.”
“I spoke to a lovely fellow called Dexter, he was great. He explained everything very articulately. Five stars to Dexter! You have a great member of your team there!”
“Dexter was helpful in setting up a new account the way we wanted (i.e. had no issue with putting more than one name on the account, unlike other providers who say they can't do that when previous bills from them list 2 names...) Though not everything could be solved when I later called Natalie about our meter reading not showing, they also answered my questions. Just a tip for Octopus in the future though - it may be a good idea to summarise what's been agreed upon, and to be expected, at the end of the phonecall (saves the customer annoying you by asking for incessant confirmation!)
The automated emails were also clear on the next steps. Just wish switching energy providers was easier - though it's no fault of theirs!”
“Jamie-Leigh sorted out the computer glitch on my account in double quick time after some mystery credits appeared.
Although it took a few days to correct I was kept informed throughout in a polite and professional manner.”
