“I called today for advice regarding quite a complex predicament I have found myself in. The agent Mollie was patient polite and exceptionally knowledgeable. She answered all my questions in a manner that was easy for me to understand and backed this up with an e mail that also contained many helpful links. A very different experience to many recent calls to my current supplier.
As a result of this call I am looking forward to switching to octopus for my electricity and gas.”
“Rang Octopus and had a great experience with Niall. Nothing was too much trouble and he solved my problem with ease withing a few minutes of being on the phone.
Thank you Niall.”
“Terry updated me on my account which I was very pleased about ,I don’t seem to enter both readings at once ,if I hadn’t rung this morning I would not be any the wiser ,thank you Terry for your help”
“Just telephoned with an easy query about my renewal contract,my question was dealt with quickly and efficiently by a young man whose name was Terry .Altogether a pleasant experience.
Thank you.
J Golledge.”
“Grace (I think it was Grace) was attentive on the phone and assured me that I would get an answer to my question that day, which I did! BUT I had to guess what she was telling me. It was a message confirming my bank details and an a/c no. So, was this telling me that my new account for FIT payments is active? If so, why couldn’t you say so? So, how does it work and do you need meter readings??”
“Beth, what can I say. Your kindness and positive energy and amazing customer care was outstanding! Honestly I will never forget it. It has taken me a while to get to write this review, due to being ill. You literally went above and beyond when I was going through a really horrific time! Beth didnt have to do that, but she went out of her way out of pure kindness. If there were more people in the world like you, the world would be a better place. Literally never leaving Octopus, as never had such amazing customer care. Thank you Beth xx”
