“Trying to get a clear answer about transferring to an ev tariff has been impossible via email.
Other than directing me to the app no solution or answer to specific query re changing tariff. Will call customer service and hopefully get an answer and solution”
“I rang with a refund request and spoke to a very polite and friendly man called Mark. He was so helpful and went above and beyond to help me quickly and efficiently sorting out my refund and also updating my account and making sure I was happy with the service I am getting, which I am. Many thanks for a great service,”
“Today I spoke with Sanjeet and have one of the best customer service experiences - EVER. Sanjeet was polite, listened to my problem and will endeavour to sort it to the best of his ability. It was quite a complex problem and I have every confidence that he will come back to me with the best solution. Thoroughly recommend.”
“Brilliant customer service from Tasj at Octopus energy. No hanging on the line waiting for an advisor and my problem understood and dealt with in less than two minutes”
“The guy I spoke to for advice on linking my in house display up was amazing and couldn't have done more to help,a refreshing change from dealing with British Gas. He was polite ,attentive and extremely helpful.”
“Very happy with recent response from Octopus. I rang to query a new tariff on my latest bill, and Toni was able to clear this up. Toni answered my call very quickly,and rapidly answered my query in a pleasant and efficient manner.”
“Over my request to the assistance of Smart Meter setup for my gas meter in the past month.
Daniel had been following up on our case proactively and throughly. Not only he would answer my questions and provide assistance, he would also get back to us as soon as he had the solutions/suggestions to proceed on the issue.
I really appreciate his help and support and would like to take this opportunity to thank him.”
“Nia replied to my messages quickly and was very helpful in dealing with my questions in a polite and friendly way. Couldn't have wished for a better experience - 1st class service, thank you.”
“They were quick to answer the call, polite on the phone and offered up solutions to the issue I was having. Produced several available slots for replacing my Gas and Electric meter setup with a smart meter. Overall very happy.”
“As I have only just moved into a property with solar panels, I hadn't any idea which tariff I should be one. I set the account up on line, but thought I'd got the wrong sort of account.
Waverley took the time to explain how the outgoing accounts work.
So many thanks for all information and help. I will be jn contact again when the transfer goes through.
Very polite and good advise given”
