“I am a full-time postgrad student juggling multiple jobs to pay bills. I contacted Octopus with my financial struggles and their team provided me with helpful routes to seek further support. Furthermore my account was carefully considered and a different tariff was suggested which will help with keeping energy usage/bills consistent.
Thank you specifically to Grace, who guided and supported me through numerous elements of my unique circumstances/needs.”
“My Contact with Octopus on the 28.8.2025 was dealt with by Jess who answered all my questions professionally and confirmed all the details by email.
Thank you Jess”
“From first phone call to resolution of problem Octopus provided an excellent service. Emily clearly explained the procedure needed and the time required. Very pleased!”
“Great service :) Thanks to Britney she was able to explain which tariff would best suit me based on my bills/usage and tell me about the pink square box for metre reading. Thank you!”
“Terry S was very helpful with my query and reassured me that the tariff I was on was likely the best for me. He also explained that the issue I was having with meter readings was to do with having a 1st generation smart meter and that he could arrange for a 2nd generation one to be installed, free of charge.”
“Excellent service from Octopus as usual. No working through layers of options, no being on hold until you lose the will to live and a nice clear speaking agent whose native language is English. Ben (COV-13) was a really helpful agent who resolved my problem quickly and efficiently. Good job from Octopus.”
